Customer Service Specialist

5 months ago


Amarillo, United States Street Toyota Inc Full time
Description

We're seeking a positive, personable customer service representative for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started

Responsibilities

•Keep customer satisfaction levels high by providing accurate information
•Explain rental responsibilities, if necessary
•Ensure the newest service and product knowledge
•Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
•Communicate frequent customer suggestions to the team to troubleshoot
•Keep track of customer accounts and make updates with new account information as necessary
•Create records of customer interactions and follow up to ensure all questions have been answered
•Answer incoming calls on product and service questions, customer complaints, and general customer inquiries

Qualifications

•Must have graduated high school, received a G.E.D. or equivalent
•Must possess exemplary interpersonal skills, communication skills, and active listening skills
•Strong knowledge of customer interface and interaction

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