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Customer Service

4 weeks ago

Kennedy Space Center, United States Collabera Full time

Description

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Customer Service

Contract: Orlando, Florida, US

Salary: $21.00 Per Hour

Job Code: 348646

End Date: 2024-05-24
Days Left: 4 days, 3 hours left

Apply

About the Role:
  • The Customer Service Specialist will handle inbound and outbound calls in a call center within the Professional Services Division.
  • The role involves providing customer service, answering customer concerns, explaining business policies, assisting in customer escalations, and providing testing support, product overviews, and basic technology instructions.
  • Bilingual-English/Spanish candidates are preferred but not required.
Responsibilities:
  • Handle inbound and outbound customer calls with excellent phone etiquette Collect, receive, and record INR and other results
  • Utilize call scripting provided during patient phone calls
  • Contact physicians for INR results based on clinic preferences
  • Monitor and assist customers with adherence to prescribed test frequency Promote and provide assistance in the use of digital platforms Demonstrate knowledge of products used to obtain INR results
  • Ensure time management, schedule adherence, and
  • attendanceFollow all regulatory policies, procedures, privacy, and security standards including HIPAA requirements
Education Qualification:
  • High School Diploma/GED
  • 2+ years of experience in a Customer Service environment
  • Experience working within a Call Center environment and off a que
  • Preferably experience in healthcare or medical environment
  • Proficiency in Office Word, Excel
  • Strong verbal and written communication skills
  • Bilingual-English/Spanish candidates preferred but not required
Required Skills:
  • Excellent phone etiquette
  • Attention to detail and good attendance
  • Ability to effectively communicate at multiple levels in the organization
  • Ability to work onsite Monday-Friday
Job Requirement
  • Call center
  • Customer Service
  • CSR
  • Phone calls
  • Healthcare
  • Pharma
  • Pharmaceutical
  • English
  • Spanish
  • HIPAA
  • Inbound calls
  • Outbound calls
  • record
  • collect
  • data
  • data entry
  • Clinic
  • Hospital
  • Administration
  • Orlando
  • Florida
  • Orlandojobs
  • FLjobs
  • JobsUSA
  • JobsFlorida
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Rohan Lazarus
  • rohan.lazarus@collabera.com


Apply Now

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