SCALEHOUSE/Customer Service Support
3 weeks ago
Job Location
AGC 102 - Woodland, CA
Salary Range
$20.00 - $20.00 Hourly
Job Shift
Any
Description
This position is responsible for assisting in covering the scale house responsibilities, as well as working with the Customer Service team and supporting their roles.
Employee must perform their work activities in a professional, accurate and timely fashion. It is essential the employee be on time every day. In addition, the ideal candidate will:
- Handle incoming phone calls.
- Greet and assist visitors entering facility
- Communicate appointment arrivals / visitors to company personnel
- Communicate professionally and effectively with truck drivers, customers, co- workers and plant personnel.
- Provide on-site directions
- Have basic math skills
- Enter data into computer ERP system (NAV) accurately and in a timely manner
- Weigh inbound and outbound trucks on a daily basis.
- Input the loads information into the computer accurately.
- Provide the truck drivers with all necessary shipping documentation.
- Assure that trucks have legal gross weights
- Maintain organization and accurate records of all incoming/outgoing loads that cross the scale and the 3rd party locations.
- Assist with additional administrative tasks as requested to support the CSR
- Request rates from carriers to provide to Sales or for scheduling orders
- Enter contracts and orders into our system on timely manner and provide communication to the customers/vendors
- Processing and completing orders (invoices/credits/returns)
- Maintain the ATI and Wash schedule updated and communicate with proper parties
- Must be able to work swing shift and extended hrs as needed
- Maintain housekeeping and general cleanliness of scale-house area and work area
- Ensure all safety policies are followed.
- Bi-lingual English/Spanish is a plus
- Be a team member.
- Other job duties as necessary for department.
Physical requirement
- Sedentary Work at desk and computer for sustained periods of time
- Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
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