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Practice Coordinator

2 months ago

Waukesha, United States LifeStance Health Full time

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team

Job Summary:

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

HOURLY PAY: $19.25 - 20.25/hour

LOCATION: The office is located at 741 N. Grand Ave. Ste. 302 Waukesha, WI 53186

Duties/Responsibilities:

Operational Excellence:

* Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.

* Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.

* General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.

* Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support:

* Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.

* Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.

* Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.

* Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.

* Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.

* Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.

* Collect all in-person and telehealth co-payments and account balances at the time of service.

* Complete insurance eligibility verification and reach out to patients to resolve any issues.

Clinician Support

* Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.

* Coordinate with clinicians pertaining to any additional patient questions.

* Support clinician schedules by auditing for appointment accuracy.

* Maintain a pleasant, secure, and motivational working environment in the Practice.

Required Skills/Abilities:

* Ability to multitask and prioritize duties to support delivery of high-quality patient experience.

* Ability to work independently and as a team member.

* Strong communication skills, both written and verbal.

* Proficient in using Computer Software Applications (Microsoft Office & EMRs)

* Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience:

* High School or equivalent required, associates/bachelor's degree preferred.

* 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

LifeStance Health (NASDAQ: LFST) is one of the nation's largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.

Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.

Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.

Our Values:

Delivering Compassion - We care for people unconditionally and act with empathy always.

Building Relationships - We are collaborative, building enduring relationships to achieve more together.

Celebrating Difference - We respect the diversity of every individual's lived experiences.

Learn more at www.lifestance.com.