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![Sunridge Hotel Group](https://media.trabajo.org/img/noimg.jpg)
Night Auditor Front Desk/Guest Service Agent
2 months ago
**SUMMARY:**
Part Time Night Audit position (11pm-7am) with option for days as well.
Accommodates guests of the hotel and Night Audit duties by performing the following:
**ESSENTIAL FUNCTIONS:**
* Greets, registers, and assigns rooms to guests
* Handles confidential information, including guest records, with a high degree of integrity
* Promptly and effectively deals with guest requests and complaints
* Answers and routes calls as appropriate; takes guest messages with accuracy
* Responsible for cash drawer contents and transactions during shift
* Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
* Answers inquires pertaining to hotel services; registration of guests; and travel directions
* Assists with sales and marketing efforts as directed by the General Manager
* Offers and properly handles requests for wake-up calls
* Records pertinent guest information in the pass on log
* Follows hotel's property specific Night Auditor checklist
* Ensures hotel safety and security by making sure front doors are locked and secure at the appropriate hour as well
* as swimming pool area gates
* Runs end of day night audit reports in hotel's PMS system
* Sends in required reports to corporate office
* Leaves copies of required reports in General Manager's box
* Delivers express check-out receipts
* Sets up breakfast bar in the morning according to brand standards and under direction from General Manager
* Makes sure front desk, lobby and common areas are clean and organized
* Performs laundry functions as directed
* All other duties as assigned
**COMPETENCY:**
* To perform the job successfully, an individual should demonstrate the following competencies:
* Problem Solving - Identifies and resolves problems in a timely manner;
* Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
* TeamWork - Contributes to building a positive team spirit.
* Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
* Organizational Support - Follows policies and procedures including but not limited to, dress code policies
* Adaptability - Able to deal with frequent change, delays, or unexpected events.
* Attendance/Punctuality - Is consistently at work and on time.
* Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
* Initiative - Asks for and offers help when needed.
* Planning/Organizing Prioritizes and plans work activities; Uses time efficiently.
* Professionalism - Treats others with respect and consideration regardless of their status or position.
* Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
* Quantity - Meets productivity standards; Completes work in timely manner.
* Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
**QUALIFICATIONS:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION/EXPERIENCE:**
Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.
Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.