Learning & Development Group Coordinator

1 month ago

Parsippany, United States Tekwissen Full time

Job Description Job Description Overview Tekwissen Group is a workforce management provider throughout the USA and many other countries in the worldOur client is is a major investor-owned electric utility in the United States, delivering electricity to more than five million customers in statesOur client ranks among the nation's largest generators of electricity, owning nearly 38,000 megawatts of generating capacity in the U.SThe client also owns the nation's largest electricity transmission system, a nearly 39,000-mile (3,000 km) network that includes 75 kilovolts ultra-high voltage transmission lines, more than all other U.Stransmission systems combinedOur client's utility units operate as our company Ohio, our company Texas, Appalachian Power (in Virginia, West Virginia, and Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana and east Texas)Our client's headquarters are in Columbus, OhioJob Title: Learning & Development Group Coordinator Location: Parsippany, NJ, 07054 Duration: 8 Months Job Type: Contract Work Type: Remote Job Description: The Learning & Development Group Coordinator, role supports training logistics for our client Learning and Development group who provides training to support both our field sales and internal colleagues.This position will manage the development and implementation of meeting management for all new hire sales training, as well as project management on continuous improvement initiatives for the learning & development team.This role will also act as project manager in coordinating all aspects/logistics for live events including site selection, hotel contract, food and beverage menus, air travel management, meeting room specifications and set-up, agenda review/format, audio visual coordination, on-site management, training budget and reconciliation/invoice payment and overall cost savings. In addition to live events, this role will support hosting webinars and setting up online registration on our Learning Management system.This will involve working with the entire team to support the best execution of their events as well as providing exceptional customer service to our colleagues who are often new to the company and need onboarding help to understand the process and register for training.Manages event logistics projects with limited supervision; proactively identifies project opportunities and communicates them to functional manager; is a significant contributor to project development and implementation.Works with stakeholders to understand strategy and provide guidance on modalities and process with the Learning Management System.Presents information clearly and concisely; collects data to support presentations; summarizes and explains.Aggregates analytic information for management by preparing platform metrics and user trends that can inform campaigns and drive future campaigns.Trouble shoots customer escalations of LMS issues.Provides moderation and launching of ZOOM meetings within the platform with professionalism while hosting speakers and customers.Validates platform enhancements by testing prototypes with customers and conducting small-scale experiments.Manages content submission to legal or HR review, as needed.Responsible for continuous improvement of platform and integration of internal processes and systems (Tableau, Salesforce Lightening, Qualtrics, and Touchpoint) to support services.Tracks successes and colleague satisfaction through surveys and measuring usage.Understands the reason for customer dissatisfaction and remedies rapidly.QUALIFICATIONS 5-10 years relevant meeting planning administrative coordination for both virtual and live1-3 years working with Learning Management PlatformBA/BS requiredAnimal health experience a plusREQUIRED SKILLS AND COMPETENCIES: Ability to organize and prioritize multiple projects in a fast-paced environment and deliver high quality within deadlineManages time to meet deadlines and requirements; adjusts priorities with changing requirements and communicates with management; completes projects effectivelyAdministrative experience with emphasis on project management that demonstrates an ability to carry out projects with timelines and proficiencyMust demonstrate initiative and resourcefulnessHighly organized and strong detail-orientationExperience supporting and collaborating with multiple levels of the organizationExceptional communication (written and verbal) and interpersonal skills interacting with all levels of an organizationStrong presentation skills and Zoom facilitations skills leveraging white boards, survey, polls etc.Proven ability to interact with team members and stakeholders in a problem-solving in a constructive mannerAbility to collaborate, adapt and follow upHighly effective at influencing without authorityProven record of taking initiative and accepting challengesStrength in team and relationship-building skills with both internal customersDemonstrated interest and future passion for growing professionallyDemonstrated ability to be a team player, actively and willingly looking for ways to help teammatesManage ongoing pull of Learning Management System Reports with strong analytical thinking and problem-solving skills.Ability to plan and manage multiple trainings simultaneouslyExperience with virtual meeting platformExperience with Hotel contracts, meal, shuttle and AV planningTekWissen Group is an equal opportunity employer supporting workforce diversity#J-18808-Ljbffr

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