Customer Specialist

1 month ago

East Meadow, United States CarMax Full time

6102 - East Meadow - 2000 Hempstead Turnpike, East Meadow, New York, 11554

CarMax, the way your career should be

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. Weve become the nations largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate exceptional communication skills
  • Display confidence in self, the product and CarMax
  • Ability to build and maintain strong relationships
  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
  • Balance the needs of the Customer and the business when making decisions
  • Seek to fully understand and meet Customer needs
  • Create win-win solutions to Customer issues
  • Get work done well, on time and follow the right process
  • Drive work processes and pay close attention to detail
  • Perform multiple duties in a high energy, fast-paced working environment
  • Read, interpret and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs.

Education and/or Experience

  • High School Diploma, or equivalent
  • Sales and customer service experience, in an area such as retail, preferred
  • Valid Drivers License
  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is:

$18.50 - $27.70

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

  • To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
  • For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Customer Success Expert

    7 days ago

    East Meadow, New York, United States CarMax Full time

    We are seeking a skilled Customer Specialist to join our team at CarMax. As a high-energy retail sales environment, we offer a dynamic and fast-paced work setting where you will have the opportunity to build strong relationships with customers and colleagues alike.About the RoleThis is a key position within our organization, responsible for providing...

  • Customer Service Sales Representative

    1 month ago

    East Meadow, United States CarMax Full time

    6102 - East Meadow - 2000 Hempstead Turnpike, East Meadow, New York, 11554CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process....

  • Customer Service Specialist/Bilingual Spanish

    1 month ago

    East Meadow, United States Corporate Hiring Solutions Inc Full time

    Leading Health Care company is searching for a Bilingual (Spanish speaking) customer service representative to join their team.KEY WORKING RELATIONSHIPS:Successful accomplishments and primaryaccountabilities of this position will depend upon establishing and maintaining effectiveworking relationships with a variety of people both inside and outside of the...

  • Cafe Specialist

    1 week ago

    Meadow, Texas, United States SSP Full time

    We are seeking a skilled Cafe Specialist to join our team at SSP. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and providing top-notch service in a fast-paced cafe environment.Company OverviewSSP is a leading provider of food and beverage services, with a portfolio of restaurants across the globe....

  • Customer Specialist

    1 week ago

    East Meadow, NY, United States CarMax Full time

    6102 - East Meadow - 2000 Hempstead Turnpike, East Meadow, New York, 11554CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process....

  • Customer Service Specialist

    2 weeks ago

    East Greenbush, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Retail Sales Specialist

    3 days ago

    East Meadow, New York, United States Walmart Full time

    About the Role: As a key member of our sales team, you will be responsible for providing excellent customer service and ensuring that customers have a positive shopping experience. Your role will involve working on the sales floor, reviewing customer orders, locating and selecting merchandise, and ensuring that customer orders are filled accurately.Key...

  • Customer Service Specialist

    7 days ago

    East Lansing, Michigan, United States Hobby Lobby Full time

    Hobby Lobby is seeking a friendly and helpful Customer Service Specialist to join our team. In this role, you will be responsible for providing top-notch customer service and supporting the sales team in various departments.The estimated hourly wage for this position is $14-$17, depending on experience.Respond to customer inquiries and resolve any issues...

  • Customer Service Specialist

    3 days ago

    East Ellijay, Georgia, United States Walmart Full time

    We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service by responding to customer inquiries, resolving issues, and making recommendations to improve the shopping experience.You will also be responsible for...

  • Store Customer Service Specialist

    2 months ago

    East Greenbush, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service Specialist

    1 month ago

    East Syracuse, United States Service Experts Full time

    Location: East Syracuse, NY Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits...

  • Montana Customer Care Specialist

    3 days ago

    East Helena, Montana, United States BCforward Full time

    Career OpportunityWe are seeking a highly motivated and customer-focused Montana Customer Care Specialist to join our team in Helena, MT. As a key member of our call center team, you will be responsible for providing exceptional service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.About the RoleProvide...

  • Customer Support Specialist

    1 week ago

    East Helena, United States Sonova USA, Inc. Full time

    Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's...

  • Customer Support Specialist

    6 days ago

    East Helena, United States Sonova USA, Inc. Full time

    Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's...

  • Customer Service Specialist

    3 days ago

    East Wenatchee, Washington, United States Norco, Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Norco, Inc. as an Industrial Store Customer Service Representative.Job DescriptionThis is a critical role where you will be responsible for providing exceptional customer service to walk-in customers and phone-in customers. Your responsibilities will...

  • Customer Service Insurance Specialist

    1 week ago

    North East, United States Rossbacher Insurance Group Full time

    We are seeking a highly skilled Customer Service Insurance Specialist to provide exceptional support to our clients in the North East, PA area.Job OverviewRossbacher Insurance Group is a reputable insurance agency committed to delivering top-notch services to our community.Salary and BenefitsThe successful candidate can expect a salary commensurate with...

  • Supervisor, Field Svc

    3 weeks ago

    East Meadow, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionSupervisor, Field Svc - WTSUS-NY-East MeadowJob ID: 32533Type: Full-Time# of Openings: 1Category: Field ServiceNY - East MeadowAbout the Role Are you an innovator when coming up with an operational game plan? Does your well-executed strategies have you hitting your goals and targets often? Canon Solutions America, a leader in...

  • Customer Service Specialist

    2 months ago

    East Syracuse, United States Pathfinder Bank Full time

    Job Type Full-time Description About Us: At Pathfinder Bank, we take pride in being more than just a financial institution - we are a community-focused bank committed to building lasting connections in Central New York. As a key player in our Market, you'll have the chance to make a meaningful impact on the people and businesses in our community while...

  • Evening Shift Customer Care Specialist

    4 days ago

    East Alton, Illinois, United States Circle K Full time

    Circle K is seeking an experienced Evening Shift Customer Care Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support during evening shifts.The estimated salary for this role is $15-$18 per hour, depending on experience and qualifications.Key Responsibilities:Provide timely and effective...

  • Customer Support Specialist

    2 months ago

    East Greenbush, United States XOS (X-Ray Optical Systems) Full time

    Job DescriptionXOS is immediately hiring a Customer Support Specialist in East Greenbush, NY.XOS is a leading science and technology innovator committed to helping our customers solve complex challenges and improving quality of life around the world. We design large-scale industrial water treatment programs to help improve operating efficiency, protect...