Front Desk Supervisor HVSR

4 weeks ago


San Jose, United States Valencia Group Full time
Job Details

Level
Experienced

Job Location
Hotel Valencia Santana Row - San Jose, CA

Position Type
Full Time

Education Level
None

Salary Range
$23.00 - $23.00 Hourly

Travel Percentage
None

Job Shift
Swing

Job Category
Hospitality - Hotel

Description

Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT

Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU

Come be a part of an AWARD-WINNING TEAM.

Hotel Valencia Santana Row is located in San Jose, CA and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job summary:

Managing/Supervising front office and guest services team members to ensure Valencia Hotel Group's standards are upheld. Ensuring guest satisfaction is met, delivering the best guest experience. Play an active role in the training function in front office and guest services team to create a safe and efficient work environment.

Shift requirements:
  • Open availability for morning or evening shifts on weekdays/ weekends
Responsibilities
  • Contribute positively to the team within the department
  • Prepare for all guest requests
  • Participate in on-going training
  • Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
  • Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotels needs
  • Complete other duties as assigned by Supervisor
  • Maintain integrity of cost controls and proper maintenance of assets
  • Responsible for assisting in supervision and performance of all Front Office related operations and personnel
  • Work with Hotel/Accounting Manager to monitor Front Office quality and Daily Revenue
  • Supervise hotel and monitor other departments
  • Maintain quality control of service to be five-diamond
  • Handle guest situations with problem solving
  • Ensure the quality of the environment is clean and up to standards
  • Handle special projects and reports in a timely and consistent manner
  • Check guests in and out
  • Answer questions and offer information and assistance
  • Update information in the computer system as needed
  • Follow checklist for required duties and timeliness
  • Cashier functions and handling of cash
  • Communicate with other departments to fulfill guests' needs
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Maintain an up-to-date knowledge of the surrounding attractions, restaurants, and all concierge services.
  • Record all guest request items and deficiencies into the appropriate tracking system.
  • Be aware of all daily meeting/events and their locations.
  • May need to assist with a parking/ retrieving guest vehicles
  • Respond to emergency situations calmly and effectively, per hotel guidelines.

  • Front Desk Supervisor

    2 weeks ago


    San Diego, California, United States Town and Country Resort Full time

    Town & Country Resort is seeking a dedicated Front Desk Supervisor to lead our front desk team. In this role, you will be responsible for supervising, training, and scheduling our front desk staff, ensuring that all procedures are performed to the hotel's standards.The ideal candidate will have prior experience in a supervisory role and possess thorough...

  • Front Desk Supervisor

    3 weeks ago


    San Diego, California, United States Bartell Hotels, a CALP Full time

    Job OverviewBartell Hotels, a CALP, seeks an experienced Front Desk Supervisor to oversee the daily operations of our hotel's front desk. This role requires strong leadership and organizational skills to ensure a seamless guest experience.ResponsibilitiesSupervise the front desk staff, ensuring efficient and friendly service to guests.Manage room...


  • San Diego, California, United States Lodging Dynamics Full time

    Job DescriptionWe are seeking an experienced Front Desk Supervisor to join our team at Lodging Dynamics Hospitality Group. As a leading national hospitality management company, we offer a dynamic work environment and opportunities for growth and development.About the JobThis role is responsible for overseeing the daily operations of the Front Desk, ensuring...


  • San Francisco, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Front Desk Supervisor

    8 months ago


    San Diego, United States Residence Inn San Diego Poway Full time

    InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...

  • Front Desk Supervisor

    2 months ago


    San Diego, United States Remington Full time

    What you will be doing Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff's roles and duties and be able to perform...

  • Front Desk Supervisor

    5 months ago


    San Bernardino, United States DKN HOTEL GROUP Full time

    Job DetailsLevel Experienced Job Location HSB - San Bernardino, CA Salary Range $18.50 - $19.50 Hourly DescriptionEssential Functions and Responsibilities of the job include but are not limited to: Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests Communicate effectively with guests and...


  • San Diego, United States Lodging Dynamics Full time

    Location: 2137 Pacific HighwayResponsibilities for our Front Office Supervisor: Ensure Front Desk policies and procedures are consistently followed. Provide constant support for our Front Desk team Responsible for training Front Desk staff to provide outstanding customer service and hospitality. Supervising staff and all Front Desk activities including...


  • San Diego, California, United States Holiday Inn Bayside Full time

    About the RoleThe Guest Services Supervisor plays a critical role in ensuring the success of our front desk operations. As a key member of our team, you will be responsible for delivering exceptional guest experiences, managing day-to-day operations, and leading a team of Guest Service Agents.Key ResponsibilitiesTeam Leadership: Lead and motivate a team of...


  • San Mateo, California, United States Crunch Fitness Corporate Full time

    Job DescriptionWe are looking for a highly organized and motivated individual to join our team as a Front Desk Supervisor at Crunch Fitness Corporate. The successful candidate will have excellent communication skills, strong organizational abilities, and a passion for delivering exceptional customer service.ResponsibilitiesAssist with member check-in, answer...


  • San Francisco, California, United States Four Seasons Hotels Limited Full time

    About Four SeasonsFour Seasons Hotels Limited is a leader in the hospitality industry, known for its commitment to luxury and exceptional service. We are dedicated to creating unforgettable experiences for our guests, and we are seeking a talented Front Desk Supervisor to join our team.As a Front Desk Supervisor at Four Seasons, you will be responsible for...


  • San Jose, California, United States SlingShot Connections Full time

    SlingShot Connections is seeking a highly skilled Front Desk Coordinator to join our team. This is a fantastic opportunity to work in a fast-paced environment and make a real impact.">About the JobAs a Front Desk Coordinator, you will be responsible for managing our front desk, handling incoming calls, and providing exceptional support to our staff and...

  • Front Desk Team Lead

    3 weeks ago


    San Diego, California, United States Lodging Dynamics Full time

    **About the JobLodging Dynamics Hospitality Group is a national hospitality management company that has been serving the industry for over 30 years. As a Front Desk Supervisor, you will be part of a team that operates hotels across many states and among several brands, including Marriott and Hilton.We are seeking a highly motivated and organized individual...

  • Front Desk Agent

    7 days ago


    San Jose, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Element San Jose [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Supervisor

    13 hours ago


    San Diego, California, United States Bartell Hotels, a CALP Full time

    Job OverviewBartell Hotels is seeking an experienced Guest Services Supervisor to join our team. As a key member of our front desk operations, you'll be responsible for delivering exceptional guest service and ensuring the smooth operation of our hotel facilities.Responsibilities:• Provide warm and welcoming service to guests, responding to their needs and...


  • San Francisco, California, United States Hyatt Regency San Francisco Downtown SOMA Full time

    About the OpportunityJoin our dynamic team at Hyatt Regency San Francisco Downtown SOMA as a Front Office Manager! In this role, you will have the opportunity to lead a team of front desk and concierge staff and provide exceptional guest experiences.We are looking for a motivated and experienced professional who can help us drive business results and exceed...

  • Front Desk Supervisor

    7 months ago


    San Diego, United States Excel Hotel Group Full time

    Job SummaryEnsures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management. Responsibilities Welcomes guests in a friendly, prompt and professional manner....


  • San Jose, United States FORMA GYM Full time

    Forma Gym is looking for passionate, experienced and service driven Front Desk Associates to join our Front Desk Team.As a team member of Forma Gym, you will receive:Complimentary club membershipDiscounted membership for family membersFree on-site child careDiscounts on services and productsHourly wage negotiable, depending on experience.Job responsibilities...

  • Front Desk Associate

    3 weeks ago


    San Jose, United States FORMA GYM Full time

    Forma Gym is looking for passionate, experienced and service driven Front Desk Associates to join our Front Desk Team.AS A TEAM MEMBER OF FORMA GYM YOU WILL RECEIVE:* Complimentary club membership* Discounted membership for family members* Discounts on services and products* Hourly wage of $18.00/hourJOB RESPONSIBILITIES (INCLUDE BUT ARE NOT LIMITED TO):*...

  • Front Desk Associate

    1 month ago


    San Jose, United States FORMA GYM Full time

    Forma Gym is looking for passionate, experienced and service driven Front Desk Associates to join our Front Desk Team. AS A TEAM MEMBER OF FORMA GYM YOU WILL RECEIVE: * Complimentary club membership * Discounted membership for family members * Discounts on services and products * Hourly wage of $18.00/hour JOB RESPONSIBILITIES (INCLUDE BUT ARE NOT LIMITED...