Patient Liaison Representative
2 months ago
Job Summary:
Gundersen Health System seeks a highly skilled and compassionate Patient Liaison to represent our organization's high standards for customer service in all interactions. As a key member of our team, you will be responsible for communicating effectively with patients, family members, and healthcare professionals to ensure exceptional patient care and satisfaction.
Key Responsibilities:
- Represent Gundersen Health System's commitment to customer service excellence in all interactions.
- Communicate effectively with patients, family members, and healthcare professionals to ensure seamless care coordination.
- Provide empathetic and respectful support to patients and their families during challenging times.
- Collaborate with healthcare teams to resolve patient concerns and issues.
- Stay up-to-date on healthcare policies, procedures, and best practices to provide informed support to patients and families.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving and conflict resolution skills.
- Knowledge of healthcare policies and procedures.
- Ability to maintain confidentiality and handle sensitive information.
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