Customer Service Representative

1 week ago


Akron, United States LKQ Full time

Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.

Essential Job Duties:

  • Handle phone and emails from customers.
  • Call center functions to provide quality customer service.
  • Ensure the company establishes and maintains constant communication with customers.
  • Understanding of eBay and eCommerce sites (i.e. LKQonline.com)
  • Knowledgeable on all aspects of product inventory, data entry, invoicing, cancellations, credits, and customer service inquiries.
  • Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
  • Generate sales from online leads.
  • Assumes other duties as assigned.
EDUCATION AND/OR EXPERIENCE:
  • High School graduate required.
KNOWLEDGE/SKILLS/ABILITIES:
  • Must have good written and verbal communication skills along and the ability to work well with others.
  • Must have good customer relations skills.
MACHINES, EQUIPMENT, AND SOFTWARE:
  • Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
  • This position requires sitting, standing, bending, and lifting. Must be physically able to lift boxes weighing approximately 30 lbs.
  • Must have the ability to work under conditions of frequent interruptions and be attentive to details.
Benefits:
  • Health/Dental/Vision Insurance
  • Paid Time Off
  • 401k with Generous Company Match
  • Company Paid Life Insurance and Long-Term Disability
  • Short-Term Disability
  • Employee Assistance Program
  • Tuition Reimbursement
  • Employee Discounts


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