Patient Liaison Representative

2 months ago


Norristown, Pennsylvania, United States Gundersen Health System Full time

Job Summary:

Gundersen Health System seeks a highly skilled and compassionate Patient Liaison to represent our organization's high standards for customer service in all interactions. As a key member of our team, you will be responsible for communicating effectively with patients, family members, and healthcare professionals to ensure exceptional patient care and satisfaction.

Key Responsibilities:

  • Represent Gundersen Health System's commitment to customer service excellence in all interactions.
  • Communicate effectively with patients, family members, and healthcare professionals to ensure seamless care coordination.
  • Provide empathetic and respectful support to patients and their families during challenging times.
  • Collaborate with healthcare teams to resolve patient concerns and issues.
  • Stay up-to-date on healthcare policies, procedures, and best practices to provide informed support to patients and families.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of healthcare policies and procedures.
  • Ability to maintain confidentiality and handle sensitive information.


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