Training Manager, Customer Support

**Training Manager, Customer Support**

at ChargePoint Scottsdale, AZ With electric vehicles (EVs) expected to be nearly 20% of new vehicle sales by 2025 across North America and Europe, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering the worlds leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.

Recently listed on the NYSE (CHPT) and supported by $660 million since inception from investors including Daimler, Siemens, Linse Capital, Rho Capital Partners, BMW i Ventures and Braemar Energy Ventures, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

**Reports To**

Program Manager, Customer Support

**What You Will Be Doing**

The Training Manager will be supporting the growth and development of our people by delivering training, in-person and virtually. To ensure success, the Training Manager will support the business by developing and delivering training content that is relevant to the knowledge and abilities needed for operational excellence and company growth across Customer Support teams. This position handles and is expected to protect all internal confidential information and must utilize discretion and judgment based on company policies and procedures.

**What You Will Bring to ChargePoint**

Deliver high-impact, succinct, rich content to drive learning transfer across Customer Support teams

Provide instructional expertise and recommendations to ensure creative, innovative, and scalable programs for all levels using adult learning theories and methodologies

Independent design and delivery of training curriculum to meet identified training needs using rapid development tools and process

Consult with functional stakeholders, leaders and SMEs to gather information needed in the creation, implement and improve training programs/materials

Conduct training needs analysis with stakeholders; develop training recommendations and coordinate training support for team members/teams

Develop facilitation criteria for instructor-led components, conducts train-the-trainer sessions and supports peer development

Interest in pioneering and building new programs for learning as dynamic internal/customer landscape and teams evolve

Identifies innovative ways for training projects, content and delivery to be updated or improved

Facilitation using a variety of learning methodologies, media, and materials

Advance training curriculum in-step with industry trends, innovation, and technology

Conduct one-on-one training/coaching as needed

Consistently evaluate training effectiveness; solicit feedback and refine and/or develop new training curriculum as needed.

****Requirements****

* Bachelors degree in a business, education or related field, or equivalent combination of education and experience.

* 5+ years experience with training delivery in a customer service atmosphere, with increasing responsibilities including personnel management experience

* Comprehensive knowledge of adult learning theory, instructional design theory, and organizational behavior needed to create instructional materials and ensure exceptional facilitation

* Ability to deliver effective training workshops through a variety of methods

* Ability to identify learning gaps and provide improvements to content and delivery

* Ability to build and manage relationships, and portray credibility by following through on commitments

* Ability to manage multiple projects simultaneously, work effectively in an environment that is constantly changing and evolving to bring about change

* Previous contact center/call center experience preferred

* Strong communication skills ability to communicate timely (written & verbal), effectively and clearly with various audiences (e.g. Management, Peers, and Business Partners) is required

* Must be capable of working in a fast paced dynamic environment with the ability to learn and adapt quickly

* Customer focused, good problem solving skills and the ability to work collaboratively or independently with strong follow-up and multitasking skills are required

* Excellent verbal and written communication skills

**Location**

Scottsdale, AZ

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer.

Applicants only - Recruiting agencies do not contact.

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