Customer Service Representative

7 days ago


Amarillo, Texas, United States AMA Techtel Full time
Job Title:

Customer Service Advisor

Company Overview:

AMA TechTel is a rapidly growing telecommunications company with immediate openings for dynamic individuals in our Customer Service department.

Salary and Benefits:

We offer a competitive starting salary and an excellent compensation plan including benefits with 401K, health insurance, and more.

Job Description:

As a Customer Service Advisor, you will deliver outstanding customer support to our rapidly growing customer base. Key responsibilities include handling inbound sales, customer service, billing, and repair issues, as well as monitoring ACD queues and managing talk times.

Key Responsibilities:
  • Handle inbound sales, customer service, billing, and repair issues.
  • Monitor ACD queues and manage talk times.
  • Follow guidelines set up for proper call handling processes and procedures.
  • Achieve quality metrics through Quality Assurance guidelines.
Required Skills and Qualifications:

Candidates must be a proven customer support professional with at least two years of call center experience. A high level of energy and motivation is essential, along with the ability to thrive in a fast-paced environment.

Requirements:
  • Candidates must have at least two years of call center experience.
  • Must possess a high level of energy and motivation.
  • Ability to thrive in a fast-paced environment.
Benefits:

We offer an excellent compensation package including 401K, health insurance, and a competitive starting salary.



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