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Lead Human-Centered Design and User Researcher

2 months ago

Huntsville, United States Guidehouse Full time
Job Family:
Design & Production

Travel Required:
Up to 25%

Clearance Required:
Ability to Obtain Secret

What You Will Do:

Our Defense and Security Human Centered Design (HCD) team is looking for a dynamic and creative user experience (UX) professional who can bridge the gap between engineers and users to create business value for a defense client.

The Lead Human-Centered Design and User Researcher will evaluate the Army's current logistics, finance, and acquisition community enterprise systems user population and user experiences to understand user affinities, user experience complexity, and user requirements. The HCD and Lead Human-Centered Design and User Researcher will collaborate with Organizational Change Management, strategic communications, design and development, testing and training support systems teams to design an intuitive user experience across multiple business areas from entry level users to executive level.

As the development activities evolve, candidates are expected to take ownership within product teams, leading workshops, conducting research, and collaborating across different areas. The Lead Human-Centered Design and User Researcher role may involve a shift in focus, including increased involvement in training and testing development.

Responsibilities:
  • Lead participatory design activities (e.g., workshops, card sorting) to understand the vision, business model, and user needs.
  • Collaborate with key stakeholders and Product Owner to define vision and product experience.
  • Serve as the voice of the user while meeting the needs of the client.
  • Translate complex qualitative and quantitative research data, business goals, and requirements into functional designs.
  • Derive actionable insights by leading user research activities and translating insights into prototypes.
  • Conduct, design, and analyze user experience and usability testing results, incorporating findings into the product.
  • Create human-centered design solutions considering market analysis, customer feedback, and usability findings.
  • Demonstrate knowledge of accessibility and 508 requirements.
  • Utilize strong facilitation, brainstorming, and collaboration skills.
What You Will Need:
  • US Citizenship and the ability to obtain an interim SECRET and maintain a SECRET federal clearance
  • Bachelor's degree
  • SIX (6) plus years of prior relevant experience
  • Knowledge of accessibility and 508 requirements
  • Intermediate proficiency in design software tools (e.g., Adobe Creative Suite, Sketch, Figma) to create visual representations and training materials
  • Ability to introduce and apply fresh ideas and creative human-centered design solutions to stimulate discussion and thinking in both internal and
    external stakeholder engagements
  • Ability to travel
  • Ability to work onsite in a Guidehouse Office or Client Office
What Would Be Nice To Have:
  • An ACTIVE and CURRENT SECRET federal security clearance; or higher
  • Bachelor's degree in human centric design, UX design, service design, instructional design or related discipline
  • Preference will be given to candidates within reasonable driving distance of a Guidehouse Office or Client Office location
  • Advanced proficiency in design software tools (e.g., Adobe Creative Suite, Sketch, Figma) to create visual representations and training materials
  • Demonstrated familiarity with Scaled Agile Framework (SAFe) and Agile Scrum methodologies
  • One or more certifications in UI, UX, or CX
  • Nielsen Norman certification(s)
What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Student Loan PayDown
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program
  • Mobility Stipend


About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at [redacted] or via email at RecruitingA[redacted]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.