Guest Services Associate

6 months ago

New York, United States Magnolia Bakery Full time

Magnolia Bakery opened our first location on a quiet street corner in the heart of New York City's West Village in 1996. From then to now, Magnolia Bakery has grown to become a globally famous, locally loved retail bakery and desserts brand. With locations in New York City, LA and Chicago, a nationwide e-commerce and wholesale business, international locations in the Middle East and Southeast Asia, and an emerging Grocery business in the US, Magnolia Bakery's whimsical spin on classic, American desserts is now in every neighborhood.

JOB TITLE: Customer Service Representative

REPORTS TO: Store Managers, Supervisors, Events team, Home Office team

POSITION SUMMARY:

The Customer Service Representative will field all guest inquiries for advanced orders and guide them through all of our product options. This individual will be the primary contact and serve as the lead for planning and coordinating special events including private and corporate functions, press events, charitable donations, weddings, party favor orders, parties, and other events.

Customer Service Representatives must have a great work ethic, good communication skills, a positive attitude, and the ability to work in a fast-paced environment. In this role, you are responsible for creating a spirit of hospitality.

Must have strong product knowledge to make appropriate recommendations to clients based on the type and purpose of their function. Our fast-paced environment requires someone who is sharp, poised, and exhibits excellent communication skills with the ability to uphold grace under pressure. This position requires the highest possible level of meticulousness, organized workflow, and dedication to deliver an excellent customer experience.

PRINCIPLE DUTIES:

  • Answer telephone in a friendly, professional manner and direct incoming phone calls.
  • Learn production rules and timings specific to your store.
  • Enter orders for customers, and ensure pickups and deliveries are ready/go out on time.
  • Ensure all orders are up to Magnolia Bakery standards.
  • Assist customers in selecting baked goods to suit their special occasion. This may involve directing or steering customers in a different direction than they originally reached out to us for.
  • Track order information in the database.
  • Monitor "special" orders to ensure they are executed smoothly.
  • Coordinate and communicate "special" orders with management.
  • Work closely with store-level management team to delegate responsibilities associated with "special" orders.
  • Handle logistics and transportation/delivery of orders, including event props.
  • Ensure we have the appropriate props, special supplies, and sprinkles for all orders/events.
  • Work events when necessary.
  • Completing/filling out any required paperwork or training material.
  • Assume the role of "counter staff" when needed and during downtime.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
  • Position requires standing and walking for period of 3-5 hours without a rest break.
  • Occasional moderate to heavy lifting and carrying, bending, and reaching overhead may be required.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, coworkers, and management.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.

Required knowledge, skills and abilities:
  • Follows policies and procedures.
  • Takes directions well and hits the ground running.
  • Understands expectations of role and works within the boundaries of the role
  • Maintain food safety standards, including identifying and eliminating health code violations and safety hazards.
  • Understand, respect and maintain company policies and procedures.
  • Outgoing, friendly personality.
  • Customer service oriented attitude.
  • Works well with a diverse team and treats people with respect.
  • Responds positively to coaching and direction.
  • Highly motivated and dependable with a strong work ethic.
  • Desire to work in a fast-paced environment.
  • Punctual Arrives ready to work on time
Hourly Pay Ranges:

$17-$18 + tips

#LI-ONSITE

Magnolia Bakery is an Equal Opportunity Employer.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, coworkers, and management.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Domestic travel required.

  • Guest Services Associate

    4 days ago

    New York, New York, United States Cipriani Full time

    Job SummaryWe are seeking a dedicated and organized individual to fill the position of Guest Services Associate at Cipriani. As a Guest Services Associate, you will be responsible for providing exceptional guest service, managing hotel room reservations, and performing administrative tasks. A commitment to upholding the highest standards of customer service...

  • Guest Services Associate

    6 days ago

    New York, New York, United States The Greenwich Hotel Full time

    We are looking for a detail-oriented and customer-focused individual to serve as a Guest Services Associate. In this role, you will be responsible for ensuring that our guests have an exceptional stay with us. This includes cleaning and preparing guest rooms, responding to guest requests, and providing outstanding customer service.

  • Guest Service/Sales Associate

    6 months ago

    New York, United States European Wax Center Full time

    Position Overview:Turn your passion for taking care of others into a rewarding role with the growing team at EWC Growth! The prime responsibility of a Guest Service Associate is creating an exceptional guest experience, achieving sales goals, and willingness to initiate genuine conversation and recommendations with our guests on European Wax Center services...

  • Valet Attendant

    6 days ago

    New Orleans, Louisiana, United States Evolution Parking & Guest Services Full time

    Job OverviewEvolution Parking & Guest Services, a leading provider of specialized valet parking and front door services, is seeking a skilled Valet Attendant to join our team. As a key member of our hospitality team, you will be responsible for delivering first-class customer service to guests in a professional, courteous, and efficient manner.

  • Guest Services Associate

    2 weeks ago

    New York, United States Vanguard Staffing Full time

    Our client, a financial institution in Manhattan, is seeking a Guest Services Associate available for front desk coverage. The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of...

  • Guest Services Associate

    1 week ago

    New York, United States Vanguard Staffing Full time

    Our client, a financial institution in Manhattan, is seeking a Guest Services Associate available for front desk coverage. The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of...

  • Guest Services Associate

    1 week ago

    New York, United States City Winery Full time

    A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food &...

  • Valet Parking Attendant

    5 days ago

    New Orleans, Louisiana, United States Evolution Parking & Guest Services Full time

    Evolution Parking & Guest Services: Unlock Your Career PotentialWe are proud to offer an exceptional opportunity for a Valet Attendant at Evolution Parking & Guest Services. As a vital member of our team, you will be responsible for delivering unparalleled customer service to guests in a professional, courteous, and efficient manner.About the Role:Assist...

  • Service Excellence Associate

    5 days ago

    New York, New York, United States Hyatt Full time

    About UsAt Hyatt, we pride ourselves on delivering exceptional guest experiences. Our associates are dedicated to providing efficient service and creating meaningful moments for our guests.We believe that our guests choose Hyatt because of our caring and attentive team members who strive to exceed expectations.Job SummaryThe Service Excellence Associate -...

  • HAL - International Guest Services Associate

    2 months ago

    New York, United States Holland America Group Full time

    HAL - International Guest Services AssociateApplication Deadline: 27 July 2026 Department: Guest Svc Employment Type: Fixed Term Contract Location: Global Reporting To: Front Desk Supervisor DescriptionThis is a role that requires candidates to also have a knowledge of either Dutch or German. Only those who meet this requirement should apply.Provide all...

  • Catering Attendant- NYC

    4 months ago

    New York, United States Guest Services Full time

    Compensation Amount: 20.00 USD Hourly Job Summary: The Catering Attendant sets up, breaks down and cleans up catered events. The Catering Attendant must be able to provide ongoing cleaning and service to clientele. Job Description: ESSENTIAL FUNCTIONS Greet customers in a polite, positive manner. Anticipate customers' needs and respond promptly. Monitor...

  • Lobby Ambassador

    4 months ago

    New York, United States Rapport Guest Services Full time $24 - $25

    Lobby Ambassador Working as a Lobby Ambassador will allow you the opportunity to work with GREAT people like yourself!  You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client. The Lobby Ambassador will be responsible for engaging all...

  • Ramp Service Manager

    6 days ago

    New Orleans, Louisiana, United States Evolution Parking & Guest Services Full time

    Orchestrate Exceptional Guest ExperiencesWe are seeking a skilled and customer-focused Ramp Service Manager to join our team at Evolution Parking & Guest Services. In this role, you will be responsible for providing top-notch service to hotel guests while working collaboratively with colleagues to ensure exceptional standards are met or exceeded.About UsAt...

  • Guest Service Representative

    4 weeks ago

    New York, United States Marriott International Inc Full time

    Additional InformationPay: $31.81-$42.42/hour Job Number24196968 Job CategoryRooms & Guest Services Operations LocationJW Marriott Essex House New York, 160 Central Park South, New York, New York, United States, 10019VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all...

  • Guest Relations Associate

    5 months ago

    New York, United States Think Food Group Full time

    GUEST RELATIONS ASSOCIATE - NoMad Pay Rate Range: $22.00 - $25.00 per hour Company Overview: Jos Andrs Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG'ers know they all play a critical role in the overall success of our brands....

  • Guest Services Associate

    6 months ago

    New Albany, United States ZMC Hotels Full time

    Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the main characteristics of this position. Checking in...

  • Guest Services Associate

    4 months ago

    New Albany, United States ZMC Hotels Full time

    Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the main characteristics of this position. Checking in...

  • Guest Services Specialist

    6 days ago

    New York, United States Holland & Knight Full time

    Provide professional and responsive guest services for our conference facilities department. The Guest Services Specialist position is currently required to be onsite in the New York City office from 10:00 am - 6:00 pm, 5 days a week. Key Responsibil Guest Service, Specialist, Guest, Hospitality, Public Relations, Retail

  • Guest Service Representative

    3 weeks ago

    New York, United States Marriott Full time

    Marriott Hotels - JobID: 0EAE29F4DDFCD4DC8FF62B735033B70F [Front Desk Agent / Concierge] As a Guest Service Representative at Marriott Hotels, you'll: Assist guests with check-in and check-out processes; Provide information about hotel services and amenities; Handle guest inquiries and complaints in a professional manner; Ensure guest satisfaction by...

  • Guest Service Expert

    3 months ago

    New York, United States Smashburger Full time

    Smashburger - 370 7th Ave [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food delivery to...