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Technical Account Manager

4 months ago

Reading, United States Omega Systems Inc Full time
Job Details

Level
Experienced

Job Location
Reading, PA - West Lawn, PA

Position Type
Full Time

Job Shift
Day

Technical Account Manager (TAM) - Omega Systems

Location: Within 50 miles of Reading, PA

Join an Award-Winning Team at Omega Systems

Are you ready to join one of the fastest-growing IT solutions consulting firms in the Northeast? At Omega Systems, we thrive on collaboration and the growth of our employees and company. We are currently looking for a Technical Account Manager (TAM) who is highly motivated, goal-oriented, and adept at managing dynamic and demanding environments.

What You'll Do:
  • Customer Engagement: Proactively manage and enhance customer relationships, ensuring outstanding satisfaction and strategically managing their business and technology needs.
  • Project Management: Coordinate with various teams to ensure project deliverables are met, manage customer expectations, and ensure timely resolution of escalated service issues.
  • Technical Consulting: Act as a trusted advisor, developing technology plans and budgets tailored to each client's business risks and goals.
  • Strategic Planning: Conduct regular reviews and strategic planning sessions to align technology solutions with customer goals, driving both customer retention and revenue growth.
Ideal Candidate:
  • Education & Experience:
    • BA/BS Degree preferred;
    • Four or more years in a similar role
  • Skills:
    • Excellent documentation;
    • Passion for working collaboratively with clients and internal teams to deliver world-class services;
    • Unmatched presentation, customer service, and relationship-building skills;
    • Ability to build relationships over the phone and face-to-face;
    • Ability to work independently and under deadline constraints;
    • Ability to create and convey technical material concisely and effectively;
    • Excellent grammar; written and oral communication skills;
    • Basic understanding of IT infrastructure, Windows Server, Storage, Hypervisors and Connectivity;
    • High-level knowledge of networks, protocols, wireless, and firewalls;
    • Ability to effectively review solutions for Backup, Disaster Recovery, Anti-Virus, and Security Standards (existing as well as emerging) with customers;
    • Experience with Remote Desktop Services and Virtual Desktop infrastructure; advantages and challenges;
    • Apprised of industry trends, recent technology news, and future technology solutions.
  • Attributes:
    • Positive attitude;
    • Coachable,
    • Problem-Solver;
    • Insightful;
    • Customer-Service Focused;
    • Capable of handling multiple priorities in a high-paced environment.


Omega Systems is an equal-opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

If you are passionate about delivering best-in-class service and making a measurable impact on company and client success, we would love to meet you Apply today to join our team and make a difference in your career.

Apply Now and Make the Omega Difference