Guest Services Associate

1 week ago

New York, United States City Winery Full time

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons-bringing the wine country experience to the middle of a large city.

Why us?

  • Competitive pay
  • We are a rapidly expanding national entertainment and hospitality company, offering tremendous opportunities for driven and ambitious individuals.
  • Medical, Dental, Vision Insurance
  • nDORFins program designed to promote a healthy and active lifestyle
  • 401K (and yes we match)
  • Flexible Savings Accounts,HSA and Dependent Care, Basic Life and AD&D Insurance
  • Amazing discounts, 50% OFF all dining/retail wine
  • Free Family Meal
  • Tickets to available shows
And more

Position Summary

Guest Services Associates play a crucial role in providing exceptional customer service to our patrons, handling incoming calls and emails, addressing customer inquiries, and supporting the guest services team with ticket operations.

Minimum Qualifications
  • Previous experience in a customer service or guest-facing role preferred.
  • Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
  • Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
  • Proficiency in computer applications, including Microsoft Office suite and ticketing software (experience with platforms like Ticketmaster or Eventbrite is a plus).
  • Ability to work flexible hours, including evenings, weekends, and holidays, to accommodate event schedules.
  • Passion for wine, music, and hospitality is a plus.


Overview of Responsibilities
Customer Interaction:
  • Handle incoming calls and emails from patrons regarding ticket purchases, event inquiries, reservations, and general inquiries.
  • Provide friendly and knowledgeable assistance to customers, ensuring a positive experience with every interaction.
  • Resolve customer concerns and issues promptly and professionally, escalating complex matters to the appropriate team members as needed.
Ticket Operations Support:
  • Assist the guest services team with ticketing operations, including but not limited to processing ticket orders and managing seating arrangements, VIP seating/waitlist management and and other projects that arise
  • Collaborate with other departments to ensure seamless execution of ticketing processes and procedures.
  • Maintain accurate records of ticket sales, exchanges, and refunds, utilizing the designated ticketing software or platform.
Customer Experience Enhancement:
  • Proactively identify opportunities to enhance the customer experience and contribute ideas for improving guest services processes and procedures.
  • Collect feedback from patrons and communicate suggestions for improvement to the management team.
  • Uphold the City Winery brand standards and values in all customer interactions and communications.


About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.

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