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Information Technology Support Supervisor
2 months ago
Our client located in Oak Brook, IL, is looking for a IT Support Supervisor on 6 month contract to hire basis. This position requires 5 days a week onsite.
Requirements
Experience with a ticketing system (Jira or Similar)
Azure
Active Directory (onboarding, offboarding, etc)
Windows 7 or 10 experience (installation, upgrade, and support)
O365
Job Description:
We are seeking a knowledgeable and customer-focused Onsite IT Support Technician Supervisor. In this role, you will be responsible for providing technical assistance and support to our internal users, ensuring seamless day-to-day operations of our IT systems and infrastructure. The ideal candidate will have excellent problem-solving skills, a strong understanding of computer systems, networks, VoIP, Office 365 collaboration tools, and a passion for delivering exceptional customer service. This candidate should have experience managing a few individuals or small team.
DUTIES AND RESPONSIBILITIES
· Provide onsite technical support to end-users within the organization.
· Diagnose and resolve hardware, software, and network issues in a timely and accurate manner.
· Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
· Collaborate with the IT team to ensure smooth operation of IT systems and services.
· Help manage cloud hosted Microsoft and Linux servers in Rackspace environment.
· Set up and support audio-visual equipment for meetings and presentations.
· Manage user accounts and permissions in various systems.
· Perform routine maintenance and updates of IT equipment and systems.
· Document and maintain records of IT assets, configurations, and issues.
· Train users on basic system operations and IT best practices.
· Respond to IT support requests via ticketing system or in-person contact.
· Assist with IT projects and initiatives as assigned.
· Provide support for Office 365 collaboration tools, including Teams, SharePoint, and OneDrive.
· Troubleshoot and resolve network issues, including LAN, WAN, and wireless networks.
· Install, configure, and support VoIP systems and equipment.
· Perform other assigned duties as required.
QUALIFICATIONS
· Proven experience as an onsite IT Support Technician or similar role.
· Solid understanding of computer systems, mobile devices, and other tech products.
· Ability to diagnose and troubleshoot technical issues with a logical and methodical approach.
· Excellent communication and interpersonal skills with a customer service-oriented attitude.
· Strong organizational skills with the ability to prioritize tasks and manage time effectively.
· Certification in CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar credentials preferred.
· Bachelor’s degree in Information Technology, Computer Science, or relevant field preferred (or equivalent work experience).
· Experience with Office 365 administration and support, including Teams, SharePoint, and OneDrive.
· Knowledge of network protocols and troubleshooting techniques.
· Experience with VoIP systems and related hardware and software.
· Understanding of IT security practices and protocols.
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