Customer Service Specialist

1 day ago

Toms River, United States AdaptHealth corp. Full time

Description AdaptHealth Opportunity Apply Today At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients lives, please click to apply, we would love to hear from you. Customer Service Specialist Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. May be responsible for obtaining, analyzing, and verifying the accuracy of information received from referrals, creating orders, and scheduling the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate patients of their financial responsibility when applicable. Job Duties: Develop and maintain working knowledge of current products and services offered by the company Answer all calls and emails in a timely manner, in adherence to their goals Document all call information according to standard operating procedures Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs Process orders, route calls to appropriate resources, and follow up on customer calls where necessary Review all required documentation to ensure accuracy Accurately process, verify, and/or submit documentation and orders Complete insurance verification to determine patients eligibility, coverage, co-insurances, and deductibles Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required Must be able to navigate through multiple online EMR systems to obtain applicable documentation Enter and review all pertinent information in EMR system including authorizations and expiration dates Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies Verify insurance carriers are listed in the companys database system, if not request the new carrier to be entered Responsible for contacting patients when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process Meet quality assurance requirements and other key performance metrics Facilitate resolution on customer complaints and problem solving Pays attention to detail and has great organizational skills Actively listens to patients and handles stressful situations with compassion and empathy Flexible with the actual work and the hours of operation Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and How-To documents Competency, Skills and Abilities: Excellent customer service skills Analytical and problem-solving skills with attention to detail Decision Making Excellent ability to communicate both verbally and in writing Ability to prioritize and manage multiple tasks Proficient computer skills and knowledge of Microsoft Office Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred Work well independently and as part of a group Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team Requirements Minimum Job Qualifications: High School Diploma or equivalent One (1) year work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry Senior level requires two (2) years of work-related experience and one (1) year of exact job experience Exact job experience is considered any of the above tasks in a Medicare certified environment AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individuals race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. J-18808-Ljbffr

  • Customer Support Specialist

    1 week ago

    Green River, Wyoming, United States Remote Customer Service Full time

    About the RoleWe are seeking a Customer Support Specialist to join our team in a flexible work arrangement. This role involves providing exceptional customer service from the comfort of your own home.Key Responsibilities:• Customer Support: Answer inbound calls and provide accurate and helpful information to customers.• Problem Resolution: Resolve...

  • Bilingual Customer Service Specialist

    2 weeks ago

    Toms River, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Warehouse Associate

    1 month ago

    Toms River, New Jersey, United States Walmart Full time

    Warehouse Associate - Customer Service Specialist at WalmartJob SummaryWe are seeking a skilled and customer-focused Warehouse Associate to join our team as a Customer Service Specialist at Walmart. This role is an excellent opportunity for individuals who are passionate about providing exceptional customer service and working in a fast-paced warehouse...

  • Bilingual Customer Service Specialist

    3 months ago

    Toms River, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Bilingual Customer Service Specialist

    3 months ago

    Toms River, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Sales and Service Specialist

    7 days ago

    Toms River, New Jersey, United States Knitwell Group Full time

    Are you passionate about delivering exceptional customer experiences?We are seeking a Sales and Service Specialist to join our team at Lane Bryant, a leading plus-size fashion brand. As a Sales and Service Specialist, you will play a key role in creating a warm and welcoming store environment that fosters strong relationships with customers.Key...

  • Customer Experience Specialist

    1 week ago

    Toms River, New Jersey, United States Tillys Full time

    Tillys - Ocean County Mall As a Customer Experience Specialist at Tillys, you will deliver the best possible experience to customers during one of the busiest times of the year. Your responsibilities will include being responsible for making friends with perfect strangers and creating a unique and engaging customer experience in a sales-focused environment....

  • Optical Services Specialist

    5 days ago

    Toms River, New Jersey, United States BJ's Wholesale Club Full time

    Company OverviewBj's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Our mission is to provide outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.SalaryThe estimated salary range for this...

  • Customer Service Representative

    2 weeks ago

    Toms River, New Jersey, United States ShopRite Full time

    ShopRite of Route 37 is seeking a dedicated Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer service and maintaining a clean and organized store environment.The estimated salary for this position is $48,000 - $58,000 per year, depending on experience. The selected candidate will also...

  • Customer Service Representative

    1 week ago

    Toms River, New Jersey, United States OceanFirst Financial Corp. Full time

    **About Us**OceanFirst Financial Corp. is a leading provider of financial services, dedicated to delivering exceptional customer experiences.**Job Summary**We are seeking an experienced Customer Care Center Associate to join our team in Toms River. As a key member of our Customer Care Center, you will be responsible for providing top-notch customer service...

  • Customer Service Representative

    5 days ago

    Toms River, New Jersey, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our sales team as a Store Associate. In this role, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key ResponsibilitiesProvide outstanding customer service,...

  • Customer Service Representative

    7 days ago

    Toms River, United States HDR Print Yala Print Full time

    Job Title: Customer Service Representative / Account Manager / Assistant to the PresidentCompany: HDR PrintLocation: Tom’s River, NJCompany OverviewHDR Print is a leading provider of high-quality printing solutions, specializing in large format  digital printing. We pride ourselves on delivering exceptional service and innovative solutions to meet the...

  • Customer Specialist, Bey Lea Plaza

    3 weeks ago

    Toms River, United States Knitwell Group Full time

    About us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of...

  • Senior Customer Service Representative

    1 week ago

    Toms River, New Jersey, United States ABACUS DERMATOLOGY MANAGE Full time

    Job OverviewWe are seeking a Senior Customer Service Representative to join our team at ABACUS DERMATOLOGY MANAGE.Estimated Salary$45,000 - $60,000 per year, depending on experience.Key ResponsibilitiesThe Senior Customer Service Representative will be responsible for handling customer inquiries in a polite and firm manner, helping to deescalate issues and...

  • Customer Specialist

    2 months ago

    Toms River, United States Knitwell Group Full time

    About us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of...

  • Customer Service Representative Role

    1 week ago

    Toms River, New Jersey, United States Old Navy Full time

    **Job Summary:**We are seeking a Customer Service Representative to join our team at Old Navy. As a Sales Floor Team Member, you will be responsible for creating a positive shopping experience for our customers by expressing your passion for apparel and fashion trends, driving sales, and providing exceptional customer service.About the Job:You will work...

  • Field Service Technician

    1 week ago

    Toms River, New Jersey, United States Phoenix Diversified Group, Inc. Full time

    Job OpportunityWe are seeking an experienced Field Service Technician to join our team at Phoenix Diversified Group, Inc. as an Equipment Specialist. This role will involve troubleshooting, repairing, and maintaining bank equipment in southern New Jersey.About the RoleThis is a dynamic position that requires excellent mechanical skills, low voltage...

  • Customer Service and Sales Representative

    2 weeks ago

    Toms River, New Jersey, United States Walgreens Full time

    Walgreens is seeking a motivated and customer-focused individual to join our team as a Customer Service Associate. About the Role:We offer a competitive salary of $13.25 per hour, with opportunities for advancement and professional growth.Key Responsibilities:Deliver exceptional customer service, ensuring a positive shopping experienceRegister sales on...

  • Insurance Customer Service Representative

    1 week ago

    Toms River, New Jersey, United States Tom Miller - State Farm Agent Full time

    About UsAt Tom Miller - State Farm Agent, we pride ourselves on delivering exceptional client experiences that drive the growth of a successful insurance agency.Earned SalaryWe estimate an earned salary range between $45,000 to $60,000 per year, depending on your experience and skills.Job ResponsibilitiesWe are seeking a dedicated individual who can...

  • Customer Service Representative

    1 week ago

    Toms River, New Jersey, United States Acura of Ocean Full time

    Job OverviewWe are seeking a highly motivated and organized Customer Service Representative to join our team at Acura of Ocean. As a key member of our sales and support staff, you will play a vital role in providing exceptional customer experiences.Key ResponsibilitiesProvide top-notch customer service by responding to inquiries, resolving issues, and...