Service Coordinators

1 month ago


Addison, United States Malin Full time

Malin's Service Coordinators are the backbone of our administrative support processes. As an extension of our field operations, Service Coordinators are energetic, detail-oriented individuals that interface with all facets of the business -- field service, customers, ancillary departments and management -- coordinating the activities of our field service technicians. The successful person in this role will be personable, energetic, yet organized and methodical in their work and attention to detail. If you have a passion for people, customer service and are an administrative and organizational guru, this may be a match for you. We are looking for career-minded professionals that can carry out Malin's values.

ESSENTIAL FUNCTIONS

* Receive inbound service calls and obtain needed information so that work orders can be accurately opened.

*Dispatch service technician according to customer needs.

*Track scheduled maintenance calls to confirm that they are performed timely.

*Order follow-up parts issues for technicians.

* Open work orders directly into business operating system and update status code and notes as changes occur.

* Utilize reports to schedule all scheduled maintenance so that each is completed by their due dates to ensure expectations are met.

* Track those that cannot be completed and update with appropriate status code if necessary.

* Report any changes in customer location, fleet or service needs to appropriate department.

* Monitor and manage WIP (Work in Progress) by updating work order notes and utilizing appropriate status codes.

* Refer all questions regarding service quality, technical issues and invoicing to appropriate service management for resolution.

* Recognize trucks under warranty and CFPM for billing purposes.

ADDITIONAL JOB FUNCTIONS

* Advise supervisor of any potential service issues as soon as possible.

* Work with other Service Coordinators to ensure that data for all work orders has been entered accurately in order to bill for services rendered.

* Assist team members with their workload in their absence and/or in other times of need.

QUALIFICATIONS & REQUIREMENTS

Education and Experience

* Two or more years of relevant work experience.

* Prior experience with scheduling, delegation, problem resolution and supervisory techniques

* Intermediate to advanced Microsoft Office skills -- Outlook, Word, Excel

*Associate degree

Malin is an EEO Employer -- M/F/Veteran/Disabled


  • Service Coordinators

    1 month ago


    Addison, United States Malin Full time

    Malin's Service Coordinators are the backbone of our administrative support processes. As an extension of our field operations, Service Coordinators are energetic, detail-oriented individuals that interface with all facets of the business -- field service, customers, ancillary departments and management -- coordinating the activities of our field service...

  • Service Coordinator

    2 months ago


    Addison, United States Malin Full time

    The Service Coordinator's objective is to direct the activities of Malin's Service Technicians so that our customers' service needs are fully satisfied, Malin's parts and service resources are utilized efficiently, complete records are maintained, and technician productivity is optimized. A Service Coordinator aims to help maintain positive customer...

  • Service Coordinator

    2 months ago


    Addison, United States Malin Full time

    The Service Coordinator's objective is to direct the activities of Malin's Service Technicians so that our customers' service needs are fully satisfied, Malin's parts and service resources are utilized efficiently, complete records are maintained, and technician productivity is optimized. A Service Coordinator aims to help maintain positive customer...


  • Addison, Texas, United States Malin Full time

    Service Coordinator Role SummaryThe Service Coordinator is a vital member of the Malin team, responsible for directing the activities of Service Technicians to ensure our customers' service needs are fully satisfied. This role requires strong organizational skills, attention to detail, and excellent communication abilities.Key Responsibilities:1. Receive...


  • Addison, Texas, United States The Raymond Corporation Full time

    Job DescriptionThe Call Center Manager will oversee the operation and management of a centralized call center in the service industry. This role involves managing a team of dispatchers responsible for coordinating and dispatching technicians to customer locations for the maintenance and servicing of material handling equipment.This position ensures seamless...


  • Addison, United States Malin Full time

    The Call Center Manager will oversee the operation and management of a centralized call center in the service industry. This role involves managing a team of dispatchers responsible for coordinating and dispatching technicians to customer locations for the maintenance and servicing of material handling equipment. The Call Center Manager will ensure seamless...


  • Addison, United States Malin Full time

    The Call Center Manager will oversee the operation and management of a centralized call center in the service industry. This role involves managing a team of dispatchers responsible for coordinating and dispatching technicians to customer locations for the maintenance and servicing of material handling equipment. The Call Center Manager will ensure seamless...


  • Addison, United States CheckSammy Full time

    POSITION SUMMARY: The Client Services Coordinator will assist with bids by obtaining vendor data and sourcing in our Operations Department. Award vendors jobs including sending work orders and all required paperwork. Maintain vendor database, bids, make vendor awards/cancellations, book jobs, special projects, and other misc. duties. This role interfaces...


  • Addison, United States CheckSammy Full time

    POSITION SUMMARY: The Client Services Coordinator will assist with bids by obtaining vendor data and sourcing in our Operations Department. Award vendors jobs including sending work orders and all required paperwork. Maintain vendor database, bids, make vendor awards/cancellations, book jobs, special projects, and other misc. duties. This role interfaces...


  • Addison, United States CheckSammy Full time

    POSITION SUMMARY: The Client Services Coordinator will assist with bids by obtaining vendor data and sourcing in our Operations Department. Award vendors jobs including sending work orders and all required paperwork. Maintain vendor database, bids, make vendor awards/cancellations, book jobs, special projects, and other misc. duties. This role interfaces...

  • RN Care Coordinator

    7 days ago


    Addison, Texas, United States Your Tailor Made Senior Service Full time

    About UsYour Tailor Made Senior Service is a leading provider of home health care services, dedicated to improving the lives of seniors and their families. We are committed to delivering exceptional care that promotes independence, dignity, and quality of life.Job DescriptionWe are seeking an experienced Registered Nurse to join our team as a Skilled Nursing...


  • Addison, United States The Raymond Corporation Full time

    The Call Center Manager will oversee the operation and management of a centralized call center in the service industry. This role involves managing a team of dispatchers responsible for coordinating and dispatching technicians to customer locations for the maintenance and servicing of material handling equipment. The Call Center Manager will ensure seamless...


  • Addison, United States CheckSammy Full time

    POSITION SUMMARY: The Client Services Coordinator will assist with bids by obtaining vendor data and sourcing in our Open Top department. Award vendors jobs including sending work orders and all required paperwork. Maintain vendor database, bids, make vendor awards/cancellations, book jobs, special projects, and other misc. duties. This role interfaces...


  • Addison, United States Babich & Assoc. Full time

    Job DescriptionJob DescriptionA great company located in the Addison area is looking for an excellent Commercial Real Estate Brokerage Services Coordinator: Description:An established and growing national commercial real estate team is seeking a personable, multi-tasking, high-workload-capable Brokerage Service Coordinator who will provide transactional...

  • Service Coordinator

    2 months ago


    Addison, United States Parts Town Full time

    Position at Parts Town See What We're All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high...


  • Addison, United States AccentCare Full time

    OverviewWhy You'll Love Being a Client Service Coordinator at AccentCare in Addison, Texas!Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role.When you join AccentCare, you become part of a team that is not only dedicated to...


  • Addison, Texas, United States Stellantis Financial Services US Full time

    Job Title:Automotive Remarketing CoordinatorCompany Overview:Stellantis Financial Services US is a leading provider of automotive financing solutions. With a growing presence in the US market, we are seeking a highly organized and detail-oriented individual to join our team as an Automotive Remarketing Coordinator.Salary:We offer a competitive salary of...


  • Addison, Texas, United States Stellantis Financial Services US Full time

    Job Title:Vehicle Coordination ManagerCompany Overview:Stellantis Financial Services US is a leading provider of automotive financing solutions, with a growing presence in the US market. We are seeking a highly organized and detail-oriented Vehicle Coordination Manager to join our team.Salary:We offer a competitive salary of $60,000 - $70,000 per annum,...


  • Addison, Illinois, United States HSG Tech Inc. Full time

    Spare Parts Coordinator Job DescriptionWe are looking for a detail-oriented Spare Parts Coordinator to join our team at HSG Tech Inc. As a key member of our spare parts department, you will be responsible for managing the efficient operation of our spare parts warehouse, ensuring accurate inventory management and timely parts replenishment.Duties and...


  • Addison, Texas, United States Always There Personnel Full time

    Are you looking for a customer-facing role that involves data management and collection? We have an exciting opportunity for a Customer Service/Data Management professional to join our team at Always There Personnel in Addison, TX.About the RoleThis full-time position requires excellent customer service skills, great phone etiquette, and proficiency in...