Customer Service Representative

1 week ago


Akron, United States PrideStaff Full time
Customer Service Representative

Pay Rate: $18.00 per hour

Hours: 8:00am - 4:30pm

Location: Akron, OH

Key Responsibilities:
  • Prepares documents, such as work orders, bills of lading, and shipping orders, Inbound /Outbound Manifests.
  • Examines records, such as manifests, invoices, or orders, to verify the accuracy of incoming or outgoing shipments.
  • Maintains correspondences with customers, including receipts, and invoices (if required). Documents all correspondences.
  • Provides assistance in answering the telephone, resolving warehouse inventory discrepancies, and providing backup to the warehouse.
  • Records shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and recordkeeping purposes.
  • Works with other representatives to rectify problems, such as damages, shortages, and nonconformance to specifications.
  • Resolves issues related to overages, shortages, and damages.
  • Schedules appointments.
Key Requirements:
  • High school diploma or GED
  • 2+ years experience working in a warehousing or equivalent environment, preferred.
  • Good organizational and communication skills
  • Familiar with Microsoft Office Programs, preferred.
  • Basic computer skills required.
  • Prior data entry experience.
  • Ability to lift up to 10 pounds.
  • Ability to learn quickly works reliably and accurately and performs well with the site team.


Candidates must consent to a pre-employment background check and drug screen, and must be able to provide two professional job references.

Compensation / Pay Rate (Up to): $18.00 - $18.00

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