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Customer Experience Coordinator

2 months ago

Cleveland, United States Everstream Solutions Full time

Job Title: Customer Experience Coordinator: Carrier, Wholesale, Wireless Location: Cleveland, OH Reports to: Manager, Customer Experience Everstream is seeking a customer experience coordinator specializing in data entry & order management of carrier, wholesale, wireless customers. This position will be assisting in the management of our top customers in the Wholesale, Carrier, Wireless space and will also provide procedural and analytical support by preparing data from our internal systems so our customers have quotes, information, and data in a timely manner. Primary Responsibilities: Respond to bid and RFP requests for wholesale, carrier, and wireless customers. Provide high-level customer service to all Carrier/Wholesale/Wireless customers Inventory and audit reporting Supporting Customer Relationship Managers with administrative tasks to ensure Carrier/Wholesale/Wireless customers have the most positive experience with Everstream Assist in data integrity and customer reporting functions Work closely with internal departments Requirements: Proficient with MS Office programs; primarily Excel 5+ years’ experience in telecommunications Excellent analytical, communication and presentation skills Experience working cross functionality with various departments and groups (internal and external) Ability to manage multiple projects simultaneously and independently Effective time management skills and ability/willingness to operate in a fast-paced, demanding environment Experience with Carrier, Wholesale, Wireless telecommunication services, contracts, and practices Preferred Qualifications: Neustar application experience Salesforce Account Management Benefits: Everstream offers competitive compensation as well as a generous employee benefits package, including medical, dental, vision, disability and life insurance policies. Employees are also provided with ample paid time off for both personal and sick time. After 90 days of employment, full time employees are eligible to participate in our 401(k) retirement plan with generous employer match contribution. Everstream is proud to be an Equal Opportunity and Affirmative Action Employer. Everstream does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, creed, disability, age, pregnancy (including childbirth, lactation and related medical conditions), military and veteran status, citizenship status, marital status, gender expression, genetic information (including characteristics and testing), or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need. Everstream believes that diversity and inclusion among our team members is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We participate in a pre-employment background check and drug screening process for all positions. We also participate in E-Verify , a web-based system where Everstream inputs Form I-9 information; this information is verified against records available with the U.S. Department of Homeland Security and Social Security Administration to confirm employment eligibility. Those who seek accommodation due to disability can email us at hr@everstream.net .

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