Customer Support
5 days ago
At Sirona Medical we’re building tools for physicians to work as fast as they can think. Many billions of patient images are acquired each year in the U.S., and nearly all of them are reviewed and diagnosed by a radiologist. In fact, 80% of healthcare data flows through radiology IT systems, and radiologists are among healthcare’s most tech-savvy and influential physicians. But they desperately need better, user-friendly software that cuts clicks and optimizes diagnostic time. Sirona is building a modern cloud-native and AI-powered operating system (“RadOS”) that unifies radiology IT onto a single, streamlined workspace. We’re a San Francisco, CA-based software company (with employees working from all over the world) founded on a deep understanding of both the practice and business of radiology. About Us: At Sirona Medical, we are dedicated to providing exceptional support and service to the radiologists that use our platform, ensuring a seamless and rewarding experience. We believe in fostering a culture of collaboration, inclusivity, and efficiency, striving to exceed expectations in every interaction. As a Sirona Application Support Specialist, you will play a pivotal role in delivering unparalleled assistance to our users, embodying the values and vision of our Customer Support team. Your primary focus will be on promptly addressing and resolving customer inquiries, leveraging a collaborative and efficient approach. Additionally, you will have the opportunity to streamline workflow processes, contributing to the scalability and effectiveness of our team. This is an hourly role. Shifts include weekends (both Saturday and Sunday). Key Responsibilities: Proactively respond to client issues and maintain active monitoring of client sites. Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed. Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness. Escalate unresolved issues to the appropriate internal channels for swift resolution. Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity. Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization. Collaborate with engineering and product development teams to address and resolve software-related issues effectively. Key Requirements: Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration. Experience working directly with clinician onboarding on clinical applications. Background in medicine and adeptness in troubleshooting with medical professionals, ideally radiologists. Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting. Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred. Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset. Join Our Team Embark on a fulfilling journey with Sirona Medical, where your expertise and dedication will contribute to shaping exceptional user experiences and driving meaningful impact in the healthcare industry. Apply now to be part of our dynamic team The annual US base salary range for this full-time position is $30.00 - $40.00/hour + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Apply for this job #J-18808-Ljbffr
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Customer Support Analyst
7 days ago
San Francisco, United States Stott and May Full timeAre you passionate about delivering exceptional customer service while solving complex technical challenges? Join a forward-thinking SaaS company that’s revolutionizing how businesses manage and optimize their systems. Known for their innovative tools and commitment to excellence, this organization is seeking a Customer Support Analyst to enhance their...
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Head of Customer Support
6 days ago
San Francisco, United States Celigo Full timeIntegration meets innovation Celigo is a modern integration and automation platform (iPaaS) on a mission to simplify how companies integrate, automate, and optimize processes. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making...
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Customer Support Specialist
3 days ago
San Francisco, United States Morfyus Full timeAt Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you! Responsibilities: Respond to customer inquiries and complaints via phone, email, and...
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Customer Support Specialist
2 days ago
San Francisco, United States Morfyus Full timeAt Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you! Responsibilities: Respond to customer inquiries and complaints via phone, email, and...
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Customer Support Engineer
2 weeks ago
san francisco, United States Atomus Full timeThis is a full-time on-site role for a Customer Support Engineer at Atomus located in San Francisco, CA. The ideal candidate must be a US Citizen and able to work onsite 5 days a week and shift expectations of 8:00 a.m. - 5:00 p.m. PST, in our San Francisco office.About AtomusAtomus is a leader in providing innovative compliance and cybersecurity solutions....
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Customer Support Engineer
4 weeks ago
san francisco, United States Atomus Full timeThis is a full-time on-site role for a Customer Support Engineer at Atomus located in San Francisco, CA. The ideal candidate must be a US Citizen and able to work onsite 5 days a week and shift expectations of 8:00 a.m. - 5:00 p.m. PST, in our San Francisco office.About AtomusAtomus is a leader in providing innovative compliance and cybersecurity solutions....
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Customer Support Specialist
1 month ago
San Francisco, California, United States Motorola Solutions Full timeJob SummaryAs a Technical Support Associate at Motorola Solutions, you will be responsible for delivering post-sales support and solutions to our customers. This involves answering technical questions and resolving technical issues for customers running Flex proprietary software in a Windows, Linux, and Unix environment. You will also be responsible for...
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Customer Support Engineer
2 weeks ago
San Francisco, United States OpenAI Full timeAbout the Team The User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering, and...
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Customer Support Engineer
1 week ago
San Francisco, United States OpenAI Full timeAbout the TeamThe User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and...
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Airport Customer Service Representative
1 month ago
San Francisco, California, United States GAT Airline Ground Support Full timeAirport Customer Service RepresentativeAt GAT Airline Ground Support, we are seeking a skilled Airport Customer Service Representative to join our team. As a key member of our airport operations, you will be responsible for providing exceptional customer service to our passengers.Key Responsibilities:Provide prompt, friendly, and courteous assistance to...
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Head of Customer Success and Support
1 week ago
San Francisco, United States Perfect Venue Full timeWhy Perfect Venue? Early Impact: Work with a lean team that moves quickly. Proven Product: Hundreds of paying customers and a #1 ranking on G2. Leadership Collaboration: Work directly with the CEO & other company leaders. About Us Private events and catering can significantly increase restaurant revenue, but many restaurants are stuck using outdated,...
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Head of Customer Success and Support
2 weeks ago
San Francisco, United States Perfect Venue Full timeWhy Perfect Venue? Early Impact: Work with a lean team that moves quickly Proven Product: Hundreds of paying customers and a #1 ranking on G2 Leadership Collaboration: Work directly with the CEO & other company leaders About Us Private events and catering can significantly increase restaurant revenue, but many restaurants are stuck using outdated,...
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Head of Customer Success and Support
2 weeks ago
San Francisco, United States Perfect Venue Full timeWhy Perfect Venue? Early Impact: Work with a lean team that moves quickly. Proven Product: Hundreds of paying customers and a #1 ranking on G2. Leadership Collaboration: Work directly with the CEO & other company leaders. About Us Private events and catering can significantly increase restaurant revenue, but many restaurants are stuck using outdated,...
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Head of Customer Success and Support
2 weeks ago
San Francisco, United States Perfect Venue Full timeWhy Perfect Venue? Early Impact: Work with a lean team that moves quickly Proven Product: Hundreds of paying customers and a #1 ranking on G2 Leadership Collaboration: Work directly with the CEO & other company leadersAbout UsPrivate events and catering can significantly increase restaurant revenue, but many restaurants are stuck using outdated, error-prone...
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Head of Customer Success and Support
2 weeks ago
San Francisco, United States Perfect Venue Full timeWhy Perfect Venue? Early Impact: Work with a lean team that moves quickly. Proven Product: Hundreds of paying customers and a #1 ranking on G2. Leadership Collaboration: Work directly with the CEO & other company leaders. About Us Private events and catering can significantly increase restaurant revenue, but many restaurants are stuck using outdated,...
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Head of Customer Success and Support
2 weeks ago
San Francisco, United States Perfect Venue Full timeWhy Perfect Venue? Early Impact: Work with a lean team that moves quickly. Proven Product: Hundreds of paying customers and a #1 ranking on G2. Leadership Collaboration: Work directly with the CEO & other company leaders. About UsPrivate events and catering can significantly increase restaurant revenue, but many restaurants are stuck using outdated,...
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OneSource Service Support Specialist
3 weeks ago
San Francisco, United States Pyramid Consulting Full timeImmediate need for a talented OneSource Service Support Specialist - Customer Support. This is a 06+ Months Contract opportunity with long-term potential and is located in Southern CA (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:24-43537 Pay Range: $25 - $28.50/hour. Employee benefits include, but are...
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Senior Customer Support Engineer
6 days ago
San Francisco, United States Tbwa ChiatDay Inc Full timeAbout Checkr Checkr builds people infrastructure for the future of work. We‘ve designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000...
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Senior Customer Support Engineer
2 days ago
San Francisco, United States Tbwa ChiatDay Inc Full timeAbout Checkr Checkr builds people infrastructure for the future of work. We‘ve designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000...
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Airport Customer Service Agent
5 months ago
San Francisco, United States GAT Airline Ground Support Full timeAirport Customer Service Agent San Francisco, CA 94128, USA Req #1392 Tuesday, July 16, 2024 Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints....
