Customer Specialist

3 months ago

Toms River, United States Knitwell Group Full time
About us
Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you'll be at home here.

Title: Associate

Reports to: Store Manager, General Manager or Multi-Store Manager

Overview: The Lane Bryant Associate is responsible for creating a hospitable store environment using customer engagement that contributes to the achievement of Company goals.

Success Characteristics:
  • Creates a warm and welcoming environment.
  • Strong written and verbal communication skills
  • Represents the brand through fashion and product knowledge.
  • Seamlessly integrates OMNI experience.
Responsibilities:

Sales and Service:
  • Identifies customer needs & wants with curiosity and confidence through intentional conversation.
  • Uses company resources to reinforce the brand experience and facilitate/build strong, enduring relationships.
  • Shares and represents current products, fit and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Operations:
  • Supports areas of operational energy as needed.
  • Plans and prioritizes tasks and responsibilities to meet the needs of the customer and business.
  • Protects company assets and maintains a safe work environment.
  • Follows all company policies and procedures as well as local, state, and federal employment laws.
Requirements:
  • Strong sales or hospitality experience preferred with demonstrated ability to meet or exceed performance standards.
  • Ability to work a flexible schedule including nights, weekends, and holidays.
  • Proficient and confident utilizing mobile technology (e.g. Registers and iPad) to engage with customers.
  • Adjust or move store fixtures including but not limited to garment racks, mannequins, shipment boxes or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available.
  • Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing up to a 12-foot ladder; may need to replace overhead lightbulbs, signs, etc. on an occasional basis using up to a 12-foot ladder.


Location:
Store 4858-Bey Lea Plaza-LaneBryant-Toms River, NJ 08753Position Type:
Regular/Part timeEqual Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.

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