Risk Management Analyst

The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having the best employees provides the best service to the community.

Performs complex and varied technical, analytical, professional, and confidential work required to administer risk management programs, including general liability, workers’ compensation, and safety programs. Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is 11:59 PM on Sunday, August 11, 2024. Applicants are encouraged to submit applications early. Applicants that submit applications after the first review deadline are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review deadline. Participates in the administration, monitoring, and analysis of worker's compensation, general liability, safety, property, and other risk management project and program budgets; performs trend and statistical analysis; and communicates results and recommendations. Monitors workers' compensation and general liability claims via a third party administrator (TPA), including prior to closure; assists in monitoring TPA and City accounts and check runs for accuracy; reconciles accounts; and assists in resolving financial issues between the City and TPA. Reviews certificates of insurance (COI) for accuracy, completeness, and compliance with contracts and agreements; approves and tracks expiration of COIs. Conducts research regarding updates in federal and state laws and regulations pertaining to risk management, workers' compensation, and safety; advises risk management and appropriate departments of changes in laws and regulations. Assists employees in resolving issues related to worker’s compensation, safety, and health. Conducts research for assigned projects, analyzes data, and prepares clear and accurate reports, correspondence, and other related documentation. Manages data collection for claims, lawsuits, and damages to City property. Creates and maintains accurate risk management databases; organizes and maintains various administrative, confidential, reference, and follow-up files; and purges files, as required. May coordinate and oversee the Department of Transportation (DOT) Random Drug and Alcohol Testing Program with departments; notifies departments of new class A or B licenses for random drug and alcohol testing. May make presentations to various groups. May lead, assign, monitor, and review the work of technical and clerical staff. Performs other duties as assigned. HIGHLY DESIRABLE Associate in Risk Management (ARM) Designation is highly desirable. Two (2) years of increasingly responsible professional human resources or risk management administrative experience, preferably in a government agency. Bachelor’s degree from an accredited college or university with major coursework in Risk Management, Business Administration, Public Administration, or a related field. Minimum qualifications may be met via an equivalent combination of experience and education sufficient to perform the essential job functions. Experience, education, and training must provide the knowledge, skills, and abilities listed below. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of:

Principles and practices of risk management in a public agency setting; policies, procedures, practices, and methods related to workers' compensation and liability claims; organizational practices as applied to the analysis and evaluation of ergonomic and safety programs, policies, and operational needs; applicable federal, state, and local laws, codes, regulations, and departmental policies, technical processes, and procedures; complex mathematical and statistical techniques; business letter writing and the standard format for reports and correspondence; record keeping principles and procedures; modern office practices, methods, and computer applications and equipment; English usage, grammar, spelling, vocabulary, and punctuation; and techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. Skill in:

The use of personal computers and standard business software applications, including Microsoft Office applications, including Excel, Word, Access, PowerPoint, and Outlook; and the use of calculators and other typical office equipment. Ability to:

Plan, organize, and carry out assignments from management staff with minimal supervision; interpret, apply, and explain risk management programs; promote safety conscious behaviors and practices; review insurance documents for completeness and accuracy; interpret, apply, explain, and ensure compliance with applicable federal, state, and local laws, codes, and regulations, and policies, procedures, and practices of risk management; effectively represent the department and the City in meetings with other government agencies, contractors, vendors, and various businesses, professional, regulatory, and legislative organizations; prepare clear and concise reports, presentations, correspondence, policies, procedures, and other written materials; maintain confidentiality of sensitive personal information of current and former employees; collect relevant information; analyze situations and identify pertinent problems and issues; evaluate resolution options, and recommend and implement appropriate courses of action; effectively make presentations to various groups; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines; operate modern office equipment, including computer equipment and specialized software applications and programs; use English grammar effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations; and establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work. SPECIAL REQUIREMENTS Possession and retention of a valid California Class “C” Driver’s License is a condition of continued employment in this classification. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Risk Manager or other division management staff. May exercise lead supervision over technical and clerical staff. All applicants are required to complete and submit a City application form online and answer the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of the City online application. Stating "See Resume" is not an acceptable substitute for a completed application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time:

Online Employment Application Guide . Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include: Writing Skills Examination : (Qualifying) will evaluate the candidate's analytical and writing aptitude. The areas that will be evaluated may include: analytical thought process and proper English and grammar usage, clarity, conciseness, organization, content, and logical progression from one idea to the next. Candidates need a minimum passing score in order to continue in the selection process. Exams will be conducted through our online testing platform eSkill. Oral Interview Examination : (Weight of 100%) will evaluate the candidates' experience and training, communication, education, and abilities in relation to those factors which are essential for successful performance on the job. Candidates need a minimum passing score in order to be placed on the eligible list. Candidates must achieve a passing score in every component of the selection process in order to be placed on the eligible list. The Human Resources Department may waive one or more examination components. When one weighted examination component is waived, the remaining section will receive a weight of 100%. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.

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