Analyst
4 weeks ago
(1.) To maintain high login Efficiency (Availability) for customers.
(2.) To provide level 1 remote desktop support to resolve tickets provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time.
(3.) To update worklogs and follow shift or escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be.
(4.) Work on value adding activities such Knowledge base update and self-development.
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
(6.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
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ServiceNow Business Analyst
1 week ago
Cary, United States ClifyX Full timePosition : ServiceNow Business Analyst (Customer Service Management -CSM) Fulltime Location : Cary -NC Job description: ServiceNow Customer Service Management (CSM) Business Analyst Business Analyst will need to have experience leading process-based business workshops to flush out desired business capabilities within the ServiceNow Technology Stack. ...
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ServiceNow Business Analyst
2 weeks ago
Cary, United States ClifyX Full timePosition : ServiceNow Business Analyst (Customer Service Management -CSM)FulltimeLocation : Cary -NCJob description: ServiceNow Customer Service Management (CSM) Business AnalystBusiness Analyst will need to have experience leading process-based business workshops to flush out desired business capabilities within the ServiceNow Technology Stack....
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Guidewire Business Analyst
1 month ago
Cary, United States eTeam Full timeGuidewire Claims Center, Policy center business Analyst A Guidewire business analyst is expected to carry out the following. Requirement Elicitation Participate in workshops Prepare Design documents. Knowledge in Software Configuration management validate application in various environments. Prepare MPP. Assign tasks. Track Status. Use metrics to monitor the...
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Audit Analyst
2 days ago
Cary, United States ComTec Full timeJob Title: Audit Analyst Location : Cary, NC 27511 Duration : 6 Months Education : Bachelors degree in accounting required.
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Analyst
1 week ago
Cary, United States Tata Consultancy Services Full timeSkill: Salesforce BA As a Functional analyst, work with Product owners/SMEs of Call Center operations for leading life insurance company in US. Work with Product owners/SMEs to understand the business problem statement and create user stories for development team. As part of user stories, create the user flows and process flows using MS Visio. After the...
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Audit Analyst
1 day ago
Cary, United States US Main Full timeRole: Audit Analyst Location: Cary, NC Job Type: 6 Months contract (potential to extend) Responsibilities: Auditing includes review of prescribed practices, policies by means of a systematic program of audits. It also includes preparing reports on findings and operations relative to compliance and implements proactive measures to advise and assist...
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Supply Chain Planning Analyst II
2 weeks ago
Cary, United States Parker Hannifin Corporation Full time}, 2000); } Parker Lord's Sr Supply Chain Planning Analyst will develop the planning inputs for the Sales, Inventory & Operations Planning process as well as develops the monthly consensus forecast for their assigned product families, industries and Planning Analyst, Supply Chain, Analyst, Planning, Operations, Supply, Manufacturing, Technology
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Business analyst
3 hours ago
Cary, United States Omni Inclusive Full time10+ years of experience as Business analyst with 5+ Experience in Medicare and Medicaid programs Business knowledge of modern eligibility programs, including SNAP/TANF, policies, and procedures. Demonstrate Extensive experience in SNAP/TANF Act as a liaison between technical and Business Team. Collaborate with Product Owners, Program Leadership and...
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Entry-Level Pricing Analyst
1 month ago
Cary, United States Coilcraft Full timeEntry-Level Pricing Analyst Coilcraft is a successful, privately held company in Cary, IL, with a worldwide reputation for high-quality passive electronic components. Coilcraft operates in a wide range of industries, including telecommunications, computers, automotive, broadband communications, and consumer electronics. We are seeking a passionate and...
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Entry-Level Pricing Analyst
1 month ago
Cary, United States Coilcraft Full timeJob DescriptionJob DescriptionEntry-Level Pricing AnalystCoilcraft is a successful, privately held company in Cary, IL, with a worldwide reputation for high-quality passive electronic components. Coilcraft operates in a wide range of industries, including telecommunications, computers, automotive, broadband communications, and consumer electronics. We are...
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Entry-Level Pricing Analyst
6 days ago
Cary, United States Coilcraft Full timeJob DescriptionJob DescriptionEntry-Level Pricing AnalystCoilcraft is a successful, privately held company in Cary, IL, with a worldwide reputation for high-quality passive electronic components. Coilcraft operates in a wide range of industries, including telecommunications, computers, automotive, broadband communications, and consumer electronics. We are...
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Entry-Level Pricing Analyst
2 days ago
Cary, United States Coilcraft Full timeJob DescriptionJob DescriptionEntry-Level Pricing AnalystCoilcraft is a successful, privately held company in Cary, IL, with a worldwide reputation for high-quality passive electronic components. Coilcraft operates in a wide range of industries, including telecommunications, computers, automotive, broadband communications, and consumer electronics. We are...
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Business Analyst
2 months ago
Cary, United States IT Automation LLC Full timeBusiness Analyst (Multiple Positions with National Placement out of Wake County NC).This position is within the Data & Analytics group with our close partner in Financial and Retail Banking domain and the team is specifically looking for Data Lake experience. The project objective is to deliver business insights through advanced analytics and reporting on...
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Business Analyst
1 month ago
Cary, North Carolina, United States IT Automation LLC Full timeBusiness Analyst (Multiple Positions with National Placement out of Wake County NC).This position is within the Data & Analytics group with our close partner in Financial and Retail Banking domain and the team is specifically looking for Data Lake experience. The project objective is to deliver business insights through advanced analytics and reporting on...
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Pricing Analyst
4 weeks ago
Cary, United States Coilcraft Full timeCoilcraft, Inc., founded in 1945, is an established worldwide organization specializing in the manufacturing of magnetic components including high performance RF chip inductors, power magnetics and filters with headquarters located in Cary, Illinois. We are seeking a skilled individual to join our sales team as a Pricing Analyst. Job...
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Pricing Analyst
3 weeks ago
Cary, United States Coilcraft Full timeCoilcraft, Inc., founded in 1945, is an established worldwide organization specializing in the manufacturing of magnetic components including high performance RF chip inductors, power magnetics and filters with headquarters located in Cary, Illinois. We are seeking a skilled individual to join our sales team as a Pricing Analyst.Job...
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Pricing Analyst
2 days ago
Cary, United States Coilcraft Full timeCoilcraft, Inc., founded in 1945, is an established worldwide organization specializing in the manufacturing of magnetic components including high performance RF chip inductors, power magnetics and filters with headquarters located in Cary, Illinois. We are seeking a skilled individual to join our sales team as a Pricing Analyst.Job...
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Pricing Analyst
4 weeks ago
Cary, United States Coilcraft Full timeCoilcraft, Inc., founded in 1945, is an established worldwide organization specializing in the manufacturing of magnetic components including high performance RF chip inductors, power magnetics and filters with headquarters located in Cary, Illinois. We are seeking a skilled individual to join our sales team as a Pricing Analyst.Job...
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Pricing Analyst
4 weeks ago
Cary, United States Coilcraft Full timeCoilcraft, Inc., founded in 1945, is an established worldwide organization specializing in the manufacturing of magnetic components including high performance RF chip inductors, power magnetics and filters with headquarters located in Cary, Illinois. We are seeking a skilled individual to join our sales team as a Pricing Analyst. Job Responsibilities:...
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Pricing Analyst
4 weeks ago
Cary, United States Coilcraft Full timeCoilcraft, Inc., founded in 1945, is an established worldwide organization specializing in the manufacturing of magnetic components including high performance RF chip inductors, power magnetics and filters with headquarters located in Cary, Illinois. We are seeking a skilled individual to join our sales team as a Pricing Analyst.Job...