Current jobs related to Customer Service Specialist - Malvern - Zoetis
-
Customer Service Representative
4 days ago
Malvern, Pennsylvania, United States DaVita Full timeCustomer Service SpecialistAbout the Role:As a Customer Service Specialist at DaVita, you will play a vital role in delivering exceptional customer experiences and representing our company's values and commitment to customer satisfaction.Key Responsibilities:Respond to customer inquiries in a professional and courteous manner.Provide administrative support...
-
Senior Customer Resolution Specialist
1 week ago
Malvern, Arkansas, United States BM Technologies, Inc. Full timeJob OverviewPosition: Executive Response Team SpecialistWork Arrangement: RemotePosition Summary: The Executive Response Team Specialist serves as the ultimate point of contact within our dedicated customer service team. This role is pivotal in delivering support through various channels including phone, email, and chat, while fostering enduring...
-
Customer Experience Specialist
22 hours ago
Malvern, Pennsylvania, United States Customers Bank Full timeOur Vision and MissionAt Customers Bank, we strive to deliver exceptional customer experiences and achieve excellence in everything we do. Our team is guided by a shared passion for innovation, creativity, and customer satisfaction.Our ValuesWe believe in working hard, working smart, and working together to drive business growth and customer loyalty. Our...
-
Retail Service Specialist
3 months ago
Malvern, United States O'Reilly Auto Parts Full timeThe Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.ESSENTIAL JOB FUNCTIONSFollow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.Promptly...
-
Customer Account Specialist II
2 months ago
Malvern, United States Saint-Gobain Full timeJob Summary What’s the job? Under the supervision of the Service Center Supervisor or Manager the Customer Account Specialist-2 is accountable for establishing a strong customer relationship based on trust and responsiveness to deliver World Class Service to the incumbents’ customer base. The CAS will accurately process customer orders in an efficient...
-
Mortgage Servicing Specialist
2 days ago
Malvern, United States Customers Bank Full timeAt Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, int Mortgage, Spanish, Bilingual, Specialist, Customer Experience, Customer Service, Banking, Education
-
Client Services Specialist
1 week ago
Malvern, Pennsylvania, United States TalentBurst Full timeJob Title: Admissions Specialist I Location: Remote Duration: 3 Months Shift: Standard hours 9:30 am - 6 pm EST Hours Per Week: 40.00 Hours Per Day: 8.00Qualifications: High School diploma or equivalent is mandatory A minimum of 6 months' relevant experience is essential Data entry proficiency of 25-40 keystrokes per minute is required, with 50 WPM preferred...
-
Customer Service Representative
4 weeks ago
Malvern, United States Acme Brick Tile & Stone Full timeWe are currently seeking a best in class Customer Service Representative with excellent organization skills and a personabledisposition to provide product/service information to customers and sales reps. You will assist in resolving product andserv Customer Service Representative, Customer Service, Representative, Retail, Manufacturing, Sales
-
Catering Service Specialist
4 days ago
Malvern, Pennsylvania, United States Compass Group Careers Full timeJob OverviewJoin our team at Compass Group as a Catering Service Specialist. We are currently seeking dedicated individuals for both full-time and part-time roles.Position DetailsLocation: Opportunities available in various settings.Schedule: Flexible hours available, including mornings and evenings. Specific schedules will be discussed during the interview...
-
Customer Service Representative
1 week ago
Malvern, Pennsylvania, United States Randstad North America, Inc. Full timePosition Overview:We are seeking a dedicated Customer Service Representative to join our dynamic team at Randstad North America, Inc. This role is ideal for individuals who are passionate about providing exceptional service in the financial services sector.Key Responsibilities:- Engage with clients to address inquiries and resolve issues effectively.-...
-
Customer Service Representative
1 week ago
Malvern, Pennsylvania, United States Randstad North America, Inc. Full timePosition Overview:We are seeking a dedicated Customer Service Representative to join our dynamic team at Randstad North America, Inc. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.Key Responsibilities:- Engage with clients to address inquiries and resolve issues effectively.-...
-
Customer Service Representative
4 days ago
Malvern, Pennsylvania, United States Randstad North America, Inc. Full timePosition Overview:We are seeking a dedicated Customer Service Representative to join our dynamic team at Randstad North America, Inc. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.Key Responsibilities:- Provide outstanding support to clients via phone and other communication...
-
Customer Service Representative
2 months ago
Malvern, United States Domino's Pizza Full timeYou got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the Customer Service Representative, Customer Service, Representative, Restaurant, Retail
-
Customer Service Representative
3 months ago
Malvern, United States Skidmore Full timeJob DetailsJob Location Essex - Frazer - Frazer, PA Job Description We are currently looking for a dedicated, efficient individual to join our team as a Customer Service Representative. Customer Service Reps process orders for our customers, respond to inquiries, and handle any issues that arise - following the order from start to finish. Why Choose Essex? ...
-
Customer Account Specialist
3 weeks ago
Malvern, United States Saint-Gobain Full timeJob Summary What’s the Job? You will be responsible for successfully managing the accounts in your assigned territory by establishing a strong customer relationship based on trust and responsiveness. While providing a superior level of customer experience and world-class service, you will accurately process customer orders in an efficient manner to...
-
Customer Service Representative
1 week ago
Malvern, Pennsylvania, United States Randstad Full timeJob OverviewPosition: Customer Service RepresentativeAre you an enthusiastic professional in the customer service sector, eager to contribute to a leading firm in the financial industry? This role may be the perfect match for your skills and aspirations.Compensation: $23 per hourWork Schedule: Hybrid model with training hours from 8:30 AM to 5 PM EST and...
-
Customer Account Specialist
1 month ago
Malvern, United States Saint-Gobain Full timeJob Summary Why work for us? At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while making the world a more beautiful and sustainable home. What’s the Job? You will be responsible...
-
Malvern, United States PIB Group Full timeWe have an exciting opportunity to offer to someone coming from a proven Customer Service background whether it be retail, hospitality or any other role where you deal with customers and are looking for your next career step. The successful candidate will possess excellent communication skills, be a great team player and have excellent attention to detail...
-
Customer Service Representative
24 hours ago
Malvern, Pennsylvania, United States Randstad Full timeJob SummaryWe are seeking a highly skilled and motivated individual to join our team as a Call Center Representative in the Financial Services industry. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesTake inbound calls to assist clients with changes to their...
-
Customer Service Associate
4 days ago
Malvern, Pennsylvania, United States Randstad North America, Inc. Full timePosition OverviewWe are seeking a dedicated Customer Service Associate to join our team at Randstad North America, Inc. In this role, you will be responsible for handling inbound inquiries related to account modifications following significant life events.Key ResponsibilitiesAssist clients with the establishment of new accounts.Facilitate the transfer of...
![Zoetis](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
2 months ago
States considered: All
Role Description
Zoetis Reference Laboratories is a new national veterinary clinical diagnostic laboratory network. We are focused on revolutionizing the reference laboratory space for companion animals. We are a team of friendly, motivated and highly collaborative business and veterinary professionals looking for top tier professionals to join our growing team. We are part of Zoetis, a Fortune 500 company focused on animal health.
Our company focus is delivering exceptional service and you will play an integral role in that effort. We need team players who are passionate about customer service and possess a "run it like you own it" mentality.
The role of a Zoetis Reference Lab Customer Service Specialist (CSS)is to positively influence and delight customers in all interactions with the company. CSS must be able to jump in to any customer interaction to quickly produce positive results. Impeccable customer service is top priority.
Job Description
o Ability to 'Delight the Customer' in all interactions by:
* Delivering first line customer support, providing a personalized customer experience through easy, efficient and enthusiastic interactions that allow our customers to accomplish their goals
* Managing multiple tasks simultaneously in a fast paced, high volume environment, with minimal supervision and high attention to detail
* Providing superior customer service and remaining solution-driven with all customers
o Answer approximately 80-120 inbound calls and emails daily from customers and internal colleagues while accurately answering questions and fulfilling requests. Execute outbound calls as needed.
o Process customer orders and requests with accuracy and efficiency in SAP, Service Cloud, and/or LIS
o Field customer billing inquiries and payment requests
o Facilitate customer disputes by initiating credits and debits
o Educate customers on Zoetis service and program offerings, following up with additional information when necessary
o Liaise with internal Lab Operations, Marketing, Sales and Logistics teams to ensure appropriate information is communicated to exceed customer expectations
o Maintain working knowledge of Zoetis test menus.
o Participate in ongoing training and departmental meetings in order to maintain strong knowledge of tests, programs, policies and procedures.
o Exemplify the Zoetis Values: Our colleagues make the difference, Always do the right thing, Customer Obsessed, Run it like you own it, We are one Zoetis
o Document customer interactions according to standard procedures in support of efforts to provide a consistent, high-quality customer experience
o Utilize Five9 phone system with ease and efficiency
o Consistently achieve departmental performance requirements
o Maintains compliance with all Zoetis standards, controls, policies and practices
o Perform other duties as assigned by Customer Service Management Team
Qualifications (i.e., preferred education, experience, attributes)
o Associate or Bachelor's degree highly preferred. High school diploma required.
o Minimum 1 year experience in a customer service-related field required
o Experience in the veterinary field, including an understanding of veterinary diagnostic testing preferred
o Flexible schedule and ability to respond to the demands of a national 6-day-a-week business required. Required availability includes nights and Saturdays. ZRL Customer Service is open 8AM - 9:30PM EST Monday - Friday and 9AM - 8:30PM EST Saturday
o Possess a positive, outgoing, 'Delight the Customer' attitude in all interactions
o Able to work both in a team environment and independently
o Able to adapt and be flexible in various situations
o Strong work ethic; willing to go the extra mile to deliver quality work
o Excellent written and oral communication skills, especially over the telephone - both internally and externally
o Exceptional time management skills and ability to multitask and prioritize work
o Effective problem solving and analytical skills
o Strong leadership skills
o Proficient in Microsoft Office suite and web-based applications
o Experience with SAP, SalesForce.com. and/or LIS preferred.
#J-18808-Ljbffr