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Technology Support Lead

3 months ago

Plano, United States JPMorgan Chase Bank, N.A. Full time

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in our Consumer and Community Banking team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking in the day-to-day maintenance of the firm's systems will be your go to and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

  • Demonstrate creativity, innovation and high performance. Performance and Interoperability Requirements. Ability to multi-task /change focus quickly. Logging, monitoring, intelligent alerting, self-healing
  • Disaster Recovery, Sustained Resiliency, Chaos Engineering Availability. Service and Operational Level Agreements. Application Knowledge Support Artifacts, etc.
  • Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
  • Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
  • Ensures information controls, back-up and recovery strategies are in place across all environments
  • Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring
  • Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing. Develop and maintain relationships with technical staff, end users and clients. Carefully evaluate alternative risks and solutions before taking action to provide timely resolution
Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Proven expertise in application development and support environment with more than one technology and multiple design techniques
  • Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software. Java Application Support Experience
  • Proficiency in one or more general purpose programming (Java, Python, .Net, C++, etc.)
  • Understanding of risk controls and compliance to departmental and company-wide standards
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
Preferred qualifications, capabilities, and skills
  • Java Application Support Experience
  • Splunk and Scripting - (Automation - using Python, Shell)


Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans