Life Case Manager

**Life Case Manager (Customer Support)**

Scottsdale, Arizona Quantum has a great opportunity for a Life Case Manager to join our fast paced growing company. You will be responsible for maintaining primary ownership of Life applications during the underwriting process, which requires consistent communication and coordination between advisors and life insurance carriers. Case managers set agent's expectations appropriately and provide a World Class Customer Service experience throughout the underwriting process. You will be required to assist in ordering, obtaining, and following up on underwriting requirements with each case.

* Communicate professionally, concisely, and effectively on a daily basis with Client Relationship Managers, advisors, and multiple Insurance Companies in order to expedite the underwriting process

* Ensure regular written status updates are sent to producer

* Order, track, review, and report of APS records to various insurance companies

* Order, track, review, and report medical exams to various insurance companies

* Order and track tele interviews for various insurance companies

* Follow up on case status with insurance companies

* Review policy accuracy, correct errors, and prepare policy for delivery

* Consistently and effectively update case information into the firm database

* Essential to success in this position, you will continuously demonstrate your ability to manage multiple, concurrent projects often at various stages of succession in the overall process.

* Our work environment is dynamic and fast paced; must have aptitude to work under pressure, prioritization, and decision-making abilities as you perform multiple tasks simultaneously

* Experience in Salesforce is a plus

*All applicants are required to take a PI Survey and are subject to a background check prior to hire. We offer a competitive compensation and benefits package including health benefits and 401(k). The Quantum Group is an Equal Opportunity Employer.*

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