Customer Service 2

2 weeks ago


Kennedy Space Center, United States Pilot Freight Service Full time

** Customer Service 2**

**Job Category****:** Stations-Southeast **Requisition Number****:** CUSTO004199 Showing 1 location **Job Details**

**Description**

**Pilot Freight Services** is seeking a **Customer Service 2 Agent - Inbound Dispatcher** for our **Orlando, FL terminal**. The hours of the job will be **6:30am - 3:00pm.**

**JOB SUMMARY:**

The Customer Service Agent 2 is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents. Candidate will proactively manage the scheduling of local cartage's daily deliveries and pick-ups. This coordination will include the company-owned cartage team and outside cartage vendors.

**SKILLS/COMPETENCIES:**

* Excellent oral and written communication and problem-solving skills

* Technological aptitude using the internet and on-line tools

* High energy with the ability to multitask

* Excellent organizational skills with emphasis on detail

**EDUCATION:**

* High School or better

**EXPERIENCE:**

* 2 years customer service experience

**Qualifications**

**Skills**

**Preferred**

**Dealing with Complaints** *Advanced* **Being Thorough** *Advanced* **Business Communication Skills** *Intermediate* **Behaviors**

**Preferred**

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**:**

**Motivations**

**Preferred**

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**Goal Completion****:** Inspired to perform well by the completion of tasks

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)



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