Senior Customer Support Engineer

2 weeks ago

San Francisco, United States Tbwa ChiatDay Inc Full time

About Checkr
 Checkr builds people infrastructure for the future of work. We‘ve designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.

About the team/role

As part of the Customer Support Engineering team at Checkr, the Senior Customer Support Engineer is responsible for supporting our most valuable customers on their most complex issues. You’ll do this by utilizing your strong understanding of modern web technologies and knack for getting to the bottom of things.

What you‘ll do

  • Provide technical support to our largest customers and partners via our ticketing system and screen-sharing calls.
  • Investigate technical issues down to the application level utilizing tools like DataDog, Snowflake, and Mulesoft, escalating to engineering as needed.
  • Own certain processes and procedures to keep our most valuable customers operating smoothly.
  • Collaborate cross-functionally with Engineering, Customer Success, and Business Development teams on various initiatives.
  • Help us build our internal documentation on Confluence to lower response times and contribute to public documentation found on our Help Center.
  • Mentor less experienced Support Engineers providing support in the day-to-day and in their ongoing troubleshooting skill sets.
  • Act as the Customer communication liaison for critical incidents. This is a 24/7 on-call shift that is rotated between members of the team.

What you bring

  • Previous experience in a customer-facing technical position for a SaaS company.
  • Strong communication skills with the ability to provide technical details to a non-technical audience in a clear and kind manner.
  • Excellent troubleshooting skills, ability to use deductive and inductive reasoning to work through complex issues, and a strong intuition for problem-solving.
  • Experience working with APIs and providing technical product support for API products.
  • Demonstrated experience working on technical issues, troubleshooting bugs, and communicating with engineers.
  • Intermediate/advanced experience with SQL.
  • Familiarity with software development principles, approaches, and languages.
  • Experience in or an ability to learn: Postman, DataDog, Snowflake.

If you don’t meet 100% of the above qualifications, you should still seriously consider applying.

What you’ll get

  • A fast-paced and collaborative environment.
  • Learning and development allowance.
  • Competitive cash and equity compensation and opportunity for advancement.
  • 100% medical, dental, and vision coverage.
  • Up to $25K reimbursement for fertility, adoption, and parental planning services.
  • Flexible PTO policy.
  • Monthly wellness stipend, home office stipend.

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The base salary range for this role is $69,300 to $86,625 in Denver, CO.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

#J-18808-Ljbffr

  • Customer Support Engineer

    4 weeks ago

    San Francisco, United States OpenAI Full time

    About the Team The User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering, and...

  • Customer Support Engineer

    3 weeks ago

    San Francisco, United States OpenAI Full time

    About the TeamThe User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and...

  • Customer Support Engineer

    16 hours ago

    San Francisco, United States OpenAI Full time

    About the Team The User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and...

  • Senior Support Engineer

    4 weeks ago

    San Francisco, United States OpenAI Full time

    About The TeamThe Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success,...

  • Customer Support Engineer

    4 weeks ago

    san francisco, United States Atomus Full time

    This is a full-time on-site role for a Customer Support Engineer at Atomus located in San Francisco, CA. The ideal candidate must be a US Citizen and able to work onsite 5 days a week and shift expectations of 8:00 a.m. - 5:00 p.m. PST, in our San Francisco office.About AtomusAtomus is a leader in providing innovative compliance and cybersecurity solutions....

  • Customer Support Engineer

    1 month ago

    san francisco, United States Atomus Full time

    This is a full-time on-site role for a Customer Support Engineer at Atomus located in San Francisco, CA. The ideal candidate must be a US Citizen and able to work onsite 5 days a week and shift expectations of 8:00 a.m. - 5:00 p.m. PST, in our San Francisco office.About AtomusAtomus is a leader in providing innovative compliance and cybersecurity solutions....

  • Senior Customer Support Engineer New Denver, Colorado, United States

    3 weeks ago

    San Francisco, United States Tbwa ChiatDay Inc Full time

    About Checkr Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000...

  • Senior Engineer

    4 weeks ago

    San Francisco, United States Willdan Group, Inc. Full time

    The future is now, Willdan is "Envisioning the Future" of clean energy and infrastructure as well as sustainability through our work with cities, buildings, and transportation. Willdan is a national leader in energy, engineering, and software consulting services. Since 1964, we have provided all aspects of municipal and infrastructure engineering, including...

  • Senior Engineer

    7 days ago

    San Francisco, United States Willdan Full time

    The future is now, Willdan is "Envisioning the Future" of clean energy and infrastructure as well as sustainability through our work with cities, buildings, and transportation. Willdan is a national leader in energy, engineering, and software consulting services. Since 1964, we have provided all aspects of municipal and infrastructure engineering, including...

  • Senior Software Engineer, Customer Support Portal

    3 weeks ago

    San Francisco, United States Figure Full time

    Employer Industry: Financial TechnologyWhy consider this job opportunity:Salary range up to $149,600 with a potential performance-based bonus of up to 25%Competitive stock options package as an early team memberFlexible paid time off and vacation policyComprehensive health, vision, and dental insuranceOpportunities for collaboration and innovation in a...

  • Senior Engineer

    1 day ago

    San Francisco, United States Energy Jobline AZ Full time

    The future is now, Willdan is "Envisioning the Future" of clean energy and infrastructure as well as sustainability through our work with cities, buildings, and transportation. Willdan is a leader in energy, engineering, and software consulting services. Since 1964, we have provided all aspects of municipal and infrastructure engineering, including building...

  • Senior Software Engineer

    4 months ago

    San Francisco, United States Pylon Full time

    Pylon is hiring 🚀 We’re looking for full-stack engineers and frontend engineers to join our team who want to help own all thins related to Pylon's web app 🖥️. We have a strong technical team of senior engineers from places like Samsara, Affinity, and Airbnb. Come help us build the future of customer operations from our beautiful office in downtown...

  • Senior Customer Solutions Engineer

    2 weeks ago

    San Francisco, United States Sift Science Full time

    About the Team: As a Customer Solutions Engineer at Sift, you are the bridge between the customer-facing team and the engineering and product teams. You explain complex ideas to customers and relay customer needs to engineering and product. When a customer's needs and our product don't fully align, you're the internal customer advocate who drives critical...

  • Senior Web3 Engineering Lead

    3 days ago

    San Francisco, California, United States Objective Paradigm Full time

    The Objective Paradigm aims to empower businesses to build innovative web3 products and experiences, eliminating the need for individual solutions.Our robust, secure, and compliant infrastructure makes it easy for businesses to integrate with existing systems, combining the best of web2 and web3 for faster, easier ways to pay, play, connect, and shop while...

  • Senior Data Engineer

    4 days ago

    San Francisco, California, United States WEX, Inc. Full time

    Job Overview:WEX, Inc. is seeking a highly motivated and experienced Senior Data Engineer to join our Data team. As a key member of the team, you will be responsible for designing, developing, and implementing large-scale data platforms and systems that support business-critical applications.About the Role:In this role, you will work closely with...

  • Senior Backend Engineer

    2 days ago

    San Francisco, California, United States ZipRecruiter Full time

    Job DescriptionAbout the RoleWe are looking for a Senior Backend Engineer to join our team. The ideal candidate will have a passion for building scalable, customer-centric solutions and taking ownership of their work and growth.You are a product-minded engineer who takes a principle-first approach to building scalable solutions.You're looking for a...

  • Senior Support Engineer, Codecov

    4 weeks ago

    San Francisco, United States Sentry Full time

    Bad software is everywhere, and we’re tired of it. Sentry is on a mission to help developers write better software faster, so we can get back to enjoying technology.With more than $217 million in funding and 100,000+ organizations that believe we’re on to something, we're building performance and error monitoring tools that help companies like Disney,...

  • Senior Audio Visual Services Engineer

    4 weeks ago

    San Francisco, United States University of California Full time

    Aug 28, 2024 Senior Audio Visual Services Engineer Full Time Job Summary The Senior Audio Visual (AV) Services Engineer leads the strategic design, implementation, and maintenance of UCSF's AV systems and infrastructure and provides expertise in engineering and technical skills required to ensure seamless operation of AV infrastructure. The Senior AV...

  • Senior Backend Engineer

    5 days ago

    San Francisco, California, United States Oak HCFT Full time

    About this RoleWe are seeking a seasoned Senior Software Engineer to lead the design, development, and maintenance of highly scalable, performant, and reliable systems that support our growing product and platform capabilities.Key ResponsibilitiesDesign, develop, and maintain scalable, secure, and high-performance systems that meet the needs of our customers...

  • Senior Machine Learning Engineer

    3 weeks ago

    San Francisco, United States Proprius Full time

    Senior Machine Learning Engineer Location: San Francisco, CA Sponsorship: No Relocation: No Industry: Machine Learning We are looking for a strong Senior Data Scientist or Senior Machine Learning Engineer - a proven 'doer' to develop, implement and extend data-intensive machine learning software for real-time auctioning, ad inventory estimation, and audience...