Desktop Support/Field Services Tech

2 months ago


Cary, North Carolina, United States Cognizant Technology Solutions Full time

Cognizant is seeking a Desktop Support Tech for a full-time opportunity in Cary, NC

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The compensation and benefits information are accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Responsibilities:

· Be the Single Point of Contact for all customer facing End User Services and work with Customer stakeholders for any issues.

  • Hands on experience on diagnosing Microsoft products such as Office 365, Teams.
  • Manage field technicians and video conference equipment in various sites.
  • Ability to work on ServiceNow and generate appropriate reports as and when required for better analysis and Service Improvement.
  • Experience in handling technical escalations and maintain SLAs.
  • Strong knowledge in ITIL process – Incident, service request, Change & Problem.
  • Ensure compliance as outlined in the Security policies and standards.
  • Take ownership of issues to reach a resolution for all appropriate service requests and incidents.

Qualifications:

· 3 to 5 years of experience with Data Center IT support.

· 5 to 10 years of troubleshooting experience with laptop/Desktop.

· Windows 10/11 and Mac support experience.

· 5 years of experience with setting up/troubleshooting meeting room IT equipment.


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