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Night Auditor Front Desk/Guest Service Agent

2 months ago

Westminster, United States Sunridge Hotel Group Full time

**SUMMARY:**

Part Time Night Audit position (11pm-7am) with option for days as well.

Accommodates guests of the hotel and Night Audit duties by performing the following:

**ESSENTIAL FUNCTIONS:**

* Greets, registers, and assigns rooms to guests

* Handles confidential information, including guest records, with a high degree of integrity

* Promptly and effectively deals with guest requests and complaints

* Answers and routes calls as appropriate; takes guest messages with accuracy

* Responsible for cash drawer contents and transactions during shift

* Maintains accurate records including cash flows, registration cards, reservation cards, and property walks

* Answers inquires pertaining to hotel services; registration of guests; and travel directions

* Assists with sales and marketing efforts as directed by the General Manager

* Offers and properly handles requests for wake-up calls

* Records pertinent guest information in the pass on log

* Follows hotel's property specific Night Auditor checklist

* Ensures hotel safety and security by making sure front doors are locked and secure at the appropriate hour as well

* as swimming pool area gates

* Runs end of day night audit reports in hotel's PMS system

* Sends in required reports to corporate office

* Leaves copies of required reports in General Manager's box

* Delivers express check-out receipts

* Sets up breakfast bar in the morning according to brand standards and under direction from General Manager

* Makes sure front desk, lobby and common areas are clean and organized

* Performs laundry functions as directed

* All other duties as assigned

**COMPETENCY:**

* To perform the job successfully, an individual should demonstrate the following competencies:

* Problem Solving - Identifies and resolves problems in a timely manner;

* Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;

* TeamWork - Contributes to building a positive team spirit.

* Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

* Organizational Support - Follows policies and procedures including but not limited to, dress code policies

* Adaptability - Able to deal with frequent change, delays, or unexpected events.

* Attendance/Punctuality - Is consistently at work and on time.

* Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.

* Initiative - Asks for and offers help when needed.

* Planning/Organizing Prioritizes and plans work activities; Uses time efficiently.

* Professionalism - Treats others with respect and consideration regardless of their status or position.

* Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

* Quantity - Meets productivity standards; Completes work in timely manner.

* Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

**QUALIFICATIONS:**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION/EXPERIENCE:**

Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.