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Senior Cargo Sales Executive

2 months ago

Chicago, United States Qatar Airways Full time

We are now recruiting for the role of Senior Cargo Sales Executive.

Based in ORD Cargo Offices - Chicago, you will be responsible for achieving budgeted revenue for the assigned station, protect existing business and constantly explore new opportunities. This individual will create maximum awareness of QR's products and services. Ensure quality customer service and smooth cargo operation of the station.

Outisde of visitng clients, this role is required to be in office.

Specific Accountabilities include:

  • Plan, direct and control all selling and marketing activities of the station and penetrate the local market to secure new sources of revenue and surpass set revenue budgets.
  • Supervise the sales team to optimize cargo revenue production and develop/optimize their potentials (Distribute areas of resp., and allocate sales targets to sales executives. Supervise and monitor the sales force and strengthen their weak areas).
  • Research competitors benchmark using compliant approaches through publicly available sources. Conduct comp.study and evaluation of QR's market share, traffic movements to/from the station to identify areas of concern and develop remedial action.
  • Ensure QR's participation in sales campaigns and public events, collecting sales leads.
  • Assist customers/clients with all information related to booking/ forwarding/delivery by liaising with the local Ground Handling Agents and with Head Office Cargo departments.
  • Educate agents/clients with all QR procedures regarding the prevailing standards for booking/delivering issues from time to time. Paying agents regular sales visits for maximum revenue.
  • Coordinate all customer claims with the support of cargo claims dept. headquarters and ensure that claims received at the station are resolved or replied to.
  • Prepare a business and marketing plan in order to optimize revenue opportunities and maximize QR's presence in the market.
  • Maintain regular contact with the cargo industry (Agent, key clients, business partners etc.).
  • Supplemental sales calls are made by the sales force, to establish contacts and maximize QR's exposure to the marketplace (increase awareness of QR products).
  • Perform other dept. duties related to his/her position as directed by the Head of Department.
Be part of an extraordinary story.

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, the impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

Qualifications

About You - The ideal candidate will have the below:
  • Bachelors Degree and 3 years of experience
  • Without Degree and 4 years of experience
  • Command of the English Language
  • Complete product knowledge and the market practices of the areas of jurisdiction.
  • Presentation/Negotiation Skills
  • Customer Service Skills.
  • Managerial skills - Ability to delegate work, set clear direction and manage workflow.
  • Strong mentoring and coaching skills.
Application Guidelines

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
  • All internal candidates can only have three active applications at any point in time.
  • All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
  • All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
  • If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.