Patient Services Representative

6 months ago

Morgantown, United States United BioSource Full time

Asa pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.
Embark on a rewarding career journey with UBC Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC

Job Title: VPP03D - Coordinating Center Associate

Brief Description: Provide consistent customer service support to all stakeholders for the assigned program(s).

Specific Job Duties:

  • Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific and/or multiple UBC programs, as applicable.
  • Provide consistent customer service support to all stakeholders for the assigned program(s).
  • Working knowledge of program guidelines, medication, or disease being referenced in call scripts.
  • Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received.
  • Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines.
  • Apply corrections and/or updates in the secured program applications and/or CTMS and appropriate documents, which have been identified through data verification or follow-up calls.
  • Escalate potential problems or issues that require management's immediate attention and provide a summary with appropriate detail to his/her direct supervisor.
  • Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures.
  • When applicable, may assist in the process to recruit or initiate sites and coordinate launch activities.
  • Ensure all assigned project tasks are completed.
  • Provide new and/or updated training materials as needed.
  • Responsible for ensuring all program compliance duties (including re-education of stakeholders, documentation of non-compliant event, review of alerts/reminders, and healthcare provider follow-up) are completed.
  • When applicable, may be responsible for preparation of program compliance materials for client meetings.
  • When applicable, may be responsible for preparation and shipping of program materials and documenting action within the appropriate application/s.
  • When applicable, may be responsible for processing honorarium.
  • Review documents for program standards and take appropriate action.
  • Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner, as applicable.
  • Other duties as assigned by the Program Manager, Associate Program Manager, Associate Manager, Coordinating Center, and/or Senior Manager, Coordinating Center and as determined by UBC SOPs.
Supervisory Responsibilities: None

Required Skills and Qualifications:
  • High School Graduate; some college preferred
  • 3+ years of relevant experience
  • Customer service experience preferred
  • Proficient in multitasking and ability to prioritize tasks
  • Proficiency with personal computers including Microsoft Office
  • Excellent written and verbal communication skills
  • Ability to work on complex programs or multiple programs at the same time requiring critical thought processing
  • Ability to adapt in a dynamic work environment
  • Ability to maintain accurate information and make decisions with minimal supervision
  • Ability to work a flexible schedule that could include 24/7 on call coverage shifts
Benefits:

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.

Here are some of the exciting perks UBC offers:
  • Remote opportunities
  • Competitive salaries
  • Growth opportunities for promotion
  • 401K with company match*
  • Tuition reimbursement
  • Flexible work environment
  • 20 days of PTO
  • Paid Holidays
  • Employee assistance programs
  • Medical, Dental, and vision coverage
  • HSA/FSA
  • Telemedicine (Virtual doctor appointments)
  • Wellness program
  • Adoption assistance
  • Short term disability
  • Long term disability
  • Life insurance
  • Discount programs

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and

our patients.

#LI-EK1

#LI-Remote

  • Patient Services Representative

    5 months ago

    Morgantown, United States United BioSource Full time

    Asa pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark...

  • Patient Services Representative

    6 months ago

    Morgantown, United States United BioSource Full time

    Brief Description: Provide consistent customer service support to all stakeholders for the assigned program(s). Specific Job Duties: Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific and/or multiple UBC programs, as applicable. Provide consistent customer service support to all...

  • Patient Access Coordinator

    1 week ago

    Morgantown, West Virginia, United States BayMark Health Services Full time

    Join a dynamic team at BayMark Health Services, a progressive substance abuse treatment organization, as we seek an experienced Patient Access Representative. This vital role is pivotal in ensuring seamless patient access to our services and efficient billing processes.The successful candidate will possess excellent customer service skills, be proficient in...

  • Customer Service Representative

    2 months ago

    Morgantown, United States Circle K Full time

    Circle K - 3312 University Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    2 months ago

    Morgantown, United States WVU Medicine Full time

    Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Responsible for entering accurate patient demographic information. Responsible for answering...

  • Customer Service Representative

    1 week ago

    Morgantown, West Virginia, United States West Virginia University Full time

    About the OpportunityThe WVU Hub at West Virginia University is currently seeking a Customer Service Representative to provide comprehensive support services to students, families, and alumni.This position offers a unique opportunity to work in a fast-paced environment, providing expert guidance and counseling to customers. As a key member of our team, you...

  • Account Services Representative

    3 months ago

    Morgantown, United States Nuna Baby Essentials Inc Full time

    As innovators of premium baby gear with timeless style, Nuna is a Global Brand, growing exponentially in the US Market.Nuna’s corporate office is nestled in scenic Berks County, PA, within a mile of turnpike exit 298. Our quiet location promises the luxuries of a low-stress commute and a 360 view of nature. Like our high-quality baby gear, our health and...

  • Rehab Customer Service Representative

    3 weeks ago

    Morgantown, United States Dasco HME LLC Full time

    Job Type Full-time Description SUMMARY: The Rehab Customer Service Representative assists callers, customers, and associates concerning rehabilitation, mobility, or assistive technology products. Processes customer admissions, resolves concerns, verifies purchasing products to specification, and prepares all documentation necessary to properly deliver and...

  • Member Services Representative

    6 months ago

    Morgantown, United States Planet Fitness Full time

    THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all...

  • Customer Service Representative

    13 hours ago

    Morgantown, United States StaffMyAgency LLC Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.We seek an energetic professional interested in helping our business grow through...

  • Customer Service Representative

    5 months ago

    Morgantown, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow...

  • DME Customer Service Representative

    4 months ago

    Morgantown, United States West Virginia United Health System Full time

    Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Greets walk-in customers and assists with obtaining product needs. Handles sales calls from...

  • DME Customer Service Representative

    3 days ago

    Morgantown, United States West Virginia United Health System Full time

    Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Greets walk-in customers and assists with obtaining product needs. Handles sales calls from...

  • HVI Patient Navigator

    3 weeks ago

    Morgantown, United States WVU Medicine Full time

    Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. The Patient Navigator is a member of a multi-disciplinary team and will assume responsibility...

  • Patient Navigator RNI IC

    3 weeks ago

    Morgantown, United States WVU Medicine Full time

    Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. The Patient Navigator is a member of a multi-disciplinary team and will assume responsibility...

  • Retail Security Representative

    1 week ago

    Morgantown, West Virginia, United States Rural King Full time

    Job Title: Retail Security RepresentativeRural King is seeking a highly skilled Retail Security Representative to join our team. As a key member of our firearms department, you will be responsible for providing exceptional customer service, maintaining store safety and appearance, and ensuring the smooth operation of our firearms counter.About the JobThis is...

  • Customer Service Representative

    11 hours ago

    Morgantown, United States Jason Gallagher - State Farm Agent Full time

    Benefits:Bonus based on performanceCompetitive salaryROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Jason Gallagher - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and...

  • Clinical Associate

    2 weeks ago

    Morgantown, West Virginia, United States WVU Medicine Full time

    The Clinical Associate will provide direct and indirect patient care under the supervision of a registered professional nurse. This role is responsible for performing delegated tasks and assisting in providing high-quality, cost-effective care. Key responsibilities include assisting with patient activities of daily living, providing basic physical care, and...

  • Business Development Representative

    1 week ago

    Morgantown, West Virginia, United States Diulus Agency Full time

    About Diulus AgencyDiulus Agency is a renowned, publicly traded company with over 70 years of experience in delivering exceptional services.We take pride in our A+ rating from A.M. Best, an independent analyst of companies, which highlights our commitment to meeting client needs over the long term.Why Work With Us?We are seeking a highly motivated Sales...

  • Customer Service Representative

    1 month ago

    Morgantown, West Virginia, United States Knitwell Group Full time

    About UsLane Bryant is a leading plus-size brand that has been empowering women for over 120 years. Our mission is to provide exceptional shopping experiences that make our customers feel confident and beautiful. As a Customer Specialist, you will play a critical role in achieving this mission by providing outstanding customer service and creating authentic...