Customer Service Center Associate

3 months ago

San Dimas, United States Golden State Water Company Full time

Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities throughout California. Golden State Water has been in business for more than 90 years because we put customers first.

Accountability
The Customer Service Center Associate is proficient in the use and application of the tools, equipment, software, processes, and procedures required in the performance of the position's essential duties and responsibilities. Duties and responsibilities are prioritized according to the work unit assigned and performance measures are based on competencies to include accountability, customer focus, teamwork, problem solving, and productivity.

Essential Duties and Responsibilities
* Responds professionally and effectively to all types of customer inquiries and service requests via multiple channels of customer contact and according to Company and regulatory performance standards across all customer service areas
* Creates and accesses customer records, researches, and navigates efficiently through the Customer Information System (CIS) to resolve customer complaints and account discrepancies
* Assists customers with online customer self-service and electronic payment portal system access, navigation, and resolving technical issues
* On a daily basis, assigns, tracks, and monitors on-cloud meter reading route downloads/uploads, provides assistance and support to users of the FCS Itron on Cloud software and smart devices
* Analyzes and edits meter read data; with appropriate follow-up action
* Processes customer payments accurately and prepares cashiers reports and
deposits * Processes new customer applications and renewals for a variety of programs that may include but is not limited to Customer Assistance Program (CAP), hydrant meters, new services, backflow compliance, and fire flow tests, etc.
* Dispatches service and trouble calls accurately and timely to field service personnel
* Accesses and researches field service orders, monitors Key Performance Indicators (KPI), and navigates efficiently through Mobile Workforce Management (MWM) system
* Notifies GSWC management team and other departments of emergencies such as water outages, main breaks, etc.
* Performs higher level customer service center duties that include but are not limited to:
o Sharing knowledge and mentoring newly hired staff
o Responding to calls in the quality assurance and/or escalation phone skill sets
o Completing quality audit checklists as assigned by supervisor(s)
o Communicating complex regulations, billing and rate information to customers
o May provide MWM and CC&B user support to Water Operations staff
* Performs other duties as assigned

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills or competencies associated with this job.

Minimum Qualifications
* High school diploma or equivalent
* Two (2) years relevant work experience at GSWC or five years of customer service experience in a professional environment
* Familiarity with utility or comparable service industry, contact center systems and customer information system terminology
* Must be proficient in computer skills including Microsoft Office
* Must be able to read and interpret documents such as regulations, procedure manuals, and rate schedules, etc.
* Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity
* Proficiency in PC applications such as Windows, Word Processing, Spreadsheets and Internet
* Good written and verbal communication skills
* Ability to communicate effectively with their supervisor, co-workers and the public
* Ability to perform basic mathematic functions, calculate figures, and reconcile account information
* Bilingual skills may be required
May require varied shift assignments based on business needs, including working in all weather conditions, during all hours of the day. Physical demands include but are not limited to standing, climbing, walking, lifting, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time.

Qualities of a Successful Customer Service Center Associate
* Trustworthy; strong personal integrity
* Strong level of accountability and ownership
* High quality communication skills, both verbal and written (including email)
* Analytical and critical thinker
* Ability to maintain strong relationships with field service personnel.
* Collaborative and team oriented
* Professional with internal and external customers
* Customer service-oriented
* Excellent multi-tasking, time management and organizational skills
* High degree of initiative; a self-starter

BENEFITS

Our Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow. Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents. We also offer paid vacation and sick time and twelve Company paid holidays per year. To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan. Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans.

COMPENSATION INFORMATION

The compensation range provided is in compliance with state specific laws.Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors.

The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check.

NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.

  • Customer Service Center Associate

    4 weeks ago

    San Dimas, United States American States Water Full time

    Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities throughout California. Golden State Water has been in business for more than 90 years because we put customers first. Accountability The Customer Service Center Associate...

  • Customer Service Center Associate

    2 months ago

    San Dimas, United States American States Water Full time

    Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities throughout California. Golden State Water has been in busine Customer Service, Associate, Field Service, Skills, Customer, Manufacturing, Retail

  • Customer Service

    2 months ago

    San Dimas, United States Christian Community Credit Union Full time

    Job DescriptionJob DescriptionAre you passionate about providing exceptional customer service and thrive in a fast-paced environment? Join our team as a Full-Time Customer Service/Call Center Representative at Christian Community Credit Union in San Dimas, CA. In this role, you will have the opportunity to assist our members with their banking needs,...

  • Automotive Service Specialist

    4 weeks ago

    San Dimas, California, United States Tire Choice Auto Service Centers Full time

    Job OverviewPosition: Automotive TechnicianCompensation: $19.00-$32.00 per hour, based on experience.Additional Compensation: Eligible for further incentives and bonuses.Company Overview:Tire Choice Auto Service Centers is a prominent player in the automotive service industry, operating numerous locations across the nation. Our commitment to excellence is...

  • Automotive Service Specialist

    3 weeks ago

    San Dimas, California, United States Tire Choice Auto Service Centers Full time

    Job OverviewPosition: Automotive TechnicianCompensation: $19.00-$32.00 per hour, commensurate with experience.Incentives: This position is eligible for additional bonuses and incentives.Company OverviewTire Choice Auto Service Centers is a prominent name in the automotive service industry, dedicated to providing top-notch vehicle maintenance and repair...

  • Automotive Service Specialist

    4 weeks ago

    San Dimas, California, United States Tire Choice Auto Service Centers Full time

    Job OverviewPosition: Automotive TechnicianCompensation: $19.00-$32.00 per hour, commensurate with experience.Additional Compensation: Eligible for performance-based incentives.Company Overview:Tire Choice Auto Service Centers is a prominent name in the automotive service industry, operating numerous locations across the country. We pride ourselves on...

  • Customer Service Representative

    2 weeks ago

    San Diego, California, United States European Wax Center Full time

    About European Wax CenterWe're a leading expert in comfortable and healthy body waxing, dedicated to revealing beautiful skin for our guests. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.Job SummaryWe're seeking a Sales Associate to manage the overall customer flow of our...

  • Retail Sales Associate

    2 weeks ago

    San Francisco, California, United States Veterans Canteen Service Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at the Veterans Canteen Service. As a key member of our retail team, you will be responsible for providing exceptional service to our customers, including Veterans and their caregivers, in a fast-paced and dynamic environment.Key...

  • Customer Service Specialist

    4 days ago

    San Antonio, United States Patient Accounting Service Center, LLC Full time

    Position responsibilities Medical Collections Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts. Gathering information, performing research and resolving customer inquiries. Communicate appropriate options for resolution in a timely manner. Inform customers/patients about services available and assess their...

  • Customer Service Sales Associate

    4 weeks ago

    San Jose, California, United States Goodyear Full time

    Position: Hourly Sales Associate - Entry LevelCompany: GoodyearGoodyear is a leader in the tire service and retreading industry, operating numerous Commercial Tire Centers and Truck Care Centers across the nation. Our commitment to 'SERVICE EXCELLENCE ALWAYS' ensures that we provide both large-scale commercial fleets and local businesses with top-notch...

  • Customer Service Associate

    4 weeks ago

    San Diego, California, United States ASK Consulting Full time

    Job OverviewAll candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment.Position: Customer Service AssociateLocation: San Diego, CA (On-Site) - Hybrid options may be available post-training.Contract Duration: 12 MonthsCompensation: $25.39/hr on W2Role...

  • Customer Service Supervisor

    2 weeks ago

    San Antonio, Texas, United States San Antonio Water System Full time

    Job Summary:The Customer Service Supervisor - Call Center is responsible for overseeing the activities of various areas of the internal division of the Customer Service Department, including Billing, Key Accounts, Call Center Remittance Processing, Revenue Collection, and Service Centers.Key Responsibilities:Supervise, select, develop, train, and evaluate...

  • Customer Service Associate

    4 months ago

    San Diego, United States Urbn Leaf Full time

    **Customer Service Associate** at Urbn Leaf 658 E. San Ysidro Blvd, San Diego, CA 92173 Urbn Leaf is an innovative company recognized for shattering stereotypes and setting new standards within the cannabis industry. With a focus on consumer education and staff training, we are working to change the perceptions of cannabis. From the thoughtfully curated...

  • Customer Service Center Representative

    2 months ago

    San Antonio, United States Broadway Bank Full time

    Acts as the inbound point of sales and service for the Customer Service Center and offers bank products and services to existing and prospective customers. This includes working towards achieving specific individual and call center goals. Works to se Customer Service, Representative, Customer Experience, Service, Call Center, Financial, Retail, Banking

  • Retail Sales Associate

    3 weeks ago

    San Francisco, California, United States Veterans Canteen Service Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at the Veterans Canteen Service. As a key member of our retail team, you will be responsible for providing exceptional service to our customers, including Veterans and their caregivers, in a fast-paced and dynamic environment.Key...

  • Customer Service Center Supervisor

    4 weeks ago

    San Jose, California, United States Bloomingdale's Full time

    About Us At Bloomingdale's, we strive to make fashion personal and enjoyable, blending aspiration with approachability. Our mission is to inspire our customers to embrace style as a source of creativity in their lives. We are committed to making Bloomingdale's a unique shopping destination. Every team member plays a vital role in realizing this mission....

  • Regional Customer Service Associate

    3 days ago

    San Francisco, California, United States IST Management Full time

    Regional Customer Service AssociateAbout the Role:We are seeking a highly skilled and customer-focused Regional Customer Service Associate to join our team at IST Management. As a key member of our office support team, you will be responsible for providing exceptional customer service to our clients and internal stakeholders.Key Responsibilities:Provide...

  • Customer Service Associate

    3 weeks ago

    San Antonio, Texas, United States Rose International Full time

    Position Overview:As a Call Center Representative, you will be responsible for providing exceptional service to our clients by:Responding to incoming inquiries from customers, including the general public and potential enrollees.Assisting enrollees or acting on their behalf while adhering to all performance standards, policies, and protocols, particularly...

  • Customer Service Center Supervisor

    3 weeks ago

    San Antonio, Texas, United States Valencia Group Full time

    Job OverviewLocationValencia Hotel Group - Central Reservations OfficeEmployment TypeFull TimeEducation RequirementHigh School DiplomaWork ScheduleFlexible ShiftsIndustryHospitality ManagementPosition SummaryUp to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUTAre you a Customer Service Champion? We are looking for exceptional talent like you!Join an...

  • Customer Service Representative

    2 weeks ago

    San Francisco, California, United States European Wax Center Full time

    **About European Wax Center**We are the world's leading experts in comfortable and healthy body waxing. Our comprehensive training program will equip you with the skills and knowledge to excel in this role.**Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Associate. As a key member of our...