Customer Account Rep

2 months ago


Eden Prairie, United States Phillips & Temro Industries Full time

SUMMARY: Under the direction of the Customer Account Manager or designate, Customer Account Reps are responsible for providing effective customer service for all internal and external customers by providing excellent, in-depth knowledge of company products, programs, and processes as well as communicating effectively with co-workers within and outside of the customer care department. ESSENTIAL DUTIES AND RESPONSIBILITIES: Receives, enters, and verifies orders from customers utilizing PTI's CRM/mainframe systems and customer purchase orders. Releases OEM orders according to schedule, checking for availability. Review, report, and respond to customer scorecards. Receives, reviews, and processes shipping discrepancies submitted by PTI customers (inclusive of PTI shipping, carriers, and customers). Collaborates with internal resources as needed to expedite and accommodate parts for customer orders. Assists in expediting customer shipments in critical situations. Provides order acknowledgment to customers as required. Responds to inbound customer calls and emails within the required performance targets of the department. Professionally and accurately responds to customer inquiries regarding product availability, product pricing, and product use. Assists customers with basic specification inquiries associated with PTI products. QUALIFICATIONS: AA degree or equivalent; BS/BA degree preferred. 2+ years of relevant experience. ERP experience preferred. Excellent interpersonal, written, and oral communication skills. Ability to effectively manage multiple priorities and adapt to change in a fast-paced environment. Ability to resolve customer issues. Ability to problem solve & determine root cause.

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