Customer Support Engineer
1 month ago
This is a full-time on-site role for a Customer Support Engineer at Atomus located in San Francisco, CA. The ideal candidate must be a US Citizen and able to work onsite 5 days a week and shift expectations of 8:00 a.m. - 5:00 p.m. PST, in our San Francisco office.
About Atomus
Atomus is a leader in providing innovative compliance and cybersecurity solutions. Our mission is to help businesses achieve and maintain top-tier security and regulatory standards. We empower our customers to safeguard their operations and meet compliance needs seamlessly.
Job Summary
The Customer Success Engineer (CSE) will ensure our customer’s success by managing the technical onboarding, delivering outstanding technical support, and helping conduct Quarterly Business Security and Compliance Reviews (QBRs). You will work closely with customers to help them implement and fully leverage our cybersecurity products, maintain compliance, and solve technical challenges.
As Customer Success Engineer at Atomus, you will work directly with our customers to ensure high customer satisfaction while ensuring they are fully compliant for NIST 800-171 and CMMC. You will serve as the voice of the customer by sharing their feedback and insights with our product team and reporting any issues to our engineers. We take pride in delivering amazing experiences for our customers. Our customers depend on Atomus to manage and secure their Windows, MacOS, Ubuntu, iOS, Android devices, and Firewalls while ensuring compliance. We aim to provide the best possible support when they have questions. Our team's main goal is to simplify our customers' lives, for compliance and security.
Key Responsibilities
- Manage and guide new customers through the onboarding process, ensuring proper setup, configuration, and alignment with their security programs and establishing baseline compliance requirements of NIST 800-171 and CMMC while performing technical tasks/project management required for onboardings.
- Serve as the first point of contact for technical inquiries, providing debugging, troubleshooting, and solutions for technical IT/security issues related to the Atomus platform.
- Run regular Quarterly Business Security and Compliance Reviews with customers, analyzing their security posture, roadmap overview, product usage, and providing recommendations for optimization and growth.
- Work closely with internal teams (sales, product, engineering) along with partners/vendors for customer requirements to communicate customer feedback and advocate for customer needs in product development and rolling out 3rd party products
- Assist customers in managing and maintaining NIST 800-171 and CMMC compliance requirements, ensuring IT documentation is updated and maintained.
- Deliver training sessions (webinars or on-site) to customers on using the platform, improving their security posture, and staying compliant.
- Build and maintain strong relationships with customers, acting as a trusted advisor for their cybersecurity strategy.
- Serve as the security and compliance expert for potential customers and provide engineering expertise on sales calls.
Skills & Qualifications
- 2+ years of experience in a customer-facing technical role, IT administrator, solutions engineer, Technical Customer Success, or TAM role preferably in cybersecurity or compliance.
- Prior experience with NIST 800-171, CMMC, or other compliance standards.
- Strong experience with cybersecurity frameworks and technologies (e.g., NIST, CMMC, firewalls, routers, encryption tools).
- Intermediate networking knowledge of WAN and LAN connectivity, routers, firewalls, switches, security, etc.
- Experience with Microsoft Intune, Active Directory, Windows, MacOS and ABM, as well as mobile platforms like Android and iOS
- Advanced understanding of Microsoft products (Exchange, SharePoint, Windows, Windows Server, Active Directory, etc.)
- Provided IT support relating to technical issues involving Microsoft's core business applications and operating systems
- Familiarity with command-line tools (e.g., PowerShell, Terminal) for troubleshooting and deployment.
- Proven track record of success in customer-facing roles, ideally in customer success, support, or onboarding.
- Strong troubleshooting skills, particularly related to network security, software issues, and IT environments.
- Excellent verbal and written communication skills; ability to explain complex topics to both technical and non-technical audiences.
- Ability to manage multiple customer accounts and onboarding projects simultaneously.
- Familiarity with CRM platforms (HubSpot), and compliance documentation tools while managing SLAs which include customer satisfaction, initial response, and issue resolution times.
- The role requires excellent problem-solving abilities, adaptability across various tools while maintaining a broader perspective, and an ability to explain complex topics simply.
- Applicants must have strong emotional intelligence to intuit and match customer sentiment for effective communication.
-
Customer Support Engineer
4 weeks ago
san francisco, United States Atomus Full timeThis is a full-time on-site role for a Customer Support Engineer at Atomus located in San Francisco, CA. The ideal candidate must be a US Citizen and able to work onsite 5 days a week and shift expectations of 8:00 a.m. - 5:00 p.m. PST, in our San Francisco office.About AtomusAtomus is a leader in providing innovative compliance and cybersecurity solutions....
-
Customer Support Engineer
4 weeks ago
San Francisco, United States OpenAI Full timeAbout the Team The User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering, and...
-
Customer Support Engineer
3 weeks ago
San Francisco, United States OpenAI Full timeAbout the TeamThe User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and...
-
Customer Support Engineer
16 hours ago
San Francisco, United States OpenAI Full timeAbout the Team The User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and...
-
Senior Customer Support Engineer
2 weeks ago
San Francisco, United States Tbwa ChiatDay Inc Full timeAbout Checkr Checkr builds people infrastructure for the future of work. We‘ve designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000...
-
Senior Customer Support Engineer
2 weeks ago
San Francisco, United States Tbwa ChiatDay Inc Full timeAbout Checkr Checkr builds people infrastructure for the future of work. We‘ve designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000...
-
Customer Support Engineer
4 weeks ago
San Francisco, CA, United States Atomus Full timeThis is a full-time on-site role for a Customer Support Engineer at Atomus located in San Francisco, CA. The ideal candidate must be a US Citizen and able to work onsite 5 days a week and shift expectations of 8:00 a.m. - 5:00 p.m. PST, in our San Francisco office.About AtomusAtomus is a leader in providing innovative compliance and cybersecurity solutions....
-
AI Support Engineer
6 days ago
San Francisco, California, United States Tbwa ChiatDay Inc Full timeExcel in a remote-friendly hybrid model at Labelbox, where we strive to achieve excellence by bringing our talented team together.We are dedicated to nurturing collaboration and connection within our dedicated tech hubs in the San Francisco Bay Area, New York City Metro Area, and Wrocław, Poland. Our hybrid model focuses on asynchronous communication,...
-
Desktop Support Engineer
6 months ago
San Jose, United States Quatrro Business Support Services Full timePurpose of the Job: The Desktop Support Engineer will be responsible for supporting day-to-day desktop support at client sites and via remote access, to support a wide array of customers and their operational and technology needs. This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise...
-
Customer Support Strategist
5 days ago
San Francisco, California, United States Databricks Full timeAbout the RoleDatabricks is seeking an experienced Designated Support Engineer to join our team. As a key member of our customer support organization, you will be responsible for delivering high-touch support experiences to our largest strategic accounts.
-
Support Engineer
4 days ago
San Francisco, United States AppsFlyer Full timeAppsFlyer's Support Engineering team provides top-notch support, availability, and expert knowledge to our invaluable customers. The ideal candidate for this role is customer-oriented, solutions minded, and has the ability to develop relationships with cross functional teams including AppsFlyer's R&D, Customer Success, and Product Teams. In this role, you...
-
Support Engineer
4 months ago
San Francisco, United States AppsFlyer Full timeAppsFlyer's Support Engineering team provides top-notch support, availability, and expert knowledge to our invaluable customers. The ideal candidate for this role is customer-oriented, solutions minded, and has the ability to develop relationships with cross functional teams including AppsFlyer's R&D, Customer Success, and Product Teams. In this role, you...
-
San Francisco, United States Figure Full timeEmployer Industry: Financial TechnologyWhy consider this job opportunity:Salary range up to $149,600 with a potential performance-based bonus of up to 25%Competitive stock options package as an early team memberFlexible paid time off and vacation policyComprehensive health, vision, and dental insuranceOpportunities for collaboration and innovation in a...
-
Technical Support Engineer
7 hours ago
San Francisco, United States Komodor Full timeAt Komodor, we are transforming the way teams troubleshoot and manage Kubernetes environments. We’re a dev-first company that fosters growth, creativity, and autonomy, offering you the chance to shape the future of Kubernetes troubleshooting! Core Mission: In this role, the ideal candidate will collaborate with customers and internal teams to solve...
-
IT Support Engineer
3 days ago
San Francisco, United States Bee Talent Solutions Full timeWe are seeking an IT Support Engineer for our client in San Francisco. The IT Support Engineer will provide frictionless support, share best practices, and be a trusted advocate for their internal customers. A successful IT Support Engineer must have a strong understanding of common internet and SaaS applications (browsers, Slack, Google Workspace, Office,...
-
Customer Support
2 weeks ago
San Francisco, United States TBWA\Chiat\Day Full timeAt Sirona Medical we’re building tools for physicians to work as fast as they can think. Many billions of patient images are acquired each year in the U.S., and nearly all of them are reviewed and diagnosed by a radiologist. In fact, 80% of healthcare data flows through radiology IT systems, and radiologists are among healthcare’s most tech-savvy and...
-
Customer Engineer
4 weeks ago
San Francisco, United States Siza- Buso Consulting Full timeAn AI startup based in San Francisco focused on AI Assistants is seeking a Customer Engineer with experience in DevOps or a background as a Software Engineer working with DevOps practices. This is an excellent opportunity for a skilled engineer to work closely with customers while contributing to the technical foundation of a cuttingedge AI company in a...
-
Customer Engineer
1 month ago
San Francisco, United States Siza- Buso Consulting Full timeAn AI startup based in San Francisco focusedon AI Assistants is seeking a Customer Engineer withexperience in DevOps or a background as a Software Engineer workingwith DevOps practices. This is an excellentopportunity for a skilled engineer to work closely with customerswhile contributing to the technical foundation of a cuttingedge AIcompany in a fastpaced...
-
Network Support Engineer, eero
5 months ago
San Francisco, United States Amazon.com Services LLC Full timeAt eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our...
-
Head of Customer Support
2 weeks ago
San Francisco, United States Celigo Full timeIntegration meets innovation Celigo is a modern integration and automation platform (iPaaS) on a mission to simplify how companies integrate, automate, and optimize processes. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making...
