After Hours Logistics and Supply Chain Customer Service Agent

1 month ago

Romulus, United States Expeditors International Full time

**After Hours Logistics and Supply Chain Customer Service Agent**

* 11101 Metro Airport Center Dr, Romulus, MI 48174, USA

* Full-time

**Company Description**

The Expeditors International Detroit, MI branch is looking for an afterhours Logistics and Supply Chain coordinator with a record of providing excellent customer service. The successful candidate will be responsible for managing all aspects of ensuring timely and accurate movement of freight and information, while providing exceptional customer service to our wide array of existing customers in the market. The candidate should be enthusiastic and passionate about customer interaction as well as possess the ability to coordinate with other departments in the branch to respond timely and effectively to growing customer needs.

**Job Description**

* Ensure smooth and timely freight process flow meeting customer expectations

* Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)

* Track and Trace Shipment Files daily

* Scan and validate documents

* Ensure documents are received and processed timely to keep cargo moving

* Interact with our customers in arranging their domestic or international shipments, meeting customer service standards and performance measurements

* Communicate with service providers regularly to ensure timely pickup and delivery of shipments

* Understand departmental process flows, and contribute to best practice opportunities to improve operational efficiency and productivity

* Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update regularly

* Meet KPI standards in accordance with the Companys procedures

* Timely responses to emails and voicemails to exceed customer expectations and satisfaction

* Escalation of problems to Management when necessary

**Qualifications**

**Minimum Qualifications:**

* Minimum High School diploma required. Associate or Bachelors Degree preferred.

* 6 months to 1 year of customer service related experience

* Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

* Pro-active, strong organizational skills

* Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)

* Fluent in English

* Excellent communication and problem solving skills

* Ability to work well and excel in a fast-paced environment

**Additional Information**

**Personal Development:**

* Expeditors has a strong culture of promoting from within. Looking for candidates that want to establish a career with a Fortune 500 company and seeking unlimited growth potential and an excellent benefits package

* Every employee has a Personal Development Plan that is constructed and agreed to with their department manager to measure and record our growth opportunities for our employees

* Meet company standards of 52 hours training per year per employee

* Complete mandatory training when required

* Participate in desk side training between products and departments to learn new skills outside of the normal day to day tasks you execute

**Culture:**

* The mission at Expeditors is to be the best customer service focused logistics organization in the industry. Candidates should possess the natural curiosity to want to exceed customer expectations and provide world class customer service

* We foster a higher level of customer service with organic company growth, not growth by acquisition. Without fear of merger, we learn and grow faster, we work harder and with more confidence, and were better rewarded for the effort. Then we let customer service thrive with people whose industry knowledge and know-how are unsurpassed

* Adhere to and participate in the companys 10 cultural attributes: - Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Expeditors' offers excellent benefits

* Paid Vacation, Holiday, Flex-time and Sick Leave

* Health Plan: Medical, Prescription Drug, Dental and Vision

* Life and Long Term Disability Insurance

* 401(k) Retirement Savings Plan (US only)

* Employee Stock Purchase Plan

This position is based at our DTW/Detroit metro area office, with potential flexibility in working location.

All your information will be kept confidential according to EEO guidelines.

**Videos To Watch**

**Job Location**

After Hours Logistics and Supply Chain Customer Service Agent

* 11101 Metro Airport Center Dr, Romulus, MI 48174, USA

* Full-time

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