Small Group Implementation Specialist

4 weeks ago

Parsippany, United States Delta Dental of NJ Full time
Job DescriptionJob Description

Delta Dental of New Jersey is currently seeking a Small Group Implementation Specialist to join our sales team. Located in Parsippany, NJ, this is a hybrid position, in office Tuesday and Wednesday, and remote Monday, Thursday and Friday. Beginning in January 2025, we will be in office Tuesday, Wednesday and Thursday, and remote Monday and Friday. Our core business hours are Monday through Friday from 8 am to 4:30 pm. Delta Dental of NJ offers excellent medical, dental, Rx and vision benefits, matching 401k, life insurance, and short and long term disability as well as other ancillary benefits and paid time off.

The Small Group Specialist is primarily responsible for onboarding all new small group accounts (2-50). The Small Group Specialist will ensure that all groups meet Delta Dental NJCT’s underwriting requirements prior to approval. The Small Group Specialist is also responsible for building mutually beneficial relationships with General Agents and brokers to encourage new and repeat business. The Small Group Specialist is responsible for consistently providing excellent customer service, as well as representing client needs and goals within the organization to ensure quality. The Small Group Specialist will provide support both internally to the Small Group sales team and externally to our sales distribution and clients. The successful Small Group Specialist will obtain a NJ and CT Health Producers license. This position is designed to offer development for future opportunities in account management, direct and broker sales.

Essential Functions & Responsibilities

  • Manage the new group implementation process to ensure timely and accurate implementation of all business. Enter all paper applications through the electronic application. Work closely with and act as a liaison between U&A, Operations, GA’s and brokers in the new business onboarding process consistent with underwriting and enrollment guidelines. Manage the SBP Mailbox for new group submissions. Ensure GA and broker interactions are documented.
  • Develop and maintain a thorough working knowledge of underwriting requirements, products, pricing and services for Delta Dental’s 2-50 business.
  • Work with brokers during the onboarding process to educate on underwriting guidelines, products, eligibility of groups and technology tools and services.
  • Collaborate and build relationships with Underwriting regularly to ensure understanding and recommend process improvements.
  • Ensure all onboarding deliverables have been completed, including approval letter, welcome kits and group implementation.
  • Support Small Group and Core Sales Executives in the onboarding and implementation process for all 2-50 business.
  • Ensure Small Group records are accurately maintained in Salesforce.com
  • Update broker and GA interaction data into Salesforce.com as needed.
  • Utilize Salesforce.com for all data and workflow requirements.
  • Monitor group accounts to avoid or identify potential problems and work with functional areas to resolve issues. Offer alternative solutions within Delta Dental’s established processes while meeting the group’s needs. Follow up on problems and concerns and escalate when necessary.
  • Support Small Group team sales activities, including broker events, presentations, enrollment meetings, renewals and conferences.
  • Represent Delta Dental both internally and externally in a professional, energetic and positive manner.
  • Assist with special projects and other duties as needed.

Essential Qualifications

DDNJ Competencies

Accountability

Adaptability-Flexibility

Communication

Customer Focus

Listening Skills

Results Oriented

Problem Solving-Analysis

Negotiation Skills

Collaborative Process-Teamwork

Dependability

Knowledge, Skills & Abilities

Technical and Functional

  • Ability to provide excellent customer experience, resolve problems and exercise sound judgment
  • Ability to develop customer/broker knowledge and execute and build effective relationships
  • Strong organizational skills and ability to handle multiple priorities in a fast-paced environment
  • Excellent concise and accurate verbal and written communication skills that demonstrate a commitment to service excellence
  • Strong collaboration skills and ability to succeed in a team environment
  • Attention to detail and strong analytical skills
  • Ability to solve problems and make decisions independently
  • Proficiency with CRM (i.e., Salesforce) and MS Office Suite
  • Organizational agility
  • Detail oriented with strong analytical skills

Required Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to sit and perform extensive close keyboard and PC work
  • Ability to walk, talk and hear
  • Occasionally required to stand and reach with hands and arms

Working Environment

  • Ability to meet deadlines and attendance standards.
  • The noise level in the work environment is usually moderate.
  • This classification will be required to sign a confidentiality agreement.

Experience, Education and Certifications Required

Required Educational Level

  • Bachelor’s Degree in Business Administration, Marketing or related field or Associates degree with related insurance experience

Certifications required/preferred

  • Acquire and maintain an active Health Insurance License

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