Digital Experience Manager

4 weeks ago

Lansing, United States Liquid Web Full time
Description

Position at Liquid Web

At Liquid Web our commitment to excellence is as solid as our foundation. As a customer-focused and the most reliable Web Hosting company, we pride ourselves on delivering top-notch hosting solutions tailored to our customer's needs. Our remote-friendly culture champions flexibility, ensuring our team can thrive wherever they call home. At the heart of our success lies our unwavering dedication to our employees, fostering a supportive environment that nurtures personal growth and professional development.

With a relentless pursuit of high performance, we drive innovation and exceed expectations, propelling our customers, our partners, our employees and our community towards success. Our CEO Jim Geiger said it best "Here at Liquid Web, we're not just about growth; we're about exponential expansion. Our journey is fueled by innovation, determination, and a relentless pursuit of excellence."

Join us at Liquid Web and experience a synergy of customer-centricity, remote empowerment, employee well-being, and unstoppable growth.

The digital experience manager's goal is to create the best customer experience possible in relation to Liquid Web's brand, products, services and digital presence. The digital experience manager needs to be able to bridge any online gaps that occur between the customer and the product or brand. They will be responsible for creating an outstanding and successful digital experience for customers, ensuring that each touchpoint of the customer journey is not only effective but engaging as well.

This is a permanent, full-time, remote position with a salary range of $100K - $110K.
Responsibilities:
  • Ensure the company's digital touch points with customers are high quality, easily accessible, and meet their needs.
  • In conjunction with marketing, define customer cohorts and what digital experiences meet those customer needs. Primary focus is on post-purchase experiences.
  • Translate customer needs into a cohesive, effective and delightful digital user experience that aligns with marketing driven strategy.
  • Develop and execute the digital experience strategy for the company's help/knowledge resources, including a comprehensive content strategy that aligns with the company's goals and customer cohorts.
  • Lead efforts to create high-quality and compelling content for customer help/knowledge in various customer facing channels, including collaboration with cross-functional teams to gather information and develop content that leverages SEO and web design best practices.
  • Lead initiatives that will improve customer satisfaction metrics, reduce customer support interactions, and build customer loyalty and growth.
  • Evaluate and lead the implementation of AI solutions and integrations to enhance the customer journey.
  • Use a digital experience platform to assess customer feedback, data, and analytics, as well as improve the overall digital experience and customer experience based on analytics and derived insights.
  • Assist with the organization's digital transformation efforts.
Skills, Competencies, and Qualifications:
  • 10+ years of experience in content strategy, or customer data analysis, preferably in a technical environment and/or service background
  • Experience working with content management systems and web content management
  • Understanding of user experience (UX) principles, SEO and web design best practices
  • Experience partnering with product and technical teams as a SME
  • Ability to work at both strategic and tactical levels
  • Strong bias towards data-driven decision making with the ability to break down complex problems and formulate plans
  • Proactive communications; comfortable with assessing the need for immediate action
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office Suite, Google Suite; experience with Salesforce, Microsoft BI, and WordPress
We Offer:
  • Excellent Employer paid Benefits options - Medical, Dental, Vision, Prescription
  • Traditional and Roth 401k with company matching
  • Fun employer-sponsored events
  • A collaborative team culture
  • Consistent/set work hours
  • Challenging non-redundant daily duties
  • A voice in how things get done
  • Access to ongoing training


Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains "at will".

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

  • Digital Consultant

    2 weeks ago

    Lansing, United States Shift Digital Full time

    Birmingham, Michigan Digital Consultant (Bilingual French/English) Shift Digital is the leader in digital marketing program optimization. Established in 2008 and headquartered in Birmingham, Michigan, our comprehensive solutions help national brands and their local retailers measure, manage, and improve the performance of their digital marketing and sales...

  • Digital Consultant

    1 week ago

    Lansing, United States Shift Digital Full time

    Birmingham, Michigan Digital Consultant (Bilingual French/English) Shift Digital is the leader in digital marketing program optimization. Established in 2008 and headquartered in Birmingham, Michigan, our comprehensive solutions help national brands and their local retailers measure, manage, and improve the performance of their digital marketing and sales...

  • Senior Technical Project Manager

    6 days ago

    Lansing, United States Shift Digital Full time

    The Senior Technical Project Manager at Shift Digital is a harbinger of engineering excellence, embodying our ethos of innovation and client execution. Situated in the metro Detroit area, this hybrid role elevates the project management paradigm, orchestrating synergy between our client account teams and technical squads. It's a position that thrives on...

  • Digital Advertising Manager

    1 week ago

    Lansing, United States Disc Replay Full time

    Job OpportunityHello! We are looking to hire someone to help us grow our business through digital advertising on the following platforms:FacebookInstagramGoogle (display and search)YouTubeThis job is primarily remote, although physical visits to local Disc Replay and Plato’s Closet locations will be necessary to create ad content.Company OverviewWe are...

  • Digital Advertising Manager

    3 weeks ago

    Lansing, United States Disc Replay Full time

    Job OpportunityHello! We are looking to hire someone to help us grow our business through digital advertising on the following platforms:FacebookInstagramGoogle (display and search)YouTubeThis job is primarily remote, although physical visits to local Disc Replay and Plato’s Closet locations will be necessary to create ad content.Company OverviewWe are...

  • Digital Marketing Specialist

    4 days ago

    Lansing, United States Teradyne Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Digital Marketing Specialist ID: 7745 Function: Marketing Location: Novi, MI, US Digital Marketing Specialist Universal Robots is the market leader in the collaborative robotic space, and we are just getting started. We are looking for an ambitious, creative, and...

  • FP&A Director Birmingham, Michigan

    4 weeks ago

    Lansing, United States Shift Digital Full time

    Corporate FP&A is a critical function for Shift Digital, sitting at the center of the broader finance team to help the CFO, Shift Digital’s executive leadership and board gain financial visibility and insights on the business. The Financial Planning and Analysis team runs Shift Digital’s financial processes, including annual budgeting and planning,...

  • FP&A Director Birmingham, Michigan

    1 week ago

    Lansing, United States Shift Digital Full time

    Corporate FP&A is a critical function for Shift Digital, sitting at the center of the broader finance team to help the CFO, Shift Digital’s executive leadership and board gain financial visibility and insights on the business. The Financial Planning and Analysis team runs Shift Digital’s financial processes, including annual budgeting and planning,...

  • Digital Content Specialist

    3 weeks ago

    Lansing, United States Flow International Full time

    At SHAPE Technologies Group, we are devoted to delivering innovative waterjet technologies, robotic automation, and ultrahigh-pressure manufacturing process solutions that propel our customers to success. The SHAPE difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, SHAPE team...

  • Digital Content Specialist

    1 week ago

    Lansing, United States Flow International Full time

    At SHAPE Technologies Group, we are devoted to delivering innovative waterjet technologies, robotic automation, and ultrahigh-pressure manufacturing process solutions that propel our customers to success. The SHAPE difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, SHAPE team...

  • Project Manager

    4 weeks ago

    Lansing, United States Digital Technology Solutions Full time

    DTS is looking for experienced Project Manager for a direct client position in Lansing, MI Top Skills & Years of Experience Required: 5+ years of IT software Project Management experience managing complex projects including coordination of multiple teamsExperience with and knowledge of IT infrastructure, servers, and web applications - 1 year of...

  • Digital Content Specialist

    7 days ago

    Lansing, United States Flow International Full time

    At SHAPE Technologies Group, we are devoted to delivering innovative waterjet technologies, robotic automation, and ultrahigh-pressure manufacturing process solutions that propel our customers to success.The SHAPE difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, SHAPE team...

  • Digital Marketing Intern

    1 month ago

    Lansing, United States Capital Area Transportation Authority Full time

    Job DescriptionJob DescriptionDIGITAL MARKETING INTERNJob Summary - Essential Functions:The Digital Marketing Intern assists with digital content creation, including social media, and digital campaigns. This position will also analyze marketing data and report results. ResponsibilitiesContribute to the development and management of a monthly social media...

  • Digital Marketing Intern

    2 months ago

    Lansing, United States Capital Area Transportation Authority Full time

    Job DescriptionJob DescriptionDIGITAL MARKETING INTERNJob Summary - Essential Functions:The Digital Marketing Intern assists with digital content creation, including social media, and digital campaigns. This position will also analyze marketing data and report results. ResponsibilitiesContribute to the development and management of a monthly social media...

  • Digital Marketing Intern

    6 days ago

    Lansing, United States Capital Area Transportation Authority Full time

    Job DescriptionJob DescriptionDIGITAL MARKETING INTERNJob Summary - Essential Functions:The Digital Marketing Intern assists with digital content creation, including social media, and digital campaigns. This position will also analyze marketing data and report results. ResponsibilitiesContribute to the development and management of a monthly social media...

  • Digital Marketing Intern

    1 week ago

    Lansing, United States Capital Area Transportation Authority Full time

    Job DescriptionJob DescriptionDIGITAL MARKETING INTERNJob Summary - Essential Functions:The Digital Marketing Intern assists with digital content creation, including social media, and digital campaigns. This position will also analyze marketing data and report results. ResponsibilitiesContribute to the development and management of a monthly social media...

  • VP Global Ecommerce and Digital Products

    3 weeks ago

    Lansing, United States Under Armour Full time

    VP Global Ecommerce and Digital Products Location Lansing, MI, United States Employment Type Full-Time Posted on Jun 08, 2022 Apply for this job your email: upload resume: Profile VP, Global Ecommerce and Digital Products Date: Jun 8, 2022 Location: Remote, US Company: Under Armour Under Armour has one mission: to make you better. We have a commitment to...

  • VP Global Ecommerce and Digital Products

    7 days ago

    Lansing, United States Under Armour Full time

    VP Global Ecommerce and Digital Products Location Lansing, MI, United States Employment Type Full-Time Posted on Jun 08, 2022 Apply for this job your email: upload resume: Profile VP, Global Ecommerce and Digital Products Date: Jun 8, 2022 Location: Remote, US Company: Under Armour Under Armour has one mission: to make you better. We have a commitment to...

  • Digital Marketing Consultant

    17 hours ago

    Lansing, United States Ansira Full time

    Digital Marketing Consultant (MI/IN/OH) page is loaded Digital Marketing Consultant (MI/IN/OH) Apply locations Remote-MI Remote-IN Remote-OH time type Full time posted on Posted 5 Days Ago job requisition id R277 Digital Marketing Consultant TheDigitalMarketingConsultantguides the implementation of websitemarketingtechniques and basic search and lead...

  • Marketing Specialist

    3 weeks ago

    Lansing, United States Ally Full time

    **General information** **Ref #** 17503 **Remote?** No **Ally and Your Career** * Ally Financial only succeeds when its people do - and thats more than some clich people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health...