Customer Service Associate

3 weeks ago


San Antonio, Texas, United States Apex Systems Full time

At Apex Systems, we are seeking a highly skilled Customer Service Associate to join our team in San Antonio, TX.

Job Summary:

We offer a competitive hourly rate of $17.00 for this 6-12 + month contract position. As a Customer Service Associate, you will provide exceptional support to internal employees and managers in a fast-paced call center environment.

Main Responsibilities:

  • Capture information through inbound calls/chat and input the information to the ticketing system (MS Dynamics).
  • Provide timely and effective support to internal customers via phone, email, or chat.
  • Work closely with cross-functional teams to resolve complex issues.

Requirements:

  • Minimum 1 year of customer service experience.
  • Excellent communication and interpersonal skills.
  • Basic knowledge of MS Office and general computer literacy.
  • Reliability and good attendance are essential.

Bonus Experience:

  • Previous contact center experience.
  • Tech troubleshooting skills (training will be provided).


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