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General Manager

1 month ago

Washington, United States Rrbitc Full time

Ronald Reagan Building and International Trade Center (RRB/ITC) is a dynamic hub for government, business, commerce, and the community, in the heart of the nations capital. As the first and only federal building dedicated to both public and private use, the Reagan Building is the official World Trade Center Washington, DC, featuring a premier conference and events center, executive office space, attractions and exhibits, retail, dining, parking, and public programming.

Trade Center Management Associates (TCMA, A Drew Company), the exclusive manager of the Ronald Reagan Building and International Trade Center, is seeking a General Manager to join our team.

The General Manager provides oversight of all TCMA operations, including property management, food and beverage, and The World Trade Center DC. This person will implement and maintain systems and procedures that will produce the highest level of service and customer satisfaction while maintaining or exceeding budgeted profitability. This includes delegating tasks and assignments, focusing on achieving goals and objectives using available resources (staff and budgetary), and managing TCMAs relationship with the GSA, ensuring that all deliverables are presented accurately, professionally, and on time.

Essential Functions
  1. Develop and mentor management team
  2. Senior Leadership team will report to this position
  3. Ensure all policies and procedures are consistent with our mission to provide the highest level of guest satisfaction.
  4. Monitor and ensure adherence to plans and budgets
  5. Develop systems to optimize productivity and profitability
  6. Conceive and develop concepts/changes which meet operation criteria, and the needs of the marketplace, and are cost-effective
  7. Design and introduce creative approaches to resolving revenue generation/quality/profitability tradeoffs
  8. Ensure guest satisfaction at the highest levels
  9. Monitor applicable subcontractors performance and remedy as needed
  10. Develop and maintain the highest standards for cleanliness and sanitation throughout the building
  11. Understand the needs of the various stakeholders of the organization, then synthesize and deliver a product that is consistent with market realities
  12. Ensure all departments are operating within local laws at all times
  13. Ensure that all necessary products and services are provided at all times
  14. Monitor pricing structures and make recommendations for change as needed
  15. Identify potential revenue streams and develop plans to maximize revenue to the company
  16. Conflict Resolution both internal and external
  17. Represent TCMA/Drew Company at industry events and in the hospitality/convention center communities

Job Requirements
  1. Bachelors degree in Management or similar field
  2. A minimum of 12 years executive management experience and success with upscale property management company and/or hospitality company; dealing with a large and diverse workforce environment required
  3. Must have excellent written and oral communication abilities with strong interpersonal skills to follow-up effectively with all levels of staff
  4. Must have the ability to work in a fast-paced, busy, and somewhat stressful environment, maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees, and outside contacts while working under pressure and meeting deadlines

Trade Center Management Associates is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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