Support Representative

3 days ago

Beloit, United States First Mid Bank & Trust Full time
Position: Small Business Support Representative Location: Beloit, WI
Job Id: 3812 # of Openings: 0 The Small Business Support Representative I is responsible for independently assisting customers and internal stakeholders with escalated client questions/issues. This role will also be responsible for online banking enrollments, training clients on First Mid‘s online banking platform and account maintenance/opening. The SBSR I will provide exceptional, accurate and timely assistance involving daily processing of client requests and paperwork in a fast-paced, time-sensitive operations environment. Responsibilities include, but are not limited to:
  • Handle indirect calls from our small business customers as well as from our support centers and branches.
  • Independently resolve inquiries/complaints concerning supported programs.
  • Accurately and efficiently assists customers with questions and in-depth product and account inquiries in a professional and courteous manner and in accordance with customer service standards.
  • Assists clients with the removal, addition and administration of their online banking.
  • Adheres to SLAs and KPIs to ensure that department goal of a ‘white glove‘ experience is achieved 100% of the time.
  • Work closely with other business units to ensure smooth flow of business and timely, accurate onboarding of products and services.
  • Process temporary limit changes for mobile deposit (small business market segment).
  • Schedule and complete Zoom on-boarding for clients requesting an elevated support experience.
  • Facilitate new account opening and procure additional documentation when necessary.
  • Acts as a liaison between the customer and the front line, taking ownership of any service-related issue.
  • Assists with customer outreach for special projects and/or during system outages.
  • Identify and escalate system problems/errors when necessary.
  • Processes work in a timely and efficient manner within the time frames set forth in the department service standards and service level agreements.
  • Ensures customer interactions & documentation is compliant with bank policy & federal regulations, and all mandated timing requirements are met.
  • Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience, both internally and externally.
  • Completes various validation and maintenance when ticket/call volumes are low.
  • Completed required training associated with job function.
  • Stay up to date on all pertinent policies and procedures while performing duties in accordance with these established bank policies.
  • Provides general back-up in areas not assigned as primary functions.
  • Performs other duties as assigned.
Qualifications Education/Experience:
  • Associates Degree or equivalent customer service, call center or banking experience.
  • 1+ years Call center and/or banking experience desired.
  • Previous experience with treasury management a plus but not required
Skills:
  • Must be able to work with a significant amount of detailed information in an accurate, timely and confidential manner
  • Excels at computer and Internet skills
  • Excellent verbal and written communication skills
  • Use critical/analytical thinking and problem-solving skills to troubleshoot client issues and inquiries
  • High level of interpersonal skills to interact with the banks most profitable customers and potential customers in a professional manner
  • Must be able to shift priorities in a fast-paced environment, all while maintaining attention to detail for all tasks due
First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT LP123
Apply for this Position //below URL is also hard code in ‘CareerSiteSecurityHeaderFilter.java‘. (function() {window.IndeedApply||function(f,g){function h(){var a=c.getElementById(‘indeed-apply-js‘).attributes[‘data-indeed-apply-qs‘],b=‘‘;a&&‘‘=a.value&&(b=‘&‘+a.value);return[‘‘].join(‘‘)}var b=window,c=document,d=document.location.href;b.IndeedApply=b.IndeedApply||{};var b=c.body,m=/^https: / //.test(d),k;if(b)return k=arguments.callee,setTimeout(function(){k(f, g)},100);var d=c.createElement(‘div‘),a=c.createElement(‘iframe‘),e;d.style.display=‘none‘;b.insertBefore(d,b.firstChild).id=‘indeed-apply-iframe-holder‘;a.frameBorder=‘0‘;a.id=‘indeed-apply-iframe‘;a.allowTransparency=‘true‘;d.appendChild(a);try{a.contentWindow.document.open()}catch(n){e=‘javascript:var d=document.open();d.domain=‘‘+c.domain+‘‘;‘,a.src=e+‘void(0);‘}try{var l=a.contentWindow.document;l.write(h());l.close()}catch(p){a.src=e+‘d.write(‘‘+h().replace(/‘/g,‘ ‘‘)+‘‘);d.close();‘}} (‘indeedapply/env?‘,‘indeedapply/env?https=1‘);})(); var gnewtonOnIndeedApplyClick = function() { if ((‘parentIFrame‘ in window)) return; var initialHeight, height = initialHeight = height = $nQuery(‘#gnewtonCareerBody‘).height(); var interval = setInterval(function() { var el = $nQuery(‘.indeed-apply-popup‘); if (el.is(‘:visible‘)) { clearInterval(interval); $nQuery(‘#gnewtonCareerBody‘).height(initialHeight); } else { height = Math.max(height, el.offset().top + el.height()); $nQuery(‘#gnewtonCareerBody‘).height(height); } }, 100); };

  • Support Representative

    6 days ago

    Beloit, United States First Mid Bank & Trust Full time

    Position: Small Business Support Representative ...

  • Customer Service Representative

    4 weeks ago

    Beloit, Wisconsin, United States Bankatfirstnational Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Bankatfirstnational. As a key member of our retail banking team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesSuccessfully complete on-going training programs to enhance your...

  • Customer Service Representative

    4 weeks ago

    Beloit, Wisconsin, United States Rakuten International Full time

    Job Title: Member Services Representative Job Summary: As a Member Services Representative at Rakuten International, you will play a vital role in delivering exceptional customer experiences to our global members. You will be responsible for providing timely and accurate support, resolving issues, and maintaining customer records. Your passion for...

  • Customer Service Representative

    3 weeks ago

    Beloit, Wisconsin, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    4 weeks ago

    Beloit, Wisconsin, United States Pratt Industries Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Pratt Industries. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Take and...

  • Customer Service Representative

    4 weeks ago

    Beloit, Wisconsin, United States BlueHorizon Solutions Full time

    Unlock Your Potential as a Sales RepresentativeWe are seeking a highly motivated and customer-focused Sales Representative to join our team at BlueHorizon Solutions. As a key member of our sales team, you will be responsible for driving sales growth and delivering exceptional customer experiences.About the Role:Develop and execute sales strategies to meet or...

  • Patient Service Representative

    3 months ago

    Beloit, United States Midwest Dental Group Full time

    X Patient Service Representative Position in Beloit, WI **Patient Service Representative Position in Beloit, WI** **Full Time Regular - Posted 10 days ago** **Overview** **WHO WE ARE:** At Midwest Dental, we are passionate about patient care and service. If you are interested in building a career with people who work every day to be the best, and whose work...

  • Customer Service Representative

    2 weeks ago

    Beloit, Wisconsin, United States U-Haul Full time

    Job Title: Storage Customer Service RepresentativeU-Haul is seeking a motivated and customer-focused individual to join our team as a Storage Customer Service Representative. As a key member of our support team, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys.Responsibilities:Support...

  • Financial Services Representative

    3 weeks ago

    Beloit, Wisconsin, United States First Community Credit Union Full time

    Job Title: Member Service RepresentativeAt First Community Credit Union, we're seeking a highly motivated and goal-driven Member Service Representative to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our members, providing exceptional customer service, and promoting our...

  • Customer Service Representative

    1 month ago

    Beloit, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescription: The Customer Service Representative will be responsible for resolving problems by clarifying customer requests, questions, and complaints. They will analyze situations in order to determine the best use of resources and maintain customer records. In this position, you will work with customers through a variety of...

  • Customer Service Representative

    2 days ago

    Beloit, Wisconsin, United States U-Haul Full time

    Customer Service Representative Job DescriptionAre you a people person looking for a career in customer service? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their...

  • Storage Customer Service Representative

    4 weeks ago

    Beloit, Wisconsin, United States U-Haul Full time

    Storage Customer Service RepresentativeU-Haul is seeking a friendly and motivated individual to join our team as a Storage Customer Service Representative. As a key member of our support team, you will be the face of our exceptional service, ensuring that customers receive the help they need on their journeys.Key Responsibilities:Support the site manager...

  • Customer Service Representative

    3 months ago

    Beloit, United States U-Haul Full time

    Location: 1405 Madison Rd, Beloit, Wisconsin 53511 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Storage Customer Service Representative

    3 months ago

    Beloit, United States U-Haul Full time

    Location: 1405 Madison Rd, Beloit, Wisconsin 53511 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company's...

  • Part Time Storage Customer Service Representative

    2 weeks ago

    Beloit, Wisconsin, United States U-Haul Full time

    Storage Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Storage Customer Service Representative to join our team. As a Storage Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys.Key Responsibilities:Support the...

  • Customer Service Representative

    3 weeks ago

    Beloit, Wisconsin, United States FIRST COMMUNITY CREDIT UNION Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at First Community Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, handling financial transactions, and promoting our credit union products and services.Key...

  • Customer Service Representative

    3 weeks ago

    Beloit, Wisconsin, United States Rakuten Group, Inc. Full time

    Job Description:Rakuten Group, Inc. is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals, and rewards from over 3,500 merchants. As a Member Services Representative, you will be responsible for providing exceptional customer service to online shoppers through application of knowledge of our organization, its...

  • FT Customer Service Representative

    3 months ago

    Beloit, United States Bankatfirstnational Full time

    ** FT Customer Service Representative** **Job Category****:** Retail **Requisition Number****:** CUSTO001510 Showing 1 location **Job Details** **Description** **THIS POSITION REPORTS TO:** Retail Branch Manager **MINIMUM REQUIREMENTS FOR POSITION:** * Minimum Requirements for Position: * High school graduate or equivalent * Minimum of one year retail...

  • Customer Service Representative

    3 days ago

    Beloit, Wisconsin, United States First Mid Bank & Trust Full time

    Job SummaryThe Small Business Support Representative I is a key member of our team, responsible for providing exceptional customer service to our small business customers. This role involves assisting customers with escalated client questions/issues, online banking enrollments, and training clients on our online banking platform and account maintenance.Key...

  • HYBRID Account Resolution Representative

    2 weeks ago

    Beloit, United States State Collection Service Full time

    Description The GREAT STATE TEAM is seeking motivated individuals to join our rapidly growing team of Account Resolution Representatives (Hybrid). Our hybrid work model combines the best of both worlds with three (3) days in office at our Beloit, WI location and two (2) days remote. As an Account Resolution Representative, you will place and receive phone...