Patient Service Representative
2 months ago
Position TitlePatient Service Representative - Cancer Center - OlatheOlathe Medical Center Main Hospital 20333 W. 151st St.Position Summary / Career Interest:The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. May assist with checking patients out and scheduling follow up activities as needed.Responsibilities and Essential Job FunctionsPre-Visit SchedulingSchedule internal and external incoming department referrals. Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. Maintains extensive knowledge of appointment types, locations, providers, and specialties. Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. Preauthorization of clinic specific visits and procedures as needed. Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards. Secures patient signatures for consent and financial forms. Follows and completes all standard registration documentation and scanning process in the Health System EMR Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. Assist patient with MyChart activation and support. Responsible for outpatient clinic direct rooming Responsible for supporting patient through self-check-in utilizing MyChart and the EMR Post-Visit (Check-out/Follow Up Scheduling)Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. Assist patient with MyChart activation and support. Ensure proper front desk coverage until last patient is dismissed from the clinic. Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives. Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. Supports both front desk and scheduling (telephone and MyChart) workflows. Establishes and maintains productive working relationships with providers and the clinical care team. Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. Follows the Health System standard apparel policy. Effectively communicates Health System Policies to patients and patient advocates. Familiarity with insurance coverage types (HMO, PPO, VA, Medicare) Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. Supports and participates in patient experience initiatives including marking campaigns and event registration Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. Remains in clinic until last patient is checked out and any follow-up visits are scheduled. Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and ExperienceHigh School Graduate1 or more years customer service or health care experience Ability to read, write, speak, and understand English. High level of customer service skills focusing on problem resolution Basic computer skills including Microsoft Excel, Word, Outlook, and Teams Ability to maintain patient confidentiality Preferred Education and Experience College coursework completed towards an Associate's or Bachelor's DegreeClerical, registration and/or customer service experience within a health care setting. If bilingual-Documented proof of competencies via language proficiency assessments Time Type:Full timeJob Requisition ID:R-35659We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.Need help finding the right job?We can recommend jobs specifically for you Create a custom Job Alert by selecting criteria that suit your career interests.
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Patient Service Representative
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Olathe, United States The University of Kansas Health System Full timePosition TitlePatient Service Representative-PT WeekendsWeekend Days - Part TimeOlathe Medical Center Main Hospital 20333 W. 151st St.Position Summary / Career Interest:The Patient Registration Representative is responsible for Inpatient/ Outpatient registrations for the Health System. Obtains proper patient identification, demographics and financial...
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Patient Service Representative PRN, Weekdays
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Olathe, United States The University of Kansas Health System Full timePosition TitlePatient Service Representative PRN, WeekdaysOlathe Medical Center The Doctors Building 2 (MOB 3) 20805 W. 151st St.Position Summary / Career Interest:The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This...
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Patient Service Representative- PRN, Weekdays
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Olathe, United States The University of Kansas Health System Full timePosition TitlePatient Service Representative- PRN, WeekdaysOlathe Medical Center The Doctors Building 2 (MOB 3) 20805 W. 151st St.Position Summary / Career Interest:The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This...
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Patient Service Representative-PT Weekends
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Olathe, United States The University of Kansas Health System Full timePosition Title Patient Service Representative-PT Weekends Weekend Days - Part Time Olathe Medical Center Main Hospital 20333 W. 151st St. Position Summary / Career Interest: The Patient Registration Representative is responsible for Inpatient/ Outpatient registrations for the Health System. Obtains proper patient identification, demographics and financial...
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Olathe, Kansas, United States The University of Kansas Health System Full timeJob SummaryThe University of Kansas Health System is seeking a highly skilled and customer-focused Patient Service Representative to join our team. As a key member of our physician's care team, you will play a critical role in creating a seamless and pleasant patient experience in our ambulatory clinic.Key ResponsibilitiesPre-Visit Scheduling: Schedule...
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Olathe, United States The University of Kansas Health System Full timePosition Title Patient Service Representative- PRN, Weekdays Olathe Medical Center The Doctors Building 2 (MOB 3) 20805 W. 151st St. Position Summary / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic....
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Patient Service Representative PRN, Weekdays
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Olathe, United States The University of Kansas Health System Full timePosition Title Patient Service Representative PRN, Weekdays Olathe Medical Center The Doctors Building 2 (MOB 3) 20805 W. 151st St. Position Summary / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic....
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Olathe, Kansas, United States The University of Kansas Health System Full timeJob SummaryThe University of Kansas Health System is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will be the first point of contact for our patients and visitors, providing exceptional customer service and ensuring a smooth registration process.Key ResponsibilitiesRegistration and...
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Olathe, United States The University of Kansas Health System Full timePosition Title Patient Access Representative Varies Olathe Medical Center Main Hospital 20333 W. 151st St. Position Summary / Career Interest: Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point of contact for our patients...
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Patient Service Representative
2 weeks ago
Olathe, United States The University of Kansas Health System Full timePosition TitlePatient Service Representative - Cancer Center - OlatheOlathe Medical Center Main Hospital 20333 W. 151st St.Position Summary / Career Interest:The Patient Service Representative (PSR) is an important member of the physician’s care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work...
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Patient Service Representative
2 weeks ago
Olathe, United States The University of Kansas Health System Full timePosition TitlePatient Service Representative - Cancer Center - OlatheOlathe Medical Center Main Hospital 20333 W. 151st St.Position Summary / Career Interest:The Patient Service Representative (PSR) is an important member of the physician’s care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work...
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Patient Service Representative
2 months ago
Olathe, United States The University of Kansas Health System Full timePosition Title Patient Service Representative - Cancer Center - Olathe Olathe Medical Center Main Hospital 20333 W. 151st St. Position Summary / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This...
