Customer Service Associate
3 weeks ago
At Apex Systems, we are seeking a highly skilled Customer Service Associate to join our team in San Antonio, TX.
Job Summary:
We offer a competitive hourly rate of $17.00 for this 6-12 + month contract position. As a Customer Service Associate, you will provide exceptional support to internal employees and managers in a fast-paced call center environment.
Main Responsibilities:
- Capture information through inbound calls/chat and input the information to the ticketing system (MS Dynamics).
- Provide timely and effective support to internal customers via phone, email, or chat.
- Work closely with cross-functional teams to resolve complex issues.
Requirements:
- Minimum 1 year of customer service experience.
- Excellent communication and interpersonal skills.
- Basic knowledge of MS Office and general computer literacy.
- Reliability and good attendance are essential.
Bonus Experience:
- Previous contact center experience.
- Tech troubleshooting skills (training will be provided).
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