Patient Services Representative

5 days ago

Norristown, United States The Children's Hospital of Philadelphia Full time

Reference #: 1011778 SHIFT:Rotating (United States of America)

A Brief Overview Foster a welcoming, respectful experience for patients and families as a Patient Services Representative (PSR)at CHOP.

Commitment to Diversity, Equity, and Inclusion CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

Responsibilities

Greet visitors and provide efficient support services.

Perform EPIC software functions, including patient check-in, check-out, demographic and insurance information collection, and daily eligibility verifications.

Answer and triage phone calls, verify contact information, and document messages.

Schedule appointments, inform families of delays, and address or escalate complaints.

Collect and process payments, reimbursements, and insurance referrals.

Provide updates during shifts and team meetings (i.e., changes in on-call providers).

Maintain patient records while following HIPAA guidelines.

Perform administrative tasks (mail, faxes, photocopies, etc.).

Rotate shifts (if located in a unit where 24/7 coverage is needed).

If assigned to Emergency Department Admissions, tasks will also include SART paperwork processing, Nurse Call communications, and Trauma B-line.

Education

Required: High school diploma/GED

Experience

Preferred: At least one (1) year experience in a role that consisted of health care support services, registration, physician billing, medical records, medical office work, and/or customer service

Skills and Abilities

Bilingual skills (English/Spanish) and experience preferred. (Preferred proficiency)

Excellent verbal and written communication skills

Strong interpersonal skills

Ability to maintain confidentiality and professionalism

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

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