Customer Service Representative
4 days ago
Location: Philadelphia, PA
Department: Customer Service
Position Overview:
We are seeking a dedicated and enthusiastic Customer Service Representative (CSR) to join our team. The CSR will be the primary point of contact for our customers, ensuring their inquiries, concerns, and needs are addressed promptly and professionally. This role requires strong communication skills, problem-solving abilities, and a commitment to providing exceptional customer experiences.
Key Responsibilities:
- Customer Interaction:
- Respond to customer inquiries via phone, email, live chat, or in-person.
- Provide accurate information about products, services, policies, and procedures.
- Issue Resolution:
- Identify and resolve customer complaints and issues efficiently.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Order Management:
- Assist customers with order placement, tracking, and updates.
- Process returns, exchanges, and refunds in line with company policies.
- Data Management:
- Document customer interactions and maintain accurate records in the CRM system.
- Update customer profiles and accounts as needed.
- Feedback & Reporting:
- Gather and report customer feedback to help improve products, services, and processes.
- Participate in team meetings and contribute ideas for enhancing the customer experience.
Qualifications:
- High school diploma or equivalent (required); associate's or bachelor's degree (preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using CRM systems and basic computer applications (e.g., Microsoft Office Suite).
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