Customer Service/Warehouse Associate
2 months ago
*** Preferred Bilingual*** Primary Objective:Performs a variety of customer service/office administration and warehouse duties related to the operation of a Countertop location.
Primary Function and Scope:
- Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
- Addresses and resolves customer complaints (returns and order errors).
- Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balancing petty cash box, preparing various performance reports, updating customer master file, and creating vendor orders.
- Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
- Waits on customers and prepares sales slips.
- Produces daily sales reports.
- Performs a variety of warehouse duties such as pulling/assemble customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking, and label vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts.
- Performs receiving duties such as receiving and unload inbound material, process inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
- Operates crane forklift equipment.
- Maintains clean and organized facility by sweeping, trash removal, restroom cleaning general office maintenance, etc.
- Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
- Performs other related duties as required.
Experience and Knowledge Required:
- HS diploma or equivalent experience.
- 3+ years of customer service experience and warehouse experience.
- Crane Forklift Experience+.
Competencies:Organization, math, time management, computer skills, detail-oriented, customer service, safety conscious.
Other Pertinent Job Information:While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.
About Daltile:
Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.
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