Customer Service Representative

4 days ago

Toms River, United States HDR Print Yala Print Full time

Job Title: Customer Service Representative / Account Manager / Assistant to the President

Company: HDR Print

Location: Tom’s River, NJ

Company Overview

HDR Print is a leading provider of high-quality printing solutions, specializing in large format  digital printing. We pride ourselves on delivering exceptional service and innovative solutions to meet the unique needs of our diverse clientele.

Job Summary

We are seeking a proactive and versatile individual to join our team in a hybrid role that combines customer service, account management, and executive assistance. The ideal candidate will serve as the primary point of contact for clients, manage key accounts, and provide administrative support to the President. This role requires excellent communication skills, strong organizational abilities, and a commitment to providing outstanding customer experiences.

Key ResponsibilitiesCustomer Service
  • Respond promptly and professionally to customer inquiries via phone, email, and in-person.
  • Provide detailed information about our products, services, pricing, and timelines.
  • Resolve customer issues and complaints to ensure satisfaction and retention.
  • Process orders and track them through to completion.
Account Management
  • Develop and maintain strong relationships with key clients.
  • Identify opportunities to upsell and cross-sell services to existing clients.
  • Coordinate with production and design teams to ensure client requirements are met.
  • Monitor account activities and prepare regular reports on account status.
Assistant to the President
  • Manage the President's calendar, schedule meetings, and coordinate appointments.
  • Assist in preparing presentations, reports, and correspondence.
  • Handle confidential information with discretion and professionalism.
  • Coordinate travel arrangements and manage expense reports.
  • Support special projects and initiatives as directed by the President.
Qualifications
  • Bachelor's degree in Business Administration, Marketing, Communications, or related field preferred.
  • Minimum of 2-3 years of experience in customer service, account management, or executive support.
  • Experience in the printing industry is a plus but not required.
  • Experience with Quickbooks a plus.
  • Strong understanding of customer service principles and practices.
Skills and Abilities
  • Excellent Communication Skills: Strong verbal and written communication abilities.
  • Organizational Skills: Ability to multitask, prioritize, and manage time effectively.
  • Interpersonal Skills: Friendly and professional demeanor with strong relationship-building capabilities.
  • Problem-Solving Skills: Ability to identify issues and develop effective solutions.
  • Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and the Adobe Suite (Photoshop, Acrobat, Illustrator, InDesign).
  • Attention to Detail: Meticulous in managing details and ensuring accuracy.
  • Confidentiality: Ability to handle sensitive information with integrity.
Benefits
  • Competitive Salary: Commensurate with experience.
  • Paid Time Off: Vacation days, sick leave, and paid holidays.
  • Professional Development: Opportunities for training and career advancement.
  • Positive Work Environment: Collaborative team culture with a focus on work-life balance.
How to Apply

Interested candidates are invited to submit the following:

  • Resume/CV
  • Cover Letter detailing your relevant experience and why you are a good fit for this role.
  • References (optional)

HDR Print is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: Only those candidates selected for an interview will be contacted. We appreciate your interest in joining the HDR Print team.


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