Telemedicine Customer Service Representative
4 months ago
About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.
Role overview
As the Care Advocate Coordinator, you will serve as Accolade's most visible front line Service Delivery team member supporting our members in navigating healthcare. This role is sometimes called Patient Service Representatives, but this role is so much more and just the beginning of a career. You will be primarily interfacing with our patients over the phone and through email, while also providing internal coordination with our team and doctors to ensure all our patient's needs are addressed.
A day in the life...
- Provide a personal and exceptional member experience through inbound/outbound calls in our fast-paced contact center environment.
- Operate from a perspective of truly caring about our members and creating value for them
- Act as an advocate and have a Member Obsessed approach in each interaction-Truly caring about our members and creating value for them through resolving their issue/concern
- Critical thinking with empathizing through the situation and research to drive the right level of care
- Actively listen and probe to determine patient issues and concerns to resolve or escalate
- Identify when and how to connect with the right internal clinical resource
- Leverage technology and internal resources to help understand the members path, actions, and next steps
- We are considering full time candidates (40 hrs/wk)
- Must be able to work at least one consistent weekend day per week
- Empathy and a passion to provide every American with more convenient and more affordable access to healthcare
- Exceptional interpersonal and communication skills: you are able to communicate clearly and respond effectively via phone, email and face-to-face
- Manage customer de-escalations
- Multitask through actively listening, researching through multiple platforms simultaneously, and taking notes
- All other duties assigned
- One year of experience working in the healthcare industry and/or receptionist, customer service, or call center experience
- High school diploma / GED
- Familiarity working with Electronic Health Records (EHRs) or Electronic Medical Records (EMRs) preferred
- CRM experience (i.e Salesforce, Zendesk) preferred
- Reasonable understanding of apps and how to navigate the Android and iPhone systems
- Demonstrated commitment to exceptional service
- Able to thrive in a fast-paced environment with minimal guidance
- Indicators of high quality interactions (quality audits, member satisfaction surveys, documentation requirements, value scores)
Benefits
- Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
- HDHP medical plan with generous employer contributions towards an HSA
- 401(k) Retirement Plan with matching employer contributions
- Paid Time Off
- Generous Holiday Schedule + 5 floating holidays
- 18 weeks of paid parental leave
- Subsidized commuter benefits programs
- Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
- 1 Volunteer days per year
- Employee Stock Purchase Plan (ESPP) w/ employee discount
Our people are the Heart of Accolade
Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:
Member Obsessed
For everything we do, we ask ourselves: Is this going to make our member's life measurably better?
Be Fearless
We think differently. We do what's never been done. We are reinventing healthcare every step of the way.
Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward.
Genuine Care
We care deeply about the human beings we work with and serve. We have each other's back.
Embrace Reality
We bring the data, tell the truth, and trust each other.
Relentless Execution
We operate with a bias for action. Take initiative, move fast & have fun.
Want to learn more about who we are and what we value? Check out our Culture Book here
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.
-
Customer Service Representative
4 months ago
El Paso, United States Trans Perfect Translations Full timeEach of our 100 offices has its own individual identity, and each also has its own unique rewards. Customer Service Representatives are responsible for processing in-bound calls with third party client displaying great customer service skills to ensu Customer Service, Customer Service Representative, Representative, Skills, Retail, Business Services
-
Customer Service Representative
2 days ago
El Paso, Texas, United States Circle K Full timeCustomer Service Representative Job DescriptionCircle K is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing prompt and courteous customer service, resolving customer issues, and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide...
-
Customer Service Representative
4 months ago
El Paso, United States Sumitomo Electric Industries Full timeBasic Duties: - Create spreadsheets to track important customer information and orders. - Transfer data from customers' websites, spreadsheets, etc. to the system. - Organize existing data in a spreadsheet. - Verify outdated data and make any necessa Customer Service Representative, Customer Service, Business Operations, Representative, Data Entry,...
-
Customer Service Representative
2 weeks ago
El Paso, Texas, United States Spark Theory Innovations Full timeUnlock Your Potential as a Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? We're seeking a talented Entry-Level Customer Service Representative to join our team at Spark Theory Innovations.About the RoleAs a Customer Service Representative, you'll play a...
-
Customer Service Representative
2 weeks ago
El Paso, Texas, United States UniFirst Full timeCustomer Service RepresentativeUniFirst is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Handle...
-
Customer Service Representative
3 days ago
El Paso, United States Mr Appliance Full timeJob Description Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing...
-
Customer Service Representative
1 week ago
El Paso, Texas, United States UniFirst Full timeCustomer Service RepresentativeUniFirst is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Handle...
-
Customer Service Representative
1 week ago
El Paso, Texas, United States Burnett Specialists Staffing & Recruiting Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Burnett Specialists Staffing & Recruiting. As a Customer Service Representative, you will be responsible for taking orders and referrals from hospitals and physicians' offices, handling multiple phone lines, and providing exceptional...
-
Customer Service Representative
4 weeks ago
El Paso, United States Caliber Collision Repair Services Full timeService Center. El Paso - Hondo Pass. BENEFITS OF JOINING CALIBER - Benefits from day one: Immediately eligible for medical, dental and vision. Industry Comparable Pay Paid weekly and eligible for overtime. Paid Vacation & Holidays Begin accruing Customer Service Representative, Customer Service, Representative, Retail, Service
-
Customer Service Representative
1 week ago
El Paso, Texas, United States U-Haul Full timeCustomer Service RepresentativeU-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Responsibilities:Assist customers with U-Haul products and servicesUse U-Scan technology to...
-
Customer Service Representative
2 months ago
El Paso, United States Automatic Data Processing Full timeADP is hiring an Associate Client Support Consultant. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelin Customer Service Representative, Customer Service, Client Support, Representative, Desktop Support, Retail
-
Customer Service Representative
3 weeks ago
El Paso, Texas, United States UniFirst Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at UniFirst. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving any issues that may arise.Key ResponsibilitiesHandle customer...
-
Customer Service Representative
4 days ago
El Paso, Texas, United States Teleperformance USA Full time{"h1": "Customer Service Representative Job Description", "p": "At Teleperformance USA, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and finding...
-
Customer Service Representative
1 week ago
El Paso, Texas, United States Sedgwick Full timeCustomer Service and Claims RepresentativeSedgwick is seeking a highly motivated and detail-oriented Customer Service and Claims Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving claims in a timely and efficient manner.Key Responsibilities:Assign new...
-
Customer Service Representative
1 week ago
El Paso, Texas, United States careermount Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to...
-
Customer Service Representative
2 weeks ago
El Paso, Texas, United States Alamo Auto Supply Full timeCustomer Service RepresentativeAlamo Auto Supply is seeking a highly skilled Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service, processing transactions efficiently, and safeguarding company assets.Key Responsibilities:Provide outstanding customer...
-
Customer Service Representative
3 weeks ago
El Paso, Texas, United States Sedgwick Full timeAbout UsSedgwick is a leading provider of claims management and benefits services. We are committed to delivering exceptional service to our clients and their customers.Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for expediting...
-
Customer Service Representative
1 week ago
El Paso, Texas, United States Achieve Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and empathetic Customer Service Representative to join our Member Services team at Achieve. As a key member of our team, you will play a vital role in providing exceptional customer experiences and helping our members achieve their financial goals.Job Summary:The Customer Service...
-
Customer Service Representative
4 weeks ago
El Paso, United States Lyneer Staffing Solutions Full timeWe are hiring a Customer Service Representative to manage customer queries and complaints. You will be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experienced working with computers. ...
-
Customer Service Representative
1 week ago
El Paso, Texas, United States Achieve Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and empathetic Customer Service Representative to join our Member Services team at Achieve. As a key member of our team, you will play a vital role in providing exceptional customer experiences and helping our members achieve their financial goals.Job SummaryThe Customer Service...
