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Olathe, Kansas, United States The University of Kansas Health System Full timeJob Title: Patient Access RepresentativeJoin The University of Kansas Health System as a Patient Access Representative and play a vital role in ensuring the smooth operation of our outpatient registration areas. As the first point of contact for our patients and visitors, you will be responsible for greeting and registering patients, verifying demographic...
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Patient Care Technician PRN
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Patient Service Representative PRN, Weekdays
2 months ago
The University of Kansas Health System is seeking a highly skilled Patient Service Representative to join our team. As a key member of our physician's care team, you will play a critical role in creating a seamless and pleasant patient experience.
Key Responsibilities:- Pre-Visit Scheduling: Schedule internal and external incoming department referrals, in-person appointments, telehealth visits, surgeries, procedures, and ancillary services.
- Maintain extensive knowledge of appointment types, locations, providers, and specialties.
- Work to achieve a coordinated patient itinerary, sometimes consisting of multiple appointments.
- Responsible for registration of patients during the scheduling process, including entering demographics, insurance verification, and completing the Medicare Secondary Payer Questionnaire (MSPQ).
- Preauthorize clinic-specific visits and procedures as needed.
- Assist patients with MyChart activation and support, including how to complete check-in online prior to the appointment.
- During Visit Standard Check-In: Responsible for high-volume patient clinic check-in/out and phone reception, following health system standards.
- Secures patient signatures for consent and financial forms.
- Follows and completes all standard registration documentation and scanning process in the Health System EMR.
- Responsible for collecting all point-of-service collections due per the EMR-generated patient estimate, including copay, co-insurance, and deductibles.
- Assist patients with MyChart activation and support.
- Responsible for outpatient clinic direct rooming.
- Responsible for supporting patients through self-check-in utilizing MyChart and the EMR.
- Post-Visit (Check-out/Follow Up Scheduling): Schedule follow-up internal and external diagnostic and therapeutic orders, creating a patient itinerary based on provider orders.
- Assist patients with MyChart activation and support.
- Ensure proper front desk coverage until the last patient is dismissed from the clinic.
- High School Graduate
- 1 or more years of customer service or healthcare experience
- Ability to read, write, speak, and understand English
- High level of customer service skills, focusing on problem resolution
- Basic computer skills, including Microsoft Excel, Word, Outlook, and Teams
- Ability to maintain patient confidentiality
- College coursework completed towards an Associate's or Bachelor's Degree
- Clerical, registration, and/or customer service experience within a healthcare setting
- If bilingual, documented proof of competencies via language proficiency assessments
The University of Kansas Health System is an equal employment opportunity employer, committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
