Storage Customer Service Representative
4 days ago
U-Haul is seeking a friendly and motivated individual to join our team as a Storage Customer Service Representative. As a key member of our support team, you will be the face of our exceptional service, ensuring that customers receive the help they need on their journeys.
Key Responsibilities:- Support the site manager with facility operations, including maintaining a clean and secure environment for customers.
- Answer phone inquiries from active and prospective customers, providing exceptional customer service and resolving issues in a timely manner.
- Show storage units, explain the terms of rental agreements, and prepare rental contracts to ensure a smooth customer experience.
- Perform general routine property cleanup and minor repair work to maintain the facility's appearance and functionality.
- Ensure that all vacant storage units are clean, dry, secure, and available for new customers.
- Participate in ongoing continuous U-Haul education through U-Haul University to stay up-to-date on the latest procedures and best practices.
- Driver's license and the ability to maintain a clean driving record.
- Excellent communication skills and a friendly demeanor.
- Availability to work on weekends and holidays.
The work involves moderate risks or discomforts, requiring special safety precautions, such as working around moving parts, machines, fumes, or irritating chemicals. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.
The work requires some physical exertion, including long periods of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
U-Haul is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture of health and wellness and strive to provide a safe and inclusive work environment for all employees.
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Customer Service Representative
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